Mt. Washington Bank

I really want to give this bank more stars for trying, but most of the trying it’s been doing has been of my patience. The retail people are ok, they’ll help you out at the branch. anyone else it’s really a crap shoot whether you get someone pleasant, competent, cheerful. I thought I had really simple questions about its loan products but I was wrong. In fact it was a detailed complex question requiring 5 emails and 3 phone calls. Some of the phone calls were with people whose communication skills were not up to my standards, as in «I’ll refer your inquiry to the department and she told me that you have to call this number.» Future tense and past tense all together! «Who is she?»
«The department.»
«Is there someone in the department that you mean?»
«No, just her.»
«Who is this her to whom you refer?»
oh why did I bother. I’ll just take my banking business and my silly questions elsewhere.

Objecting to Mt Washington’s fees, as someone did earlier, is unreasonable given that ALL banks have overdraft fees, whether your withdrawal is 5 cents over your balance or $ 50. And Mt Washington has lower fees, than, for example, Bank of America.
The staff at Mt Washington is consistently professional, helpful, polite and, dare I say it, friendly. They make eye contact with the customer, genuinely ask about the customers and do not scold customers for errors we sometimes make.
I have never encountered a rude, impatient or snobby person working there.
And if I am going to have to pay an overdraft fee for MY error, I am not going to begrudge them for collecting it.

I had been a member of Mt. Washington for over ten years and I have experienced a steep decline in customer service. The reason I opted to utilize a smaller bank for so long was to insure an optimal service level and now sadly this is no longer the case.
There have been many instances that prompted me to close my account. The latest of which was I was going abroad for an extended period of time and received notice that they had experienced a security breach and were going to deactivate the cards while I was away. I went to the bank to see if they could provide travelers checks (they don’t issue them anymore) or if they could expedite my new card (they would not). They told me to withdraw a large sum, walk down the street to another bank and get travelers checks. If I am instructed to take my business to another bank because their facility cannot meet my needs I will do so — permanently. Basically I was told tough luck.
I sent in my cancellation request over three weeks ago. When I noticed my account was still active and I had not received my balance I was told we have had a note to close it since ⁰⁹⁄₁₅ — dunno why it wasn’t done. I asked if I could have the check sent over night. No such luck.
I recently switched to Rockland Trust and I couldn’t be happier.

Terrible bank-​it takes 2 days for an atm cash deposit to clear. Seem to be playing games so they can charge you with a $ 30 overdraft fee-​which I had opted out of last summer and still get charged for. Rude tellers and customer service reps who act like you’re interrupting them. STAY AWAY!!!

This Bank is completely unprofessional and suffers from a staff of people who seem to have little grasp of basic banking law and privacy principles. Both my friend and a family member of his had their confidential account information photocopied and mailed out to an unauthorized third party.
Better yet, WHEN MY FRIEND’S RELATIVE WANTED FOLLOW UP REGARDING THE BANK’S DISCLOSURE OF PERSONAL INFORMATION — THE BANK THREATENED TO CHARGE A RESEARCH FEE.
Contrary to their own written procedures and posted privacy policies and disclosure policies, the Bank did not notify either person before answering the request for information — or even after the bank unilaterally divulged their statements. A third party discovered the improper disclosures and informed the account holders.
My friend notified the Bank, but was told that Mt. Washington merely followed their usual procedures — which is both contrary to their written procedures and plain scary if these are their unwritten procedures. Moreover, it took almost two hours of waiting in a Bank lobby for any management member to come forth and discuss the matter when it was brought to the Bank’s attention.
Almost a year later and the Bank has not attempted to retrieve the disclosed files, offered an apology or demonstrated anything close to acceptable customer service.