John H Mahon, MD

Office staff is very rude. They insisted that we pay a portion of the visit, BEFORE seeing the Dr. We have insurance through Anthem and told them that our deductible has been met, so the visit should be covered 100%. They didnt believe me. I had Anthem call Dr. Mahon’s office and tell them that the visit would be covered 100%, and they still told Anthem that they didn’t believe them. They told me that if insurance paid the bill, they would reimburse us. Insurance paid 100% of the bill 6 weeks ago, and still no refund. Now I’m being forced to call them and deal with these rude and inconsiderate people. It really is too bad that Dr. Mahon is great at what he does, but has a staff that pushes people away. Sorry Dr. Mahon, but there is too much competition out there. Your office staff is appalling!

I went to Northern Indiana Hand and Wrist center hoping to find a solution to my hand pain… instead, they did a test on me that insurance didn’t pay for… in fact, they did the special nerve test and didn’t even inform me that insurance might not pay for it so that I could make and informed decision, and at least call my insurance prior to agreeing. When I called to talk to the practice manager, she treated me like dirt for questioning the fee. They decreased the charge, but I didn’t have the choice as to whether I would pay for it, I was simply give the nerve test and then billed. The crazy thing is, after I refused to pay for the reduced charge, they sent me a registered letter informing me that they would no longer see me as a patient! In my case, the practice manager acted more like a bully than someone looking after my best interest. There is too much competition in the area to deal with a place that, at least in my situation, put themselves first and my care as a patient last.