I & M Heating and Cooling

Keep searching! I got hooked up with this guy through my home warranty and could not have been less pleased. Initially, my experience started when my air conditioner was seized up. I scheduled an appointment and no one ever came. A week later, a technician came out (Jim was his name, I believe. Said he was the owner) He couldn’t fix it the first time for some reason and we scheduled a second (third) appointment. Before leaving he looked over the whole system: the unit outside and the mechanics inside.
Everything got to working only to start leaking water all over my basement. The two are not necessarily related, I understand, but if you inspect the whole thing while you’re there to make sure it’s fixed right the first time (like his website claims) wouldn’t you check things like the A-​coil? Now I have water running down the inside of my brand new furnace and across my basement.
I will keep this as brief as possible… It took 4 more trips over the next three weeks to my house to rectify this second problem and included several issues that were not covered in the warranty; none of which I authorized. Naturally, I would have looked elsewhere as this guy (the owner, remember) appeared pretty inept. However, I was never made aware until it was time to settle up. I called American Home Shield on speakerphone alongside this guy and was basically told that’s how it goes. I hung up frustrated and started to dig into the charges.
They are what they are, at this point, but one in particular stuck out to me. There was a pipe that hung out in the walkway and was unsightly. Nothing was wrong with it and I could have easily done something with it myself but I am rarely ever back in the utility area so it was never really a bother. He was charging me $ 25 to trim it down and tuck it away. A silly little charge that we both know was never going to be warranty and I wasn’t asked about. When I asked him why he did it he simply reminded me that «it is only 25 dollars» …I replied with haste «then why don’t you cover it?» to which he just looked away and tapped his fingers on my table.
Everyone has an off day now and again… but come on, for 6 weeks?