Custom Residential Systems

I sell real estate. Sam’s company installed a system in a client’s home of mine and was upgrading it. Sam was suppose to come to the appointment but did not come as promised and sent a technician that was inept in the ability to explain the system, though he could install it. That was a red flag. He then made another appointment for two weeks later and cancelled it with less than 24 hours notice. I expressed my dissatisfaction to his assistant (wife) Laura and asked that time be respected. He called me back within an hour, not to reschedule, but to tell me his office «doesn’t owe me anything» and a tutorial on a 5 figure system that connects a 12,000 square foot home was not promised. Considering all their products can be purchased anywhere and all they do is install, service is the the only thing they sell and it’s defunct. They don’t even have a working website, how are they going to install the latest technology in multi-​million dollar homes? Go to Amazon, purchase the equipment you want without the mark up and have a teen install everything.