Hagey Coach and Tours

Unfortunately I HAVE to give a star to Hagey Coach Tours, please know they do not deserve even one for their procedures and customer service. We booked a Hagey Coach tour to New York City to see Phantom of the Opera at the Majestic Theater, FIVE months prior to the event. AT NO TIME DURING THE TRANSACTION were we informed that Hagey ATTEMPTS to seat parties TOGETHER. We were NOT notified of our seating arrangements at the time of payment nor in the FIVE months prior to the event. We were given our tickets by the coach driver on the day of our tour; only to find that our party of FOUR was NOT seated together and in fact, we were seat IN SEPARATE ROWS! 3 people in one row and 1 person in another, SITTING ALONE!
TOTALLY UNACCEPTABLE! I called the tour company immediately and spoke with BRIAN HAGEY who informed me that it is NOT THEIR POLICY to inform patrons of seating arrangements, leaving them to ASSUME they are sitting together. I expressed my displeasure and was told it was understandable but nothing could be done. Period, the end. No restitution was offered, however I would NEVER utilize Hagey Coach Tours again and my recommendation to you is DO NOT USE HAGEY TOURS!

I have taken Hagey bus tours many times and had a pleasant experience everytime. Drivers are courteous and professional, buses are clean and roomy and even have outlets at each seat so you can charge your devices. Pickup points are convenient at Montgomery mall with plenty of free parking. Free WIFI and room for personal bags.

I have taken Hagey Tours to Atlantic City on myriad occasions, and I’ve always had nothing but the most pleasant experience. The drivers are courteous and professional, the seats are comfortable and there is SO MUCH SPACE. Plenty of room for bags and even a charging port.
There is also WiFi and a rest room which is always spotless.
I highly recommend Hagey Tours.

I took the Hagey bus to New York this past weekend and I thought it was good!
It was very convenient as they have a stop at the Montgomeryville mall, so there is plenty of parking available at the mall parking lot and you don’t have worry about paying an arm and leg for parking like I’ve done in the past parking at the 30^th street station to take the train to NYC.
There were 5 different buses going to 5 different theaters in the theater district playing different broadway shows. The boarding was painless and very organized and left on time. There was no traffic, so we go to the city fairly quickly. The drop off location was at 44^th and 8^th which is just a few blocks away from times square.
The driver was very courteous and every once in a while pointed out locations like new WTC tower on our way into the city and the statue of liberty to our left while returning home.
The one negative I think is the fact that you only get a few hours in the city as the bus gets there around 11am and leaves at 5:30pm from the city. This does not give you too much time to tour the city and do a lot of things. I would have liked it more if the bus would depart around 8 – 9 pm, so that you I could fit in a few more things in NY before heading home.
The bus seems to be geared for people planning on watching a matinée broadway show with a few hours for lunch and a quick dinner afterwards.
I may take the bus again if I decide to watch a show, but I just don’t think I had enough time in the city for the price I paid to get there.

Big shout out to the managers of Hagey Couch & Tours. My son misplaced his wallet on the bus, and they sent it right out to our house, after calling to let us know that the wallet had been found. My son was part of a group of young adults with special needs and his wallet is critical. Many thanks for the great customer service to Camp Pals!