Wine Club of the Santa Cruz Mountains

I always like to support local businesses and being a wine lover, signed up for the wine club a number of years ago. The Santa Cruz Mountains wine region is very underrated and underappreciated in the Bay Area. Its a world class wine region in the backyard of Silicon Valley. The wines come from small family run winerys.
This is my favorite wine club and its long past time to give it a shoutout.

This Wine Club is the BEST ever! My husband and I enjoy picking up our wine shipment every few months which offer us various wines from local wineries. What a great way to experience wines that we may otherwise never know about, it’s brilliant! The newsletters are beautiful, and many special activities and seasonal events are offered ongoing throughout the year. We have been members for several years now and plan to remain so for a very long time. Thank you Shannon and Staff!

This club is great! I have been a member since 2011 and have enjoyed the unique wines in each shipment. I have discovered new wineries that I would never have learned about previously. The newsletters are very informative, and the yearly wine sale’s are a definite bonus. The 10% off the wines is not a bad deal either! I would highly recommend it!

I LOVE this club. We look forward to every shipment. The most recent sale had such great deals. Great Wine!!!

I’m not one to white whine, but this is the most incompetent business I’ve ever dealt with. I tried to order a 1-​year membership for my sister as a thank-​you gift for being my maid of honor. I ordered it online and paid $ 100, which according to their website, would buy a membership including several perks as well as «4 bottles of wine shipped quarterly,» or 4 bottles of wine 4x/​year. Great deal, I thought. Turns out it is because they did not actually intend to send us anything in exchange for my $ 100.
After waiting about 4 months without hearing anything, I called to ask why my sister hadn’t rec’d a shipment yet. I had to call a bunch of times because no one returns voicemails, and when someone did pick up, the stoner who answers the phone said that they just share an office space and usually no one from the wine club is actually there. I asked him to pass along a message for me but you can imagine how that went. That happened 2 – 3 times and I went through various levels of stoners before I finally got a hold of someone who actually worked there and they said they hadn’t sent a shipment because they had no record of payment for it. I pointed out that my credit card had been charged, and then they did finally send the first shipment. Then about 3 months after that, 2 or 3 different people left me various frantic voicemails, saying conflicting things but basically along the lines of that they couldn’t send another shipment out unless I gave them my credit card information again because I had ordered it online so they didn’t have my credit card info saved. Huh? I again went through various levels of stoners and was finally able to leave a message saying that they had already charged my card, so they shouldn’t need the info again, and please send the shipment.
A couple more months went by with no additional wine shipments, and my sister called to inquire about one of the other membership perks offered on the website, and was told she was not a member! They told her that my $ 100 had only been a «gift shipment» and she was not a member (even though the website says $ 100 gets you 4 shipments and a membership).
It’s getting one star because my sister reports that the wine she actually got was good.