FedEx Ship Center

I ship ground alot and have found only fedex pays on insurance claims. Compared to especially evil ups who did not pay on a 1 karat emerald loss even though i had bought 20k coverage for the bracelet (i was consigning it to a jeweler in florida who sends out a catalog).Fedex has been beyond great in 7 years of my having an ebay store. The help at this location are really really nice and very competent and even with a price increase Fedex (especially with over 450 insurance) is usually cheaper than us postal service.

Not sure if this is right place but at this point way to livid to find fedex world shipping, is scheduled to be delivered in santa cruz… I ordered item monday, paid more than twice as much to have shipped overnight… it’s now 8pm on a Friday night!!! This is a dress I purchased to wear tomorrow, saturday,
for my sisters 40^th bday party at noon!!!

Do not go without your door tag number. They cannot locate you by name. They «literally have thousands of packages behind the door» How do I know? bBecause they felt the need to repeat this phrase at least 5 times no matter what question (related or unrelated to my specific package) I asked them.
Am convinced this is the first wave of human jobs replaced by robot people and I just experienced the very buggy beta models.

Tried to pick up a package today and the woman working the front desk was horrifically rude and unhelpful. She couldn’t help me locate my package even with the door tag number and wouldn’t bother to do anything to try to help. She was going to send me to Watsonville and when I asked if she could call to see if they had it she told me I could call the 1 – 800 number. Turns out it was down the street at another fedex office but apparently she didn’t think to send me there or call or DO ANYTHING remotely customer service oriented to assist me. Next time I’m going ups.

Great experience today with a FedEx driver named Donny. He came to drop of my package earlier today, and remembered he didn’t catch me yesterday for the delivery. After introducing himself he even offered carry the package up the fight of stairs to my apartment door, as I was in the parking lot with my dog on the leash.
I really appreciated his sense of customer service… it’s very rare these days. Kudos to Donny!

Went there a few days after christmas so I could ship back a textbook that I had rented. I didn’t bring a box to ship it back since I figured I’d just buy one there. No big deal. However, the lady who helped me so was so sweet. She took her time looking for a box then even went in the back to see if they had something that would fit better /​be more cost effective. In the end, she ended up giving me a box that had supplies that was no longer needed and let me use that to ship! It was so kind and sweet of her. I couldn’t believe it. :) Definitely happy with my experience and will be more than happy to return, if need be!

Ok. They left package on front door… right downtown… found empty box sitting on top of my recycle can. 6point diamond ring gone. Wtf! As for my girl. Aka My 5… she called they «stated it’”its up to drivers descreation if its safe»??? ??? Luckily O. C tanner has above standards in customer service… just handled it!