Wells Fargo Bank

I’ve never had a bad bank before, but the Wells Fargo in Sonoma is an unprofessional mess. In the last 5 weeks I have had 5 debit/​credit cards just stop working. Two of the cards, taken out specifically for my recent trip to Turkey stopped working in Turkey. When I called WF from the airport in Istanbul to ask why I couldn’t get money, they said that the card was reported lost. This was the card specially taken out just before the trip, and activated in front of my «banker» 2 days before I flew to Istanbul. I asked what they could do to get me money in Turkey and was told they could do nothing and to «have a nice day». Two weeks later my chip credit card stopped working, also in Istanbul, and when I called, they couldn’t figure out why. They did urge me to «have a nice day». When I got home another debit card stopped working. I talked to my banker who said they had a file going already on my problems. A file doesn’t help, access to my money does. There has been no written apology from the bank, so I made an appointment to bring my attorney to a meeting with the bank manager. Ten minutes before the meeting my «banker» called to cancel the meeting. She urged me to «have a nice day» Of course I’m looking for a new bank.

While the staff is friendly and I’m sure this branch is no better or worse than any other, I can’t imagine why people use these antiquated big banks. Long lines, slow transaction times, layers of bureaucracy. I have to deal with them periodically for clients and afterwards always recommend that they switch to using a credit union…

A one star is way to nice. Not even worth one star! Staff does not greet you, the bankers are rude! The tellers job is to be a «customer service representative» they don’t even greet you and help you with anything! Really need to up your customer service! Not satisfied! It’s sad when a customer needs to go out of town to get the service they desire! And should get!

lazy, dishonest, incompetent. And those are just the good sides of Wells Fargo.
For the second or third time, last week, we have made a payment on our Wells Fargo Visa card ON TIME and IN PERSON at their Sonoma Branch (and have the date and time stamp to prove it.)
Again, today we find out that they have dinged us for a late payment!
But when we called around 2:30 our time, turns out their support line was closed.
So, they make dishonest money by charging late fees that are provable false, then fail to make it possible to correct THEIR mistake!
And they burn through our time, waste our lives … and there are no consequences.
The Sonoma branch (where these not-​late, late fees occur) have suggested that we should move all our accounts there to prevåent this.
Really?
Why would we move ALL our accounts when they can’t handle ONE in an honest, competent, timely manner?
But the super bad service on our Visa card was not Wells Fargo’s most bone-​headed, truly stupid mistake.
When we re-​financed our Wells Fargo mortgage in 2008, their incompetence delayed the refi (With Citi who did a wonderful job for us).
The re-​fi was delayed because there were no legal record of our mortgage with Wells Fargo … and, thus (legally) no mortgage to refi.
As it turns out, the numb-​nuts at Wells never filed the documents to record their loan.
In effect, they gave is a totally UNsecured loan that we could have walked away from and they would have to asset to seize.
Our honesty pays off for Wells Fargo … and that is a one-​sided relationship.
Stupid, incompetent, bad service. They make a mattress look safe.

I LOVE this branch! Every employee there really knows what they are doing and I can tell they care about their clients. My personal banker is Stefan and he is the BEST banker I have ever worked with! He is exceptional !! He is affable, and always finds the best solution for my needs, He also doesn’t push me to open new accounts I really don’t need. The best teller there is Joe! He is competent, charismatic and he takes his time. Hands down, this is the best Wells Fargo branch!

This review isn’t specific to this branch, rather the bank as a whole. I just closed an old retirement account, sweeping it into a TIAA-​CREF account that holds the majority of my retirement funds. Wells Fargo charged me $ 105 in fees to close an account that held $ 622. 20%??? Really??? Highway robbery.

As far as service goes, this bank is really on top of it. They offer a vast array of financial and business products making it much easier to set up and maintain a business. We run payroll and have all out major insurance policies with Wells and Hartford. The staff at this branch is very hard working, well trained and motivated to serve.

Wells Fargo is yummy when I add money because they feed me cookies & ponies.

This Wells Fargo branch is conveniently located off the Sonoma Plaza. Once, when I worked in Sonoma, I was able to go straight to the bank before heading home to Napa. The customer service is top notch. They’re willing to sit down with you to talk about additional options, questions on credit, you name it.
The few drawbacks are that they have a lot that’s challenging to enter and leave– and they used to have Food Network
but no more. I liked watching Paula Deen, Rachael Ray, the Ace of Cakes, and Guy Fieri (himself in nearby Santa Rosa) when doing otherwise boring banking transactions.

Wells Fargo is unethical and barbaric, just like every other corporate banking institution in America.
Because of unfortunate life circumstances and, of course, the bad economy, my home almost went into foreclosure. Even though it is ILLEGAL, the Wells Fargo thugs went to my house and kicked the door in (thankfully, I wasn’t living there at the time); when that didn’t work, they then drilled the locks out and put another lock onto the door. This happened while I still owned this home.
This is SONOMA. They could have just called and told me that they needed to change the locks, and I would have let them in. This gangsta behavior is unbelievable.
I plan to organize protests of Wells Fargo. People in the Bay Area protest KFC for mistreating chickens, why the hell not protest the banks that are mistreating us?
My home is now for sale, and I had to repair the broken door jamb and lock myself before the realtor would list it. I’ll post pictures of this.
Also, there are now ten other homes on my block that have been devastated by this bank criminality. Sonoma will soon be a ghetto and banks like Wells Fargo are to blame.

If it weren’t for the customer service at this branch and two of the San Ramon branches I would have dumped Wells Fargo a long time ago. Considering it is the only branch servicing the entire valley, that is saying a lot. That’s all I have to say. Well, that and the pastries and coffee are appreciated.