XFINITY Store

Please, try your best to avoid it.
I can’t believe I was forced to pay a $ 90 charge for a lost device that I have NEVER bought!
My previous roommate open the account and rent the device two years ago. He was always fully in charge of it and I gave my part to him every month. In May this year he left the state for 2 months and asked me to help him pay the bill. I did. This September when I moved and tried to open a new account Comcast told me that I was the one who is now responsible for the account in my old apartment, and ask me to return the old device. My roommate left the country already and I have no idea where the device was now.
At first I tried to explain and ask them to show me any proof that I’ve ever rent a device, (of course Comcast doesn’t have any) but they just refused to answer any of my questions and insisting there is a record in their system. (But they could not even give any specific time) As I refused to pay for something I never bought they started to call me everyday during working hour and made me MAD! Finally I couldn’t bear it and paid the 90 bucks charge for the lost device.
I wished those troubles would be gone once I paid the charge. But several weeks later I started to receive calls regarding the lost device from Comcast again. This time they spelled my name wrong and believed I was another customer who should responsible for another lost device. Their customer service is the rudest and most unprofessional one I’ve ever meet in my life. Their efficiency is low. They tend to make stupid mistakes that beyond your imagination.
BTW, their internet quality was so suck and extremely not stable. I have to restart my brand new device nearly everyday to make sure it works at a normal speed.
My experience with Comcast was absolutely a nightmare. I can’t believe there still so many people using it.
I don’t want to say any bad word but Comcast, I WISH YOU SHUT DOWN in future :)

Renovated inside, 2 reps helping customers. As a facility it’s very good. In terms of customer service, it’s fine. Make sure when you go there you have everything you need, and leave the office with all documentation knowing exactly what you were charged. This should be seen as a one-​stop shop, because god forbid you ever have to try to do anything on the phone or internet expecting easy and accurate results.

ALWAYS REQUEST RECEIPTS. I dropped off my cable box here when closing my account. The employee gave me an annoyed look when I requested a turn-​in receipt. Then they refused to accept it in the original packaging, saying they didn’t have a place to recycle it. A few months later, I get a bill for the cable box and a bunch of rental fees and taxes. Comcast is a white collar crime ring designed to rip off the middle-​class.

X1 is a ripoff. It has never worked correctly. I am disgusted at the timeframe it has taken Comcast to fix this. I have had a tech at my house 2 times and another one coming in 2 days. When I asked for a credit they offered me a one day prorated credit. What a joke. I have had this system for many months and it has never worked correctly. I am closing my account and moving either to directv or to Netflix and Hulu. Awful system that was released way too soon.

Grabage

Let me start off by saying I am not a complainer and have never written something like this but I am so frustrated that I must say something. Comcast has terrible customer service. Every time I have to deal with them it takes multiple times and hours on the phone to get the issue resolved… to find out the issue is not resolved. Three months ago I was supposed to be credited $ 90 dollars and promised by the representative that it was taken care of. When my next bill came I was charged my regular amount plus $ 90. So I called and they once again promised the issue would be resolved immediately, when my next bill came I was only credited $ 60, mind you it’s been 3 months since this started. Last night I called and they told me that once again that it would be taken care of. While I was on the phone the sales rep said he reassessed my services and said he could do better by giving me extra channels, without changing the current channels that I subscribe to, and lower my bill by $ 10. However, when I turned on my television after hanging up, some of the channels were turned off. No wonder he lowered my bill, because he removed the sports package I had, which he specifically said was included. I now had to call Comcast back and try to get this straightened out. First call I was speaking to a woman who said she would fix it and in the middle of our conversation the phone disconnected with no call back from the her after waiting 10 minutes, I called back again and as I was calling the channels came back on. When the rep answered this time, I questioned them about the package I was offered and why my channels were turned off and then back on, they said charged me to turn them back on $ 8.95 per month. I explained to her the situation that I was just offered this whole package for $ 165, which is $ 10 less than what I currently pay. She said my new bill amount was $ 178 which is higher than what I currently pay… why would I do this I asked her, she told me she would look into it. Every time I asked her a question she put me on hold, I was on hold for long periods of time. She mentioned on several occasions that the sports package was included in the $ 165 promotion package I was offered. Even though she acknowledged this on several occasions, by the end of the call she still said I had to now pay extra for this, so I asked to speak to a supervisor. I waited on hold from 11pm until 12am and no one picked up the phone. Unacceptable. I am so tired of Comcast, I plan to switch to Verizon.

I wish I could give them 0 stars. They have terrible customer service. I arrived at their storefront to return equipment before 6 pm. There were 3 service people there and one customer inside. The door says they close at 6 pm but the door was already locked. I knocked, they all ignored me. They could hear me because the customer was gracious enough to offer to open the door. They told her not to. Better to ignore me and leave me standing outside. How hard would it be to walk over to the door and ask why I’m knocking? I waited for them to finish with the other customer and when they came to let her out they claimed they lock the door at 6 pm. Bullsh’#t. They said they could take my equipment but they wouldn’t offer a receipt for it’s return. You know what’s crazy, all the time I stood outside waiting, they could have sent one of the other service people over to accept the equipment and offer a receipt and this whole episode would have been solved. That would have been good customer service but how can you expect a crappy company to have decent employees.

File this under more reasons to switch to Verizon. I have wasted quite a bit of time talking to people at the Comcast/​Xfinity Store at 116 Beacon Street – yes, that would be Stanley and Larry – who promise lower rates and, hey, they’ll get right back to me, just need to talk to a supervisor. So you guys are nice enough in person when I take the time to come in and dawdle about waiting in line, and nice on the phone when you call two weeks later. And then you don’t follow through. Plus, according to the customer service person on the 800 number, there are no notes in the file and they’re willing to chip off about $ 4 from my bill if I sign a 2-​year contract. I’m really tired of calling 800 numbers with no accountability and being forced to wait 5, 10, or 20 minutes (10 – 20 minutes was the offer this morning from the robot voice) after wading through voice mail hell. This is no way to run a company. All the good will built by employees in the store evaporates.

Arrived on time — pleasant, calm, patient explanations to get me up to speed with this awesome technology-​Damon Radwich worked quietly and quickly. His boss would be proud of the way he represents this company.

still the worst company in communications. their service reps are useless and their contractors are incapable of completing the work.