U-Haul Moving & Storage

Wonda was a savior tonight! We drove 8 hours from New York City through traffic, plus unloading. She helped us after her shift to drop off our UHaul off. Definitely went above and beyond. We truly appreciate it!

Open on Sunday, great counter and phone customer service, late-​night drop off and a brand-​spanking new vehicle. All excellent! Kudos to the young woman with a cold that answered my phone call & Christopher when I picked up the van. Thank you!

I ordered a storage unit online and was told I would get one month free. When I arrived, I was asked to pay for the month before they would give me the key (turns out the one-​month-​free thing was very misleading and you had to buy a 1-​way truck rental instead of the return truck rental that I had purchased to move my things 1-​way into the storage unit). I had also been told on my receipt that I would have 24-​hour access to my storage unit. When I arrived, I was informed that it was only accessible from 7am-​7pm most days (6pm on Sat. 5pm on Sun. and 8pm on Fri.), but I could pay more for 24-​hour storage access. Their sign clearly said 24-​hour access starting at ~$ 5. The cashier said that they actually charged 10. The $ 5 price was for «extended hours», but not for 24-​hour access.
When I went into my unit, I found holes in the walls and rat traps on the floor. I went back down and asked if someone was working on that unit and there had been a mistake. I was told that all the units had rat traps since this was an old warehouse and was full of pests.
After RE-​wrapping everything in plastic and coating the outside with every pest deterrent known to man, I very hesitantly loaded up the storage unit. It was only after I did this that I realized that my unit also has a small hole in the roof (I really hope this unit doesn’t leak…) and the lights above my unit are weak at best. I can’t wait to get out of this place!

The storage situation is… unnerving. We’ve had a fairly seamless experience with the trucks in the past, but the condition of the storage units leaves much to be desired.
I moved to a larger unit for work, which had book-​sized gouges in the walls. Fine, whatever — take a photo, make a note of it, wipe the hands clean. Sure, the latch looks like the previous owner tried to pry it off, but it holds, so I’m over it.
To prep for a potential move, I go in on two additional units two months later. The first has a latch that was installed improperly, so the holes meant for the locking bar do not align. Meaning it will not lock. Now, it’s positioned immediately across from my work unit, so I know it’s been vacant for a while. A matter of «eh, let’s just get you in another one?» over fixing the issue? Grabbed a staffer and asked him to re-​install the latch. Golden — except for the missing top panel around the top of the cage.
The other is billed as a 7’x9’x8’ on paper… and then you open the door. Five feet at the widest, seven feet long (measured), runs high enough, and a corner has been significantly chewed out by an external critter. We’re not talking an overnight job — this hole could pass a breadbox through sideways. Looks like I’m moving to yet another unit! Mentioned the dimension differential to the office folk, and they said, «That’s how U-​Haul does. Sizes are estimated, and are supposed to be total cubic feet.
Tell that to my seven foot couch. Pricing is super competitive, though, so assuming you can get over the move-​in woes, the rest is smooth sailing.

I rented a u-​haul trailer and drove it from Seattle to Boston; dropping it at the Somerville facility. I needed temporary storage then a truck to do the final drop.
U-​haul double billed me for storage and refuse to answer the phone or return calls to resolve the issue. I have called the corporate office several times and they just redirect me back to Somerville.
This is up there with the WORST CUSTOMER SERVICE experiences I have had.

It would be nice if there was an option for no stars. The manager is extremely rude. The employees are in no hurry to expedite the process for you.
I called the manager to tell him a hiccup that happened during our rental process in hopes that they could improve their customer service. He didn’t even let me get through with telling him what happened before he interrupted me with a speech about how he has policies and has to protect his employees and customers. I told him I agreed with everything he said and wasn’t arguing any of that. I tried to continue my story. He then interrupted me again and raised his voice. When I brought this to his attention, he told me he just naturally has a loud voice and all he is doing is «sitting down in my office having a conversation.» I told him I thought we were at an impasse. He started telling me how polite everyone was there. I agreed with him that those employees with which we had had interactions up to this point had been polite but that he was being rude to me by raising his voice and interrupting me when I was speaking. He became even louder and more argumentative. It’s a shame that the manager thinks this is an appropriate way to treat customers. He never tried to resolve the issue and was extremely impolite.
I would never use this facility again. I would advise trying to rent from another location of Uhaul, or even another company.

When I called to rent a trailer, one of the things they asked was if my car had connectors for the trailer lights and I said I didn’t know. They didn’t seem to make much of it and said they could check when I got there. I also asked if I should come in the day before to check things out, so the pickup the next day would be smooth, and they said no need.
However, when I got there, they let me know that, since my car didn’t have a connector for the lights, I’d need to purchase and have them install a kit, which would be $ 75 (I believe) and take an hour. When I expressed my frustration, the guy that I’d spoken with on the phone stated that I’d said that I’d towed a boat with the car and it had a trailer light connector, which is not the case. Then another agent, who had nothing to do with this, chimed in that customers make mistakes like this all the time. Finally, the manager joined in the conversation, acting like a hard ass, and assumed it was my fault.
At no point did anyone actually try and resolve the issue quickly and it was clear that the attitude that the customer is wrong comes from the top an pervades this location.

My dad and I dropped off our truck at this location after realizing how bad traffic would be to get out to our originally chosen drop off location.
Even on a busy Friday afternoon there wasn’t a line in the lobby. When we presented our position to the woman at the front desk the manager called over saying he would take the truck without any extra charge for us and no questions asked. We were startled at how quickly this was resolved. A different person outside checked out the truck and in less than twenty minutes the entire process was over. Overall, we were pleasantly surprised at this no nonsense operation and how quickly we were out of there.

This place is horrible! The manager is a rude SOB! We visited this center last week to rent a truck to move company items out of my storage. Apparently, my dads fiancés name was on a do not rent” list someone had rented a truck using her license. When we called to resolve there was nothing under her name that was delinquent. we were confused. We were unable to rent a truck and the manager who was a white chubby man basically kicked us out. He was upset my dad and his fiancé were trying to resolve the problem in the store on the phone. If you are accompanying or associated with anyone who can not rent a truck, you will not be able to rent a truck either!!!

Surprisingly bad attitude from a man who appeared to be the manager. I have rented trucks and used the storage facility here before and think the place must have changed hands or they have a new manager. Previous service and ambience was great. They used to have a «take and leave or recycle» pile for used boxes, which was a wonderful option for people who did not have the money to buy all new boxes and a great opportunity to recycle used boxes.
I brought boxes in today and asked where they wanted them since all the first floor garage doors were closed. He proceeded to grill me about whether I was a paying storage customer, because if I wasn’t then he couldn’t let me go into the storage building. I told him no I’m not, I just want to leave boxes that someone else could use. I asked if they do not do this anymore. He went on about he can’t just let anyone into his storage building. I asked if perhaps when the weather gets warmer, the doors will be open again and the boxes easier to drop off. He once again mentioned the storage building and that I was not allowed in there. Really? Why be nasty about something and not take responsibility for a changed policy (that you probably changed when you took over)? I finally said, «It sounds as if you have changed your policy regarding recycled boxes» to which he replied Yes. What a waste of time and unnecessary loss of my goodwill. If he had acted friendly and said, «Oh, I’m sorry but we don’t do that anymore» when I first came in, I wouldn’t have thought anything of it. Instead, he has earned my animosity.

The truck had broken glass in the trailer which I had to discover on my own. This could have lead to a serious injury.
In addition — I noticed after signing the document that it listed «the customer has agreed that the roof has a leak and accepts that there may be water damage». No one told me about this or brought it to my attention while signing. I only noticed it while re-​reading the document after. (Seems pretty shady guys)
Lastly, the truck just looked like crap. It had clearly been in a pretty bad head-​on into a tree trunk or something because the front grill and number were badly damaged.

I have found most uhaul locations that i’ve used to have pretty reasonable if unspectacular levels of customer service, but these guys were really extra helpful after their local trailer dispatcher changed the reservation i had made to a different location and time than i had reserved without contacting me in any way. luckily enough i stopped by to pick up some extra tape and whatnot and just to see if i could get my trailer a day early, at which time they discovered that my reservation had been moved.
not only were they able to accommodate my day early trailer request, but because they didn’t have the size i had reserved on hand they gave me an upgrade to the larger size. i’m extremely grateful to them for eliminating what would have been a very aggravating speed bump at the beginning of my cross-​country move. i don’t remember the names of the guys working at the time but both that i interacted with were very friendly, helpful, and professional.
other than that it was a pretty standard uhaul visit. they had all the necessary extra supplies i required, etc. if their trailer dispatcher had the wherewithal to actually contact customers when their reservations are changed, they would be a five star location without a doubt.

Shout out to Sam and Christopher for excellent customer service. I returned the truck a few hours late and was going to be charged for the extra day but these guys called false on Uhaul policy and sent me on my merry way. I then had to walk from the location to my house which was a 2 star walk but no docking Sam/​Christopher for me not having a ride.
Well done!

I was there to fill a propane tank and the
attendt has an attitude like dude why you came here …
if I need propane and they are the only one I will change the engine of my trucks!
customer service even worst :
went to the desk and explain what happen
they said that guy is not working for uhaul:
wearing shirt pant and cap with uhaul logo!!!
don t go there

I needed to rent a trailer to move a queen sized bed. They recommended a trailer and I went to go pick it up. When I got to the furniture store it was not appropriate size. UHAUL had no other options and refused to refund me for the less than one hour of time I had it out. The general manager Revandro was very rude and did not care to give any customer service. Next time I think I’ll try Budget!
Waste of time and money.

I’m not shocked by the low rating, and I’ll spare you my personal philosophy of moving.
I had a number of negative experiences involving this location, none of which seemed necessary for business or other reasons:
–Refusing to accept a trailer after the corporate office told me I could drop it off here
–Difficult sales tactics on storage rentals (angry responses to questions, changing terms at the last minute)
— The employees are bored and generally slow to do anything. I’ve had to wait 30 minutes for someone to walk over and inspect the trailers/​vans I rented. Extremely long lines often build up at the front desk, with no sense of hurry among the employees.
–The manager, Jerry, was personally unpleasant. He seemed to have a hair-​trigger temper, and I observed him get into a shouting match with a customer in the front lobby. On another occasion, he threatened to void my reservation when I was five minutes late.
In addition, this location has some structural/​policy issues that make them difficult to deal with (I can only compare them with storage locations from New York, which operated differently)
— Everyone is required to leave a photo ID with the front desk before accessing their unit. This means you have to wait in line for 20 – 30 minutes just to get keys to your unit. I’ve never seen more than one person at the front desk, and sometimes none.
–The entire location is on the side of a hill. This makes it difficult to cart your belongings up to the storage part (which is at the top of the hill) and also difficult to park vehicles you return.
All that said, this is a large storage location, with modern elevators and a variety of vehicles available. If you have to, you can use their services. But I’d look somewhere else first.

I would give few stars for customer service if it were possible. I inquired about replacement nuts and bolts for a U-​Haul trailer. I was told it was impossible to order these items, as their trailers come with all of those things. They did say that they bought some from a third party on one occasion, but would not tell me the name of that business!
I WOULD NEVER BUY A PRODUCT IF I KNEW THAT ONE COULD NOT PURCHASE REPLACEMENT PARTS FOR IT!!!
GO ANYWHERE EXCEPT U-​HAUL FOR YOUR HITCH NEEDS

God, moving sucks. Nothing is going to make it suck less. Unless you are one of those people who get moving stipends from work and get big muscle-​y dudes to come and pack up all your things and then magically reconstitute all your stuff in your new apartment in perfect matchy matchy fashion down to the placement of your Doctor Who poster and the 90 degree angle of your toothpaste (…just me…)
Anyways, for us plebes, moving is and will always be stressful. So anything that doesn’t amplify that stress is okay by me.
This U-​Haul did pretty much all the things I would want from a U-​Haul:
*Easy online reservation
*Fast checkout process
*Honest on miles and gas
*Friendly service
*Easy return
And none of the things that drive me crazy:
*Upselling you on boxes, tape and padding you don’t need
*Making you wait for a truck or insisting you return early
*Being grouchy
If I have to move again, I’d rent a truck from here.

This is the best U-​haul in the Boston area to rent from.
During the summery months I rent a van weekly from Uhaul for my business. Different Uhauls around the city range from deplorable to acceptable, to pretty darn great. One thing that stuck out here is that the staff are very friendly, and all that I have deal with are also competent (trust me that’s allot more than I can say for other locations).
I have rented from this location several times so far, and I have NEVER been mis/​overcharged (another Boston area location has 65% failure rating in that dept.)
One thing in particular gets these guys 5 stars instead of 4, for how they handled a problem. As I mentioned, I rent frequently, always a 24 hr rental. One evening I went to pickup my cargo van, and at checkout they told me to have the van back in 12 hours. I had made a 24 hour reservation, and needed the vehicle for 24 hours, so that did not fly with me. I rent the vehicle for business reasons, so an incorrect reservation/​no van could cost me quite a bit of money. I tried to be flexible, asked for a different type of vehicle, but it seemed like I was not getting anywhere with the costumer service rep. who was helping. Then then manager (who had probably overheard some of our conversation) stepped in, messed around with the computer for a minute, and told me that the 24 reservation was all set. I liked that the manager didn’t offer some explanation about whatever, or throw one of his employees under the bus, or give me some long drawn out spiel about how inconvenient the reservation was… he just fixed it.
Any (decent) business should be able to deliver the product it advertises, but with anything problems arise and its how a problem is dealt with that make for a good business.

I used this U-​Haul on more than one occasion for their trucks. On my most recent visit I also had to use their storage service for a month. The moving truck cost me close to $ 100 as did the month worth of storage. At first glance I didn’t know how I would fit everything in the room I was assigned, it was like playing a live action game of tetris fitting everything in, but it worked. They also threw in complimentary 24 hour access so we had time to get everything into the unit. The staff here was pretty friendly.

Review of storage, not truck rental. (I have long-​term issues with U-​Haul truck rental.)
I’ve never seen myself as the sort of guy to rent a storage unit, but when I friend ran into some financial trouble, recently, I agreed to rent a unit for a month so he could store his stuff. I picked this location primarily based on the fact that it was open on Sunday, which is when I needed to rent the unit.
The customer service was friendly and fairly efficient. I had a unit number, access card, and lock within 15 minutes or so of walking in. The access card gave me fairly secure access to the building ²⁴⁄₇. The place was clean, well lit, and heavily covered with security cameras. (In fact, I repeatedly joked about feeling like I was in a B-​grade 70s sci-​fi movie, between the security cameras and the slightly antiseptic feel a warehouse full of doors.) There was a rodent trap in the unit itself, which I assume is an unavoidable problem in a giant, heated building full of random crap.
They have an assortment of carts available for customer use, all of which were in good shape, and there’s even a room for you to dump (or pick up) unwanted, «gently used» things. (One of my friends snagged a book she wanted to read, and I left a couple of unwanted box and window fans.)
Finally, when I came back to close out the unit (on New Years Day, in fact), the staff was equally friend and efficient, and had me closed out on the unit in under 5 minutes. A completely smooth experience all around.

Zipcar now has cargo vans if you are doing a move within the Boston area– go with them!
This UHaul is just awful. After receiving a threatening phone call from them to return a van that wasn’t actually due until much later that day (they had confirmed this several days earlier via phone), I had to drastically alter my plans to return the van.
They stated that after 12noon (they had told me earlier I could return it by 6 or so), they would report the vehicle as stolen and the cops would come find me.
Called the corporate office (they were pretty inept too), and followed up with the manager, who apologized for threatening me, but said that «the customers who were waiting on this van were standing right in front of me.» In other words, they over-​booked the time, then took it out on me.
Anyways, after paying them several hundred dollars for the rental (it was from DC-​Somerville), they were so gracious to give me a $ 20 certificate to apply to my next purchase, as if I would ever want to do business with them again.
Save some money, sanity and dignity, and find another place to rent a van.