Advance Auto Parts

I was tempted to give a lower rating but overall the experience was good and the nan who helped me was a nice guy.
This rating has to do with an in-​store order pick-​up. I ordered four items online at 1:05 pm (according to my confirmation email) which is supposed to be ready for pick-​up in 30 minutes. I arrive after work at 5:30 (4−½ hours after ordering) and only then do they pull my order. This is in between serving one other customer at the counter and answering three phone calls. Apparently the other employee (s) out back could not be bothered to get up and answer the phone to help out their kind colleague out front (I saw at least one other employee on site). Twenty minutes later I leave with my order. The person who took care of me was nice enough but I don’t think they understand the concept of in-​store pick-​up orders and the need to have them ready for you before you arrive.
Disappointing first experience. I did like the store and their prices are quite reasonable. Nice location with plenty of parking.

I visited here after my car failed inspection, and was looking to pick up some advice and parts to make sure I could get my state sticker. As many other reviews here say the employees are very helpful and care about fixing your problem.
Employees did a good job of asking me what my problem was, how I could fix it, and what my price range was for making those fixes. I feel very comfortable in this store, even though I’m not a huge mechanic myself. If I need any future parts or just some general advice I would definitely come back.

I had a great experience here today. I bought a battery online for in store pick up and install but did not realize that it was not a good option for my car. Jessica F was the team member who was helping me out. She was great at explaining why I needed a different battery and helped me out so that I got an even greater discount than I had on the first battery. In the end — I had a BETTER battery for an even LOWER price than I had originally paid! Oh — and she also installed the battery in my car — in the pouring rain. Five stars for sure.

Loved this place. Quan and Wayne spent a lot of time helping us find a replacement part, and then HELPED US INSTALL IT! This goes above and beyond expectations, and it’s not the first time this store and its fine associates have helped my fiancée with her car troubles. They also helped her get a new battery when hers died, and again HELPED INSTALL IT. The nicest people, and also very competent.

I had to ask to get a code print out for my engine light diagnosis, but the staff was friendly and gave me their two cents about the engine codes. I would go here again.

Con — went to find the book to look up my oil filter — it wasn’t there. I spent a few minutes looking around (obviously in some state of confusion) with no one offering to help me
Pro — i went to the front desk and asked them what the deal was — they promptly looked it up and gave me the number
Con — they didn’t have any on the shelf
Pro — i went back to the front desk, told my new friend what the deal was, and he promptly told me ‘we should have four’ and went in the back — he was able to retrieve my oil filter.
All-​in-​all, a mixed bag. The store should be setup better, but the customer service i received was pretty high-​quality. Auto-​parts store employees tend to be either really good, or frustratingly bad — thankfully this Advance Auto Parts seems to employe the latter.

I’ve been going to this place for years and, like any place, it’s had it’s ups and downs. Generally the staff is fairly knowledgeable and helpful. They aren’t necessarily there to fix your auto troubles, but they tend to have some pretty good advice for me. I could see how the other reviewer had a bad impression of the «conversation» she had to fight through. Car people just like talking about cars. However, they should be more aware of waiting customers.
My latest trip was for a free alternator/​starter/​battery check. This was done quickly and while the results didn’t tell me much, they gave me good direction on what I should do next… have the mechanic (who put the alternator in) test the voltage regulator in the alternator (and to threaten them with the Attorney General if they gave me a hard time). The mechanic (30+ miles away) told me this morning to have AAuto call them with my info and AAuto can do the test for me without me having to drive back to the mechanic. Keeping my fingers crossed.

I didn’t like service I had there. There were a whole bunch of guys just hanging around chatting up the employee — they weren’t talking about anything interesting or intelligent either which was disappointing. They were wrong about all the electrical things they were discussing, but what do I know — I was in heels.
Finally, after fighting through the conversation to the register a second time. I got the proper fuses for my car — which I had to do all the research myself, the booklet they had was totally outdated, and the employee was totally ignorant/​unhelpful.
I have a tendency to think it’s the same with guys who work at electrical supply companies — couldn’t cut it in the field. Is it the same with guys who work at auto parts stores?

Awesome, knowledgeable and all round great staff. We came here to buy a $ 240 part for our car, and when we asked the salesperson if the store had it in stock, he asked us a bit about what was happening with our car. He referred us instead to a $ 7 can of cleaner for the part, explained how we should use it, and told us that could very likely solve our problem. We went on our merry way and used the cleaner, which did seem to solve the problem, and then returned to the store to find out if we may need a different part as well. Both the original salesperson and another gave us a ton of advice on what kind of questions we should ask our mechanic, how to troubleshoot the problem etc. These guys saved us a lot of money and a lot of headache, and were more interested in helping us than making a sale.