Rymes Propane & Oil

I just spoke with a customer service representative that A. Didn’t seem to recognize that I was the customer. B. Apparently didn’t understand what service was, and C) Hopefully isn’t representative of what Rymes provides regarding any of the above.
I honestly was solely pricing oil and availability as we currently don’t have a company we contract with, I usually will call around seeking the best price, and as there is an office right up the street from where we live I decided to check them out. Unfortunately, the rep I spoke to (whose name I didn’t take down, and after our interaction really didn’t care to ask for again), apparently felt that another customer really wasn’t something that Rymes needed or wanted. She was snarky and condescending toward me, and quite dismissive when I expressed that I was shopping around and may call back to set up delivery. I felt feel as though the money I was going to spend was not that big of a deal and they didn’t really need it. I can say without trepidation that I won’t be calling back, in fact I called a competitor and not only was the CSR pleasant, I was made to feel that my call was the most important she was going to receive today, quite honestly I could hear the smile on her face…;).
Having worked as a CSR in the past I recognize that it can be stressful during prime time, and we are all entitled to a bad day, but it is quite unlikely I will be calling again. While I may not be a present or future customer I would be remiss as a consumer to not let others, including the company itself, know about my experience. I certainly hope that others have a better experience and that the powers that be at Rymes let their CSR’s know that they are often the first contact with Rymes and in this case likely the last.