UltraShield

UltraShield isn’t even worth 1 star! My disabled-​Veteran Father-​in-​Law has a Lazyboy recliner that broke in June 2015, it took multiple service calls and 6 MONTHS to get «repaired». In January 2016 it broke again! wonder how long this will take!

DO NOT BY THE FURNITURE PROTECTION FROM ULTRA SHIELD
This review is for the UltraGuard 10 year Furniture Protection by Ultra Shield that Suburban Furniture sold me and told me how great the protection was and how easy the claim process is. DO NOT BUY THE FURNITURE STAIN PROTECTION FROM S.F. NO MATTER WHAT THEY TELL YOU.
We have purchased a few pieces of furniture from S.F. over the past years and on this occasion decided to purchase the Stain Guard at the recommendation of our salesperson «Lisa». I was very apprehensive about buying the stain Protection warranty but I was assured by Lisa that it would be worth it should our couch get any stains on it. I went thru the normal line of questioning about the protection policy and Lisa once again assured me that the policy would cover everything and be easy to use. SHE WAS WRONG.
This last time was the final straw that broke the camels back. Time to Unilocal!it out !
Ultra Shield will not send anyone out, they will not come and repair or clean it. You are just out of luck. So now we have a stained couch.
We purchased this couch on June 1, 2009 and have ATTEMPTED to file three claim for some small «spills» on the couch, the latest one, just recently (2015). All three times the claims have been rejected by the company (Ultra Shield). Their exclusions are too numerous to list. One of their exclusions is «you must know the name of the stain». That is the big one, if you don’t know it… CLAIM DENIED.
You be the judge, you have been warned. Stay away from Ultra Shield and probably ANY furniture protection package/​warranty. DON’T BELIEVE THE SALESPERSON, THIS IS OBVIOUSLY A HIGH COMMISSION ITEM.

We bought protection for our new leather sectional from this company. When I called to make a claim for damage repair, the claim was denied even though it was listed as covered under the brochure. Totally disgusted with this company, the warranty was a HUGE WASTE of money. The company rep did her best to find every reason NOT to cover my claim.