Quest Diagnostics

My new health insurance sent me to this location. I have always had problems getting blood drawn. But not at this lab. The wait time is quick. Less than ten minutes each time I’ve been there. The staff is extremely professional and the technicians are great. My past three visits have been 100% pain free and no bruising. I can’t say enough about this lab. I have already recommended them to a friend who has the same problem giving blood that I do. I’m glad I found this place.

I scheduled a 9am appointment for the «BluePrint for Wellness» Biometrics testing here. I would like to mention that is the box that I checked during the online booking. After 35 min of waiting I was called into a room. I didn’t mind the wait; it was clear from the waiting room they were busy. When the woman came into the room, she had an attitude before I even interacted with her. She proceeded to tell me that she wasn’t able to fill out the paper form, and that my doctor would have to do that. I replied telling her that I have been going to Quest for the last 4 yrs, with my form and have never had an issue. Quest is the preferred testing site and encouraged because our insurance pays Quest directly. You can opt to go to a doctor, but you have to pay for the visit yourself. She told me there was nothing she could do other than «look in the system.» She wasn’t even specific about what she was looking for exactly. She then stated there was nothing she could do.
After I left, I called Quest and spoke with a customer service rep that looked up the location and confirmed they were indeed a testing site. He also didn’t understand why the paper copy would be an issue. He advised me to call the complaint line and to give them the woman’s name.
I came back to the location about a half an hour later to get her name for the complaint, and every other team member I spoke with also lacked professional decorum and spoke to me like I was an idiot. No apologies or recommendations on other locations that may be able to help. They even refused to tell me the original woman’s full name; stating that I didn’t «need» it. All I know is the woman’s name was «Jen.»
Perhaps «Jen» was having a bad day; Perhaps they all were. But I am a customer. I took the morning off from work and fasted for 12+ hrs just to get the blood work done. I highly suggest other Quest locations, unless you don’t mind being the brunt of someone’s bad day.

Had an appointment and still had to wait for people without one. The lady that checked us in was VERY rude and mean. It was my sons first time for blood work and when I mentioned it to the woman that took him back she didn’t even reply anything! I had to explain to my son. Then she yelled at him for his vein collapsing that he was too nervous!!! I wanted to yell but didn’t want to make my son cry. She had to stick him again!!! Horrible and Rude office!!!

I came to this lab on a good day. The office was pretty empty. My 17 year old son needed blood work. We waited approximately 15 minutes which is excellent for this place. I stayed in the waiting area when they called him. Two minutes later he calls me to come in because the lady getting his insurance info was very nasty. After speaking with her I saw that he was not exaggerating. For whatever reason my insurance information was not coming up in the system. It eventually did, but unfortunately not before our shouting match. I believe this woman was very unprofessional and showed little if any patience. My son had his blood drawn quickly and painlessly. But, all the extra excitement was uncalled for.

I would definitely make an appointment, especially if you’re trying to be seen on a Saturday.