Joy Systems Incorporated

They claim the industry standard on a laptop battery life is 1 hour, although the particular laptop used a 9 CELL battery with a factory spec of 10-​hour life. Their computers are simply used rather than refurbished as well.

HORRIBLE!!! First, they did not send me the computer i ordered. Second, there are stickers on the keys for letters. Third, I had to clean out food or something out of between the keyboards. I was fine with all that, after all its refurb. My big problem is THE STUPID THING DOESNT WORK! Luckily I bought through Walmart. Oh ya, they dont answer their phone. it goes to a mailbox that is full. If anybody knows where I can buy a refurbished computer that Joy doesnt do work on please reply to this. thanks. Joy does Walmart, Bestbuy, Tigerdirect, and who knows who else.

bought a laptop from them through
. It came on time but it showed bad hard disk. the sent me a new one 2 days before i am supposed to go overseas. It arrived and it doesnt even work with the Win 10 product key that comes with system. When I called to speak to them their customer rep, who I spoke to the day before again, starts with her attitude as she knows everything and I ve never seen a computer before. Ridiculous. Crappy product and worst customer service ever. I can’t deal with such restarts and will return therir product. I am happy I bought it through Walmart, who are a bit more reliable than some «joke» company such as Joy Systems

Joy Systems sells junk. I bought a «refurbished» Dell Computer at Walmart. It failed within 2 weeks due to a defective hard drive. It took some time, but Joy systems replaced the hard drive. The replacement hard drive they put in is an extremely old piece of junk hard drive that they dug up somewhere. It makes very loud audible noises at it runs, which is a hallmark of very old hard drives. Newer hard drives do not make these noises. I am certain it will fail as well. Do not buy anything from Joy Systems.

In August of last year, I purchased an off-​lease desktop sold by Joy Systems through Tiger Direct. Within about a month or two, the hard drive started failing, so I contacted Joy Systems, processed the RMA, and got a new hard drive a few days later. Within a month that hard drive failed, too.
I called them up and requested that they send me a completely new computer, same model, and they did. I sent back the one I had, and within two days they sent me a different computer. Within 2 days, BIOS wasn’t even recognising the hard drive. I called them again, processed the RMA, sent back the computer, and got a new one within 3 days. This was yesterday.
Two hours after setting up the computer, it crashed and restarted. I checked the error logs and didn’t see anything specific, so I started running diagnostic tests. The SMART test came up pre-​fail, with bad and reallocated sectors indicating that the hard drive was dying. I ran several different SMART tests to verify the results, and they all said the same thing.
I’m the technician for a small company, and they had thus far paid me more in billable hours to process these RMAs and set up the replacements than the computer was worth in the first place, so I called Joy Systems and let one of their reps have it. I told him to test the next hard drive he sends us, and make sure that there are no bad sectors before sending it.
He told me that they do test every hard drive they sell, and that if the hard drive doesn’t have «too many bad sectors,» they sell it. I asked him if that was standard practice, and he said yes. Which to me is astounding. They are knowingly selling defective products that they know are not going to last for even a fraction of the warranty period, and they process warranty exchanges with more defective products. If that were a mistake, even a recurring mistake I would understand, but that’s their standard practice — to sell and distribute hardware that they know is defective.
I have been a technician for ten years, and I’ve lost track of the number of used and refurbished hard drives and computers I’ve sold, but I would never dare sell a client a defective product. I test them thoroughly before selling them to my clients, and I would never knowingly sell a hard drive with bad sectors. I have dealt with tens of refurbished hardware companies, and they would never knowingly sell defective hardware like that. But this is Joy Systems’ standard practice.
I no longer have any stake in this. Joy Systems has sent me a hard drive that they tested and guarantee me has no bad sectors, so I’m fine. My problem is that they are still selling defective computers through Tiger Direct to people who might not be technicians, who might now know how to check or what to check for when their computers start crashing, and who won’t be able to successfully badger the company into sending actual working hardware replacements.

Tech support sucks. Hold times on th ephone just to get a person is no joke over 45 min wait time. There are not well rounded enough to help trouble shoot. Such a waste of time. Do not buy refurbished computers from this scam company.

We bought a refrub Dell laptop through
from Joy that ended up having some sort of hardware issue… always a possibility when you buy a refurb. I contacted Joy direct, and they got right to fixing the issue. They paid for FedEx to come to me to pick up the machine, and they got the laptop back to me in very short order. Bottom line, hardware issue happen, it’s how the company responds and fixes them; I was very impressed by their commitment to customer service… highly recommend.
Thank you so much!

So I bought a refurbished HP tower from Newegg 11 months ago. Last month the computer stopped working (couldn’t read the BIOS anymore). It was still under warranty so I e-​mailed Joy Systems and was put into contact with Dan W. He was my dedicated customer service rep. He FedExed an empty shipping box and packing materials to me, scheduled a FedEx pickup for my broken computer, allowed me to keep my harddrive and then shipped me a replacement model in a few days. Unfortunately, the replacement HP tower was a dud. No problem. Dan scheduled another FedEx pickup and allowed me to get a Dell tower with similar system specs. Now my home computer is up and running again. Joy Systems treated me like a VIP who bought a top-​of-​the-​line $ 1,000 PC, when in actuality, I only spent $ 120! I got my computer problem fixed quickly and with minimal hassle.

I’m not sure why anyone would wait so long on the phone to have someone tell you that your PC is screwed. I contacted Joy Systems via e-​mail and reached Saul. I described the problem, told him what I had done to remedy the situation and that I could do no more. Without hesitation Saul told me to send it back again. I had kept the packaging so Saul had emailed a shipping label. The next day, it was on it’s way via FedEx. within 10 days it had returned and works beautifully. This was the second time I sent it back, but each time was seamless when communicating by email. With the amount of PCs that are refurbished, some bad ones get through. If my company were condemned every time I screwed up, there would be no company. So some of you are simple enough to wait on hold, you’re not the only person out there. Some people need to lighten up and realize they are not the center of the universe. Joy Systems handled my problem fast and professionally, what more could I ask for?

I purchased a refurbished Dell desktop from Walmart that Joy Systems had refurbished. The CD/​DVD drive did not work. I waited three hours on hold to speak to a tech rep from Joy. When I was advised I was next in line, the line went to voice mail, with no explanation. After several hours of not receiving a return call, I called Joy again. This time I waited only one hour to speak to a tech rep. He instructs me to open up the desktop and see if the drive is plugged in. It was, so he says the drive is probably defective. Wonderful, Joy advertises they give all their refurbished units a complete inspection and testing? He volunteers to send me a new drive. I ask him why they will not repair it, and he says that I would have to ship it to them and wait until it is returned to me. Fortunately, Walmart has a 15 day return policy on computers, returnable to any Walmart store. My friend in electronics says try one time to pull the drive plug out and replug it, just in case it was plugged in loosely. After doing that, the drive started working normally. This tells me that Joy Systems did not test this computer, before selling it. Walmart is so great, they tell me they will take it back and give me a full refund, or I can keep it, and they strongly suggest I purchase one of their very reasonably priced extended warranties, which I did. The desktop is one that I really wanted, so I am going to keep it. When the one year Joy Systems warranty runs out, the Walmart warranty will kick in for another two years. By then, I will have gotten my money’s worth out of the desktop. I am disappointed in Joy Systems tech support. On the other hand, Walmart service is superb, particularly knowing that they will take back any computer for 15 days after purchase, no questions asked. In all fairness, I want to mention that I have a second refurbished computer, which I purchased a year ago. It too was refurbished by Joy Systems, and I have never had a problem with it. My advice, if you are going to purchase a Joy Systems refurbished computer, get it from Walmart, so you can return it for 15 days and also purchase a Walmart extended warranty.

Customer service effectively assisted me in getting a return processed after a 45 minute wait on hold. However, I purchased a refurb system through the Best Buy Marketplace and was not sent the system I ordered. Then, when I took it to my IT guy to set up, the disc drive was not working, the hard drive was 5 years old (and described as a ticking time bomb), and the PC was registered to a foreign country with a non working windows key.
When I told customer service I was not sent the system I ordered, they said they’d run out of what I’d ordered and sent me an upgraded system. However, I needed the exact system for a hard drive clone, which they accepted as valid reason for the return. However, they should have notified me they did not have what I ordered so I could have cancelled it in the first place.
Anyway, bottom line, just don’t trust these guys for quality refurb electronics.

If giving their tech support a zero was an option, that’s what they would get. I bought a computer that they had refurbished and have had issues with the display driver. Every time I called tech support, there were between 10– 20 on the line ahead of me. You might get through if you can stay on hold all day, which I can’t. On another call, I was told tech support would call back if I left my name an number, which I did, but the call never came.