Sonesta ES Suites Somers Point

I don’t think I can say enough positive things about this hotel. The room was more like a condo! Full kitchen, two bathrooms, two bedrooms, large and comfortable sofa bed. Traveling with four children can be a challenge, so the opportunity to spread out was nice. The front desk staff was very welcoming. The lobby was large and welcoming as well. The room was clean and comfortable during the night.
Breakfast was amazing. Hot, fresh and plentiful. The operations manager was standing in for the regular food service specialist and she was so pleasant.
My children loved this stay, as did I! We will definitely make this a permanent stop on our east coast travels, and also looking into other locations as well.
Thank you so much!

I reserved a block of rooms for my upcoming wedding at Greate Bay Country Club. It was previously a Marriot Residence Inn when I chose this hotel to host my wedding guests. I chose this hotel for the customer service and location. The customer service has been extremely lacking since then, causing an administrative nightmare for my fiancé and I and our guests. A few reservations were lost during the transition to Sonesta, including our room for our wedding night! Guests have been told the room block is full when it isn’t. Guests were told that the room block does not exist. Guests have called multiple times where the front desk has not answered the phones, or they experieinced extremely long hold times. We have spent HOURS trying to sort out the reservations for our guests, trying to make sure they are booked under the wedding block at the correct rate. After multiple emails and phone calls to senior management, the issues continue and no one seems to care. We even came in person to go through each reservation one by one. Nearly every wedding guest who has tried to book has run into some type of issue. I would recommend to anyone hosting an event at Greate Bay to rethink booking at Sonesta, and consider shuttle service instead to another local hotel.