National Car Rental

The guys that work here are so nice and helpful! The costumer service is great.

If I could give this place no/​zero stars I would. Terrible terrible customer service. Horrible cars — the first car I was offered had a damaged bumper could be from a former car accident, I don’t want to pay a full rate for a car that has been hit/​damaged. The general manager, has a horrible attitude right from the start, as well when the car was returned. The car was overcharged and he did not honor the special company rate. Every time you ask a question the answer is always no. I would drive any distance to go to another car rental. I have never had an issue with National but this franchise has been the worst experience. Unfortunately I can never say it was a pleasure doing business with them.

Hello Prospective/​Future Solana Beach National Franchise Renter,
A. Every week i would pick on Sunday and return on Thursday/​Friday.
B. This rental car service (National) is not owned by National, but it a franchise. They just use the goodwill and reputation of «NATIONAL» to win over customers. They do not recognize/​respect/​honor the «Elite Executive» (Regular/​weekly and loyal members).
C. The cars are dirty. They do not clean the car. On return they push it back to the lot for the next rental to come and pick up the car.
D. I had to clean the car inside, this week as there were «Coffee Mug» marks, bread crumbs etc.
E. Upon return of the car, the gas mark was not to the mark to it’s original position. It was just two (2) gallons short (Just $Six (6) Dollars). The clerk/​peon asked me all sorts of investigation questions such as «Where did you gas the car? Location? Where are you coming from? Oh… the location you filled up the gas, it’s cheaper. Actually it was the same as where i re-​filled 2 gallons.
Punch line on point «E» as above, they did not care if the customer is «Elite/​Regular Member» who is loyal. I rent every week for business. This franchise clerks are «Penny Wise and Pound Foolish». They made me drive four (4) miles to gas ‘two’ gallons. Not knowing that they will have to pay for the depreciation, upkeep/​maintenance cost per mile. RIDICULOUS !!!
F. When i went to pick the car… i would say can i get this car as «Elite/​Executive Member» response «No» .can i get this car? Response: No… TOYOTA HAS RECALLED THIS CAR? It’ was a CAMRY? I never heard of CAMRY RECALL by TOYOTA. LOL!!!
I really never wanted to post the above negative comments. But they forced me too. Upon leaving, the office, the chap told me post the comments. As if he does not care!!!
Bottom line: STAY AWAY FROM THIS RENTAL CAR FRANCHISE AT SOLANA BEACH.
THIS HAS BEEN THE BEST OF THE WORST CUSTOMER SERVICE ACROSS THE BOARD !!!
HORRIBLE WOULD BE A SHY WORD !!!

Worst customer service I have ever experienced. If you have the extra time — it’s worth finding a different car rental place 5 – 10 miles away. The manager is beyond rude, makes up excuses so he doesn’t have to rent a car to you for one day and then makes the customer feel like I was the incompetent one. He clearly doesn’t understand that customer service is what makes his business thrive — it’s a shame too, because I live in the neighborhood and told all of my friends and family visiting from out of state to never rent from here. I prefer to give my business to owners/​managers who actually appreciate it and don’t view me as just another number.

I rented a mini van from this office & had a wonderful experience. The guys were so nice and helpful. Very impressed.
It was quick and easy on both pick up & drop off. Friendly staff, convenient location, and easy transaction. I would recommend this location, especially since the other airport location adds lots of extra fees & they aren’t as personable.
Glad I found this renal car location! I will be using them for any rental needs in the future!

I recently rented two cars here, once for 5 days and once for 3 days and had no problems whatsoever. The cars were practically new with 11K miles on the first one (Toyota Camry) and 6K miles on the second one (Toyota Corolla). The cars were clean. Service was courteous and with a smile. I also got a terrific deal using coupons online. 5 stars.

I dropped a rental car off at this location and the manager was very rude. I travel a lot for business and use a lot of local editions and I have not had such a bad experience in the 6 years I have been traveling. The manager may have had a bad day but his attitude was not acceptable. I have dropped cars off multiple times at this location and never had an incident and it may be because I never had to deal with the manager. He could use a lession in customer service.

I’ve rented from this office a dozen times on business trips and had great service each time. They even pick me up and drop me off at the train station which is very convenient.

I use this branch at least once a month and have never had a problem. They probably have the best customer service of any car rental place I’ve ever used — and I travel a ton. Bob Blevins and Nick have been especially helpful so make sure you request their help when you’re renting.