Public Storage

The only reason why this place is great is because of Melissa. Other than that it sucks. They never call you when there is anything wrong you just find out on your own, nor do they answer the phone unless Melissa is actually there. I can always tell when she is working because she is the only one who answers the phone literally. People i know who rent space there say the exact same thing, just read the other reviews!

Melissa was super! She totally helped me out. I would recommend this place great Service amazing customer service here, Melissa will take great care of you.

Ok ok I was very upset in the previous months here that I was turned away to another close property to make a payment because the manager had a full plate. Well I had no choice but to stop here other day and I was very much impressed. Melissa helped me out and gave me some good incentive to protect my belongings. Melissa was great, helpful and sincere. I talked to her about my last visit, I wad assured that my feelings are valid and there was no I’ll intention. Sorry Liberto I understand now you guys are a team and work side by sideside. Liberto, Melissa was adamant that I understand you would never hurt an old grandma’s feelings but that you wanted me to helped quickly and not have to wait for the lengthy process of a rental. Thanks Melissa and I hope you accept my apology Leberto I will see you all soon.

Cliff helped get us all set up. He was super helpful and knowledgeable. Thanks so much for all of your help Cliff.
Heather/​Corey from CLEAResult

Don’t bother

Excellent customer service and fast move-​in (same day).
I had originally reserved a storage unit down the block at the 160 Spruce location. The manager was very helpful and even referred me to this location (80 Spruce) as they had a deal for $ 1 first month on a larger unit (!)
After having my reservation transferred to this location, i got a call from the manager to set up a move-​in appointment, which i scheduled for the same day.
Once i got there we were able to finish all the paperwork (lease/​insurance documents) within 20 minutes and also move-​in immediately. The manager at this location is also very helpful and made sure to explain everything clearly.
The facility is clean and not too busy. i feel like my belongings are secure here and would gladly refer my friends & family.
P. S. i did not find any evidence of bed bugs here.

The person working in the office is very nice and useful. His name is Liberato, and he explained everything very carefully and was very nice. I recommend him. He does a great job.
Their policies are not always transparent. For example, when I arrived I found out that they charge you insurance at least in the first month.
enrico

Customer service in general for Public Storage is usually pretty good. I’ve been to several locations and they have always been very pleasant and helpful. Having said that, the location itself is not the best for storing things over a long period of time.
This is not one of the cleaner locations that we have used. This is particularly true for all of the bottom floor units. While we expected a bit more dust and critters than we would upstairs, one of our corner units was consistently filthy, infested with bugs and brown recluses and mildew. We had a larger unit (the one that is the size of a garage) and that had the same problems but to a much lesser extent because it was not a corner unit. Overall I would say that the entire first floor always seemed kind of dilapidated with leaks in the hallways, cobwebs, and bugs all in the hallways.
If you do rent here I highly suggest getting a second floor unit. It is a pain in the ass to move your things up there but there’s no dust, no mildew, and even after months your belongings are clean as if you’d just moved in. We haven’t found any critters upstairs either. You won’t dread going to your storage locker like we did before we moved.
I’d rate higher but having been there for so long it’s been disappointing to not see a lot of upkeep of the place. Some of the lights aren’t even working properly upstairs and turn off on us all the time (it’s pitch black upstairs). I won’t mention how PS also raised our rent many times and forced us out of our original locker. Also the moving carts are always getting stolen. So bring your own.

went there to rent a storage and Buddy was so helpful and very nice… very professional. The property is clean and he gave me a few suggestions in helping to pick the size I really needed. A big thank you to Buddy for helping me out and look forward to doing business for a long time… I rented a storage place at this location 17 years ago and still the same very nice and helpful… thank you.

I recommend this location due to the way the property is well maintained. In addition, its personnel are very helpful and pleasant to work with, most especially Laura. Her bubbly personality just adds to the reason we’ve kept our storage for over 3 years.

So we decided to rent a space here after a really bad experience with our previous storage place. We were greeted by Laura and right away she was very informative and listened to our needs. She was very accommodating and provided a front unit which was a relief. The property is clean and well lit and Laura is easy to work with and very helpful!

We’ve been here for years. Laura Sandifer is the best. She calls me if my payment is almost late. Super easy to work with and very helpful. Every one there is helpful in general. Greg Vantassel is also great. They make sure you are getting the best deal. The units are always clean as well.

Laura was outstanding! I’ve never had a process go so quick and easy. Laura explained the process thoroughly and offered suggestions based on our needs. She was sweet and professional and made me feel confident in choosing this location. I would recommend this location to anyone who is looking for a storage space.

Unfortunately — sometimes the management of a business can be the downfall of what the employees work so hard to maintain. The employees there are great… unfortunately the management has sent me and hopefully others a really sad message. Make a mistake on the business side and charge the customer for it…‘and sorry — I don’t know anything about your account; but I can’t reverse those charges’.
I rented a unit here and was informed that I would get an invoice by e-​mail. The invoice never came and the company promptly hit me with a late fee. The invoice came the next month with two months of late fees. I had a great conversation with the employees there and they found the notice had not gone out… and that I should contact their district manager.
Ron informed me that he couldn’t do anything and that those are just courtesy notices. Unaffected — he said, they don’t have to send out bills. They just send those e-​mails as a gesture only. He also suggested that their employees also make a call to their new customers to make sure that this doesn’t happen. Funny… It’s my personal phone and I never received any calls.
So…in a nutshell — I would say the employees are great; but in this economy we’re all carefully monitoring our pennies and this is the exact reason not to work with Public Storage… they are setting the stage to charge you fees… especially if you’re a new client!

I’d rate it a 3.
If I ever have to store my furniture and hundreds of scrapbooking supplies, I’d go to this branch.
But then again, the thought of my stuff in that cramp, lightless cart with God knows what crawling around scares the sh! t outta me.
I’ve often seen episodes of «The People’s Court» with the tenant vs the landlord fighting over who brought the bed bugs in…
I have goosebumps just thinking about it… eeewww!
I guess my sis was really desperate about storing her stuff before her residency.
I gave an extra point because their restroom was surprisingly clean.