Subway

My family has visited this location often for several years. I have seen quite a bit of staff turnover and the customer service doesn’t stand out. However, there is nothing bad about the customer service, you get what you ask for and they are fairly quick and consistent in making the orders. The facility is always clean. My kiddos often use the restroom and it is also clean. There are 5 or 6 tables, maybe half of them are four tops, the other would seat 2. There is one two-​seater wrought iron table outside on the sidewalk. This location seems to have the new and rotational menu items that the national marketing advertises and they also do catering. At lunch the line can be quite long even though they staff it well, so go early or late if you can.

Generally the staff is very nice and helpful. However, this evening, my daughter went in to get a foot long sandwich (toasted, turkey and bacon). She came out and noticed that the entire bottom slice of bread was completely burned. Also, there was no bacon. We went back in and explained, mentioning that the receipt did not show bacon so it was probably just missed. I asked if it could be remade. The girl (Rachel) said yes (quite snarky) and then rudely asked what we wanted on it. I handed her back the sandwich and she said «we don’t want it, keep it» (we threw it away). It wasn’t what she said, but her tone. I told her she didn’t need to be rude and she continued to argue with me that she ‘wasn’t being rude.’ She then handed us off to her counterpart and told her ‘not to burn the bread’ as if this was something that needs to be mentioned? Do they burn the bread often? Really?.. Listen. I don’t expect much, it’s a Subway, however, I do expect the staff to at least be nice, especially when they make a mistake. They had an opportunity to make things better and fell completely short. Will we be back? Probably because it is the only sandwich shop in the neighborhood. But, the interaction still deserves comment. Poor, poor form Rachel…

These guys rule. So random to leave a review for a subway, but seriously, it’s the best subway ever. Mostly because a guy named Justin there. He’s super friendly, and always has some tasty sandwich tricks up his sleeve. Wouldn’t be surprised if he is CEO one day. Get the pizza BMT made by Justin!!!

Good Stuff

JanuANY is a promotion where ANY foot long is $ 5. What a good way to get folks to try something new… fuggedit! This particular store really skimped on the filling. I tried the teriyaki chicken one. First the meat was cut back so it did not reach end to end on the bun. The cheese four triangles rather than six. Decided to have it toasted (it was well done so the bread was hard and dry). Asked for lettuce, tomato, onion, olives. Was not sure there was lettuce when I got home to eat it. Four tomato slices as opposed to six. Some strips of onion and about many olives. When I got home to eat it what bread was not crunchy was soggy. So I’ll go back from time to time as long as construction is more like what I usually get. If not, there are lots of other places to spend my money.

I live in North Bend, but this Subway on Snoqualmie Ridge is the Subway that I love to eat at. I frequently stop in there for lunch and sometimes go through for dinner. The workers all recognize my face and are happy to see me when I return. They are always fast and friendly. A great mix of employees. They seem to all get along really well and work as a well oiled machine.
The place is always clean and well stocked with chips and drinks every time I go through. I can always find/​get Exactly what i want when I eat there.
I would highly recommend this place for a healthy lunch made up by smiling friendly faces.