Publix Supermarkets

I like this store, but the deli area is always problematic. There’s never enough staff to keep up with long lines. I have had to get my deli meat and cheese from Kroger so many times because the wait at Publix is 10 – 15 minutes or longer.
And they need to clean inside the deli display shelves. Dead bug right there for everyone to see.

The SECOND time this Public Snellville bakery has failed me. First I ordered a Chantilly cake several days ahead, but was called only Two hrs prior to my pick up and told couldn’t make it because no shipment of strawberries. The manager was sorry, but could only offer another flavor and no offer to find another store to help. Fortunately I called PUBLIX in Grayson myself and they came through. This time tried to order a cookie cake the day before, but told could not pickup until after 12:00 the next day… just a cookie cake. Really… the batter is pre-​made. the cost was ridiculous anyway, $ 29.99 for a 16″ cookie cake! Ridiculous. Thank you Kroger in Snellville for coming through.

Always been a fan of this Publix and have written several reviews of the great service.
Today, however, on a busy Sunday, the deli line was getting long and one person was making sandwiches. We could see other employees talking in the back!!! After a considerable amt of time, another employee, finally came out to help. Don’t know why it took so long, but so unusual for Publix and this store! Doesn’t have to happen!

Make sure you are not charged multiple times for the same item!
Over the past couple of years, I have seen a decline in the professionalism, competency and friendliness of the staff at this Publix. Today, I noticed that the scanner kept ringing multiple times for the same item. The teller seemed agitated by my questioning of items he rang and so I waited patiently after the first multiple scan was corrected, he was done ringing me up, paid and sat down on a bench to check my slip. Sure enough, there were multiple scans of items. When I confronted the teller, he said he does not know why the scanner does that sometimes and he asked me to go to Customer Relations and take it up with them. I waited in line for the customer relations person who seemed like she did not believe a word I said. However, after scrutinizing the slip, speaking to the teller, she finally admitted the mistake and refunded me. Wasted about 20 minutes.
The time I spent waiting for this to be sorted out was probably not worth the money, but I am just fed up with incompetent service from companies that should know better…

Good customer service, great deli, awesome meat and seafood section… what’s not to love? Publix is always our first choice for a grocery store, they have awesome BOGO deals you can’t pass up!
If you find yourself near Publix during lunch, I recommend getting a fresh sub from the deli or some fried chicken, it’s great!

Nice bright, clean Publix store with a great selection of almost everything grocery related.
The prices here are definitely higher than the competition (Kroger and Ingles), and the parking situation… make sure your life insurance is paid current before entering their parking lot… its vicious!

Staff has always been helpful every time I have gone there. It is always looks clean and the checkout seems fast, efficient, and painless. They get a four because they don’t have the cereal and organic pop-​tarts that I like. Although, they also say that they can special order stuff for you and have a section for these special orders right by their pharmacy that also has helpful staff.

Epiphany that occurred when shopping in a Publix for the first time in my life:
1. This is the best shopping cart I have every pushed. It did nothing special but simple was push-​able without an issue. Which, I wonder about how little I expect from shopping carts.
2. The sell of beer and wine on Sundays is illegal here, and apparently is so in much of the south. I was flabbergasted by this and took a picture that I set as the background of my iPhone.
3. Despite the legal effects of the previous point, the selection of beer and wine was amazing.
4. Tofu and tempeh and we made a great meal of Thai food that we ate in the hotel room and cats came into the room and it was delicious.
5. There is no sensible way to sell basil, for what it is, it is terrible over-​expensive.

I love Publix for the customer service the selection of different foods and products. The prices are comparable with other stores and the staff is extra nice. They only get 4 stars because it seems like the number of store brands has dwindled.