Five Star Ford Stone Mountain

This dealership is your typical bad car lot. I wanted to buy a truck from them and sell my jeep to a local dealer here in my local area with Five Star doing the paperwork so i would save on the taxes. Five Star in Snellville would not do it because they don’t get to make money on my trade. Most dealer will do this so I called their sister store in Warner Robbins. I talked with Tom Hicks which is a great guy. He agreed to do the deal and sent me the paperwork. He called to get the truck and the general manager Adam of the Snellville store decided to act like a child and not give them the truck. He would rather blow a sale for the whole network of dealerships they have than either help me with my trader or let his sister store have the truck to sell me. So if you are in the market for a new truck, find another dealership!

Headline for this review: «Yes, BUT…»
We had a great car-​buying experience. The salesperson was knowledgeable, easy to work with, and not pushy, and we got a good price on the car we wanted. (And we are VERY happy with the car.) However, once the car was selected and the price agreed, it went downhill. We found the individuals we worked with and their actions distasteful as well as costly to us. Specifically:
1. It is apparently the job of the salesperson to sell the car and close the deal, and the job of the finance office to make sure that the deal is profitable. In the hours (two visits) that my wife and I spent with the finance officer, he basically refused to take no for an answer for all the addition coverages and options he wanted to sell us. He just would not stop (calmly and pleasantly) arguing. We bought the gap insurance for $ 800 dollars. We then check with our insurance company – their price for it was $ 20 per year. He was the same way pushing pre-​paid oil changes /​routine maintenance. (Note —
estimates gap insurance at $ 20 – 30 per year; my insurance company is apparently not unusual.)
2. They blew the paperwork the sent to DMV for the license. It was sent back to them (and they were fined over $ 100 for wasting DMV’s time). On the day the temporary license expired, my wife went to DMV to try to get the permanent tag. Because the dealer had not resubmitted the paperwork in a timely manner, it took three visits, each of which took as long as 2 ½ hours, while the DMV tried to straighten things out and find it (this includes the typical unavoidable wait time at DMV – but she should only have had to go through that once, not three times.) In the course of this, the title and tag person lied to DMV, saying that they had given my wife a tracking number, which they had not.
3. The salesman promised a free cargo net for the car. It took 5 weeks for them to remember and order it, and they ordered one that doesn’t fit the car.
I would give them 5 stars for the pure sales experience, but knock them down to one star for the overall hassle. (The GM has told me that their problem with the title and tag was due to some personnel issues; I get that, but still, it shouldn’t be our problem, especially not to the extent of the impact on us that we experienced.)

The deal started off a little squirrelly but Adam stepped in and got the deal back on track. He turned a zero star review around. Thanks Adam!

When you are potentially buying a car, this dealership is out of the way nice and helpful. But, I had a company car delivered to this dealership and they were rude and terrible. I highly recommend you drive just a few more miles down HWY 78 and go to Loganville Ford dealership, they are great. I would never go back to this dealership.
Greg

This crew went above and beyond to help us get in to our new Expedition. We presented a few challenges to Rob and GM Nathan and they worked feverishly until the hurdles were jumped and we were driving home in a new ride. Really grateful for the team at Five Star and will definitely be back to see these two guys. I recommend you do the same.

I recently (2 weeks ago) bought my second car from Five Star Ford and even though it wasn’t a completely horrible experience, it definitely was not a 5 star one. First thing I want to make clear is this is a car dealership like any other. The sales people are going to try to get over on the trade in, rebates, financing etc. You really must do your full homework and go the numbers you expect and stick to them. Like any dealership I had to do the dance in order to get the exact deal that I wanted, so i’m not going to rate them based on that since its pretty much standard. What I will hit them on are a couple of things that I find to be unacceptable for a dealership.
1.) The advertised a car on their website that they did not have in stock, and when I emailed about the vehicle didn’t inform me that it was no longer in stock. This is the second time and as many purchases that this has happened to me. The first time was in 2013 when I purchased an escape for my wife, we ended up settling on another color that she liked that was in stock. This time, once again they didn’t have the color they were advertising in stock. They had to end up getting my car from another dealership, but I had to wait 3 days after signing my paperwork to actually get the car i paid for. They did put me in a same model car to drive around in while I waited, so that somewhat made up for it, but having seen this twice I’m starting to think they do this often.
2.) The sales associate I had AJ, while being an extremely nice individual, was extremely slow in just about every phase of the purchase. He took forever getting my initial pre-​finance paperwork together. I arrived at the dealership at about 5:00pm, I didn’t leave until about 9:30. The previous car I bought went a lot quicker, but still took over 1.5 hours. Being there for over 4.5 hours however is unacceptable.
The truth is five star ford is convenient for me to go to, and has some of the best internet pricing on cars in the Atlanta area. Factor the good and bad in and I am comfortable recommending them as a 3 star dealership, just don’t expect to be impressed.

I was in the market for a used car and decided to try my hand with Five Star Ford Stone Mountain. I visited three other dealerships in the Atlanta area and out of all of the dealerships I visited, Five Star Ford Stone Mountain was that stood out. The professionalism of the dealers and sales representatives was unmatched compared to the other Atlanta area dealers. The people at Five Star Ford Stone Mountain were very courteous as I was treated respectfully and valued more than just a potential buyer. The dealer that assisted me was Drew. Drew was by far the best dealer I’ve ever come across. No pressure salesman who treated me with nothing but respect. Not only was Drew respectful to me and very knowledgeable about the used car I was interested in, but he was a very down to earth and cool individual. Rosie was my sales rep and he was great at getting a me a price unrivaled by other dealers. Overall, everyone was very professional and my car buying experience at Five Star Ford Mountain was great.

I give this dealership four stars because they worked with me. They realized that I was an educated consumer and treated me as such. My salesperson, AJ was a bit aloof and really a typical car salesman. But in the end, if you understand that the salespeople are really just a filtering mechanism to start the process of the deal and then walk away when the real deal is being made, you won’t have high expectations.
The manager that closed my deal was steadfast at sticking to his price, but when I told him the truth about why he should come down on the price, we got to the point that made both of us happy. In the end, the financing and drafting of the papers took a bit longer than I would have liked but I walked away with an amazing deal and an even better car.
I would highly recommend you do your homework and then head over to Five Star Ford in Stone Mountain to buy your vehicle. They don’t mess around and are eager to make the sale.
The only reason why I held back the fifth star is because the salesperson was nice but a bit of an idiot. And the paperwork took entirely too long.

My husband and I spent a couple of hours Saturday morning making this deal. It was not fast at all. We were given a brochure for Sirius satellite radio and told, «Here is the information on your Sirius radio». Once home, we went to connect the satellite radio but the radio display read «no sat radio». I called the man who sold us the vehicle and he says, Oh, that model doesn’t come with satellite radio. Multiple calls and a visit to the dealership and they insisted that they didn’t deceive us. Not happy with their sales service at all. We have purchased two vehicles from them. Very disappointed.
I would say I’ve experienced better buying a car from another dealership but to date, never have.
The take away? Ask about EVERYTHING before you sign the papers. Apparently, if you don’t, you’re out of luck.

WE HAD THE DEAL DONE IN 45 MINUTES. Needless to say, we had a great experience purchasing our new Ford Edge Sport. I appreciated the fact that my husband and I didn’t have to sit for hours while «the let me check with my manager and see what we can do» game was played. There was none of that. We worked with Roosevelt Adams and Sean Roberts and they were great! There weren’t any high pressure tactics and both guys were very positive and easy to get the deal done with. The only thing I wish was that we lived closer so we could use their service department! We will be back next time we need a Ford and I recommend you visit this dealership if you are in need of a car.

I had to brain my truck in to get repaired. Reggie in the repair shop, waited for me to leave work so I could get my truck. My truck looks brand new. Thank you Reggie for the great customer service.

Was so happy with my collision service. Reggie Sullivan was awesome! I will recommend others to go here!

Richard was excellent. He walked us through the entire process and went above and beyond our expectations in factory ordering the exact model and options we wanted. He was patient and answered every single question we had. His follow-​up during the weeks we waited for deliver were outstanding, letting us know where the vehicle was in the process of ordering and building. Larry, the manager, was also helpful and engaged with the process from the beginning.
During the delivery Richard went over everything clearly and even went out to the vehicle with us to give us a «tour» of the vehicle. They made the whole process easy and enjoyable!

I came to see a new ford edge I had seen on autotrader– which was priced pretty low. Cole was my salesman and he was friendly and did not pressure me. I test drove the edge and the escape and decided the edge suited my needs better. I did not want to go higher on the price point to the limited model, but leather was a necessity. The dealership offered to put leather in it for $ 1000– which is fair, I have had this done before for the same price. We negotiated my trade and they gave me a great offer for it. They printed an offer for the vehicle/​trade/​payment options and we found a deal that worked for both parties. I took the offer home to discuss it with my boyfriend and also to see if anyone else could beat it. I spent a few hours on the internet and calling around — nobody could match it. We came in and purchased the Edge from Cole. The 0% financing, added rebates, 6months of Sirius radio, and first oil change free made this a sweet deal. The paperwork was pretty painless and we even had a good time in the financing office with Patrick. He was really funny and worked through everything quickly. We told him about trying to find a lower price and no one could come close– he said the new ownership would rather take the price off the vehicles than spend it on advertising. What a concept! Cole came back and set up my phone with the ford sync in the edge. He went over all of the features on the display and showed me how to use them. I’ll be back next week to have the leather installed. I had a great experience and I love my new edge– five star ford is a great place to buy!

Was searching for months for a new Expedition when I found this dealership online with prices no one could match, to be honest even I was a little skeptical.
I drove 2 hours to make this purchase and as we had agreed on the phone all pricing discussed was exactly as they had advertised. Upon arrival I even was told that I qualified for an additional $ 500 off because of my membership with Georgia Farm Bureau.
I have to say that Wes, Drew, David and Nathan made this vehicle purchase one of the easiest vehicle purchases I have every made.

I was having an issue with my right rear brake on my 2012 Ford Escape and went to this dealership which recently changed hands. The new owners sure know what they are doing because the customer service in their service department is outstanding! The manager, David Jordan, behind the counter at the Victory Lane was not only nice but someone who took great care of his customer. The technician was taking a long time to figure out what was wrong and it was well after lunch time. The manager called for a porter to drive me down to a take-​out restaurant to get a quick carry-​out! Now that is awesome customer service.
Obviously the management has empowered their employees to do what it takes for excellent customer service. Way to Go Five Star Ford. You really deserve 5 stars!