Domino’s Pizza

This will be a short review, as my experience with this Domino’s location was also short. I order a large cheese pizza via the mobile app and under delivery instructions I wrote «Please come around back were in the building, if you stay out front we probably won’t hear you, THANKS!!» Not thinking at the time that this would become an issue. The order is made by an employee by the name Molly and is leaving the store with an employee by the name of Sylvia (Don’t quote me on the name). She attempted to call me to instruct me to walk around front because she didnt feel comfortable walking around back. The number she called was listed on my Domino’s account however the number was an old number that I had used for some years tied to this Domino’s account. Naturally I didn’t answer so she went back to the store. Some time had passed so I refreshed the Domino’s app and it now said «Your order has been canceled.» I wondered why I got notifications for all the steps of making my pizza and not one for my order being canceled, but nevermind that. I called the Domino’s location and I believe it was Andre that picked up and I explained my situation, he asked for all of my order info and he then asked Molly why she cancelled my order. Who I presume to be Molly fills me in on what happened with the driver being uncomfortable with walking to the studio. I completely agree if she was uncomfortable then fair enough, I can understand that. I then proceed to ask if I can I please place another oder to the same address, all I wanted was my pizza. She asked if I had another number to use (of course I did, I called them didn’t I) but I told her «No. Why do I need to give you my phone number to place a delivery order? I prefer not to give you my phone number.» She retorts, «Well sir, for delivery driver safety we need your phone number.» …And eventually I decided to take my business elsewhere. I called Papa John’s and they delivered to my studio’s door, glass blowing torches running and all. Sure, the pizza isn’t as good, and it was also more expensive. But I got the pizza no questions asked, no phone number. Sorry Domino’s, you’ve lost this round. And I almost had my 4^th free pizza from the pizza pie rewards too.

Repeat after me. Sauce on the pizza. Sauce on the pizza. Sauce on the pizza
I’ve ordered three times and three times I’ve gotten a buffalo chicken pizza with no sauce. It’s not rocket science guys. It’s sauce. On pizza. I appreciate the credit for another pizza, but it really doesn’t help that when I use it my order is yet again wrong. Whomever you’ve got back there really needs some retraining. Although how can you retrain someone to put sauce on pizza??? Sigh. I won’t ever order from here again.

This location is on and off. We had a very bad experience with the pervious manager, and the new manager called and apologized. However, the food still isn’t the best. The sandwiches are sort of soggy when they get to the house, the pizza cheese isn’t always melted, and they bring the wrong soda most the time. Like I said… on and off. We have had great pizzas here… I think it just depends on the staff working the day you order. I won’t be ordering again for awhile. The food has been consistently bad the last few times.

As usual dominos pizza location, nothing more and nothing less. Now the online ordering make things so easy, no need to deal with phones. This store located in a little crowded area but service is fast enough. Overall it’s nice enough to purchase a pizza.