Big Frog Custom Shirts

i went to big frog after passing by them so many times on my way to mah jong chinese restaurant. i was considering having a custom t shirt made for my favorite band before a recent concert, but instead, called to inquire as to whether or not they did custom embroidery. they did, they said. i was a tad skeptical because the price quoted was so very reasonable as well as the time frame in which it would be completed. i took my brand new wool varsity jacket in and had the back embroidered. it looks great and i can’t wait to wear it when it gets cold. they offer great customer service, knowledgeable and friendly staff who answer every question. you can’t go wrong here.

I am a huge fan of Big Frog and I’m so happy I found them here in GA. The Snellville location is very prompt on turnaround and the prints always come out awesome. Melina (sp) always helps with any designs and makes sure you are completely satisfied. and the best part, NO MINIMUMS! I recommend Big Frog to everyone!

First, let me state that custom direct-​to-​garment printing with a 24 hour turn around is a great concept. Unfortunately, Big Frog of Snellville has a lot of room for improvement. As mentioned by the other reviewer you need to specify when you need your order to be ready for pick up, but even though I did that on my first trip out to Big Frog the shirts were not ready when I arrived. I had to come back later that day to pick them up. To their credit the young man did offer to mail them to me for free, but time was of the essence.
The second time I ordered the shirts were ready, but they were printed in the wrong colors. I proofed one design and they printed another. Again, I had to wait. At least that time they gave me the incorrect shirts (for free) and I could use them as emergency back ups for my business.
The third (and last!) order was also printed incorrectly, but this time there was a lack of communication between the young lady that sent the proof and myself. She asked if I wanted the logo that normally sits in the left crest area to be centered as I had done on a previous order. I said I did, however on the previous order the logo was enlarged. When I went to pick up the shirt there was the tiny left crest logo on the center of the shirt, which looked ridiculous. I explained that the proof on my phone didn’t reflect that the logo was so small because the proof doesn’t show what the logo will look like on an actual shirt, i.e. there is no image of a t-​shirt that shows where the design is placed relative to the collar, sleeves and bottom of the shirt.
When I arrived for pick up they quickly found the correct file stored on their computer from order #2 and offered to reprint the shirt while I waited. I first asked the young lady to delete all of the other incorrect files to make future orders easier. It took more than 30 minutes. Then they offered to sell me the misprinted shirt for $ 5! I left and returned to the store to pick up the corrected shirt. I expressed to the second young lady that I didn’t agree with them selling their mistake. The owner, who was not there initially, chimed in to say that the $ 5 was just to cover the cost of the shirt. Even after explaining to him that each of three orders was wrong in some way, costing me time in waiting for the corrections, he didn’t offer to give me the shirt that they would only throw away. He only stated that they would always fix their mistakes and get the order right. Well, yes that’s what any paying customer expects! However, when a repeat paying customer tells you (the owner) that there were mistakes on each of three visits I think you should offer more. The misprinted shirt and maybe a discount off a future order with a promise to get it done right the first time. Instead I was offered «You can pay us for messing up your shirt and wasting 40 minutes of your time».
Let be honest in stating that even if they had given me the one shirt that was misprinted this time I would still never go back to Big Frog of Snellville. As a small business owner the time I have wasted ordering from them cost me so much more than a $ 5 shirt. Big Frog has lost a customer who was about to order 30 additional shirts.

I discovered Big Frog Custom Shirts through a recommendation given to me from a Better Sign. So my 1^st thanks goes to A Better Sign for making the great suggestion. My review will highlight why I am glad I discovered Big Frog custom shirts. When I first entered their store I was greeted by Jake, a semi-​young looking chap who was the same kind fellow who answered the phone when I called and put me at ease when he gave me assurance that the custom job (a difficult one that other companies said couldn’t be done) could be accomplished. Jake was very helpful in spelling out the process and the approach he would take to fix the apparel I brought (t-​shirts, jackets, hooded sweaters) to him and was very professional, helpful, and courteous from start to finish.
Being local family owned and operated made me even happier to discover them and after successful completion of my custom apparel job, I have gained the confidence to give them a few more t-​shirt jobs for our businesses to which they also successfully completed.
From design, to listening, to production, the entire staff (ie. Jake, Rachael, Kathryn, and Claude) were extremely helpful in executing the look and feel I was looking for. So thank you to him for that. I even made a shirt for my 3 year old due to their no-​minimum policy which was awesome.
If I can mention one critical remark it is that they forgot to print a logo on the front of a few shirt that I printed with them, but I am confident that they will own to their small oversight as they had in the past when any mishap occurred. Also, their 1 day turn around can happen, but I think you have to specifically request that on your orders, otherwise expect a longer turnaround time.
Thank you very much for your hard work guys. Keep it up and have a positive day.
p. s. please remove the duplicate listing for this store.