Best Electronics

We purchased a 5-​year warranty with our refrigerator from ApplianceSmart in Marietta. Unfortunately, the contract is with Best Electronics of Snellville. After going all last summer without an ice maker (when the machine was a year old), we decided to get it repaired. Seven weeks and 4 missed appointments later, we are still without ice. The only time a repairman showed up (2 hours after the «noon to 5» window had expired), he did not even look at the ice maker, but wrote down the serial number of the fridge, handed us a work order and said a part would be ordered. He said, «This is a real common problem.» Um, he could have ordered the part based on our description of the disfunction, then. AFTER he left, we looked at the work order and saw that it was not only for the WRONG type of refrigerator, but was made out to a different person, at a different address!
Since then, 2 more missed appointments, including last night, when we were told the ONLY TIME available would be between 6 – 10 PM! We had both worked all day and stayed up late waiting for someone we were pretty sure was NOT going to come. And we were right.
The warranty agency is «prioritizing» our complaint, and has informed us that the ironically-​named Best has only recorded ONE single contact with us, despite the fact that we’ve been on the phone with them many, many times for nearly 2 months.
Maybe their repair people are top-​notch. It doesn’t seem like we will ever have a chance to find out.