AT&T

I used to live in Norcross and I have lived in Snellville going on 6 yrs. This is the only AT&T store I use because I always get great service at this location.
Pierre Ducasse was the first employee to ever help my wife, son, and me in picking new phones and he is the reason we keep going to that location. He was promoted to manager several years ago and we rarely see him anymore but his customer service is the reason we continue to use this location.
Only once have I ever waited 1 hr and that was because I arrived at a peak service time. I relaxed, checked out new phones for the heck of it and watched a football game. It is a large store with a service team in the back and all of the employees I encountered, in both depts, are nice and knowledgeable. They usually have 4 – 5 or more employees working on sales, who will get you to the service dept., if needed.

If you can’t avoid going to an AT&T store, at least avoid going to this one. Had to wait forever to see someone even though I came in for a previously scheduled pick-​up rather than just a walk-​in. When I finally did get helped, neither the customer service person nor the manager seemed to have any clue whatsoever what was going on – and I was just there to pick up a pre-​ordered phone! They couldn’t give a clear answer to a single question and seemed unsure of what questions they were supposed to ask me and of what they were supposed to do – so much so that I wanted to ask «Are you sure you work here?» I mean, you’d think picking up and trading in phones would be pretty routine at an AT&T store, right? But both employee and manager seemed as if they’d never done either before. Left the store very unsure whether everything had been done correctly (pretty sure it was not, especially with the return of my old phone) and pretty much crossing my fingers that AT&T doesn’t hit me with extra charges for an improperly carried out transaction.

Had to go here today because my phone was acting up. Upon inspection, I simply had dirt and dust in my charging port which was causing the error messages. The tech cleaned both mine and my wife’s phones charging ports while explaining to us how to do it for future reference to hopefully save a trip. He also ordered me a new charger because he said my old one probably had dirt in it now and it would be harder to get it out. Very good customer service by the tech here. Thank you!

Why do they have a telephone number and no one EVER answers the phone?
Why is there always a long wait?
Why do they just want to sell phones and then sell over priced accessories?
Why after you buy an iPhone no one wants to help you afterwards?
WHY?

I have purchased here before and everything was fine. The young man that helped me was very fast and easy to talk to. I went Monday 7÷6÷15 to get my mom’s contract transferred to me and also to get internet. We walked in, we were asked for our name’s and what we came in for. We waited for a while. They had over 5 employees there just walking around and not one person helped out immediately. Finally someone approached us. The process took forever. Just to be told that I could not get it transferred because I just updated and got the NEXT plan. Really? Anyways, then I asked about the internet and for some reason he could get it done and asked for my stuff to be written on a separate paper and he was going to do it later and that he was going to confirm everything with me the next day. I was suppose to have it installed on Thursday. It has now been a week and still no phone call. Hmmm, wonder what he did with all my information on the paper? I will definitely contact AT&T for this. Worse thing is that I contacted AT&T customer service the next day to ask why I could not get it transferred. They said that I could. All I need to do is get my mom to transfer the responsibility to me and that is all. WOW. What a waste of a Monday afternoon at the store.

Worst customer service ever. Salesperson: Josh showed lack of interest and care. After an hr told me to call customer service.

Stay away from this place! They charge you for services and devices that you do not want. We went in for 2 new iPhones — period. When my wife went back alone they also gave her a small tablet that neither of us want or need. They also tacked on a monthly fee for the tablet. When she returned it, they wanted a $ 35 «restocking» fee. We did not open the box — an AT&T employee opened the box. They also loaded my email on the device without my permission. Nether my wife nor I have touched this tablet, yet they want a monthly service fee and a restocking fee. Really? I like Apple products and I am sure I will enjoy my iPhone6 but I regret making my purchase here. They took advantage of us for profit. I will not go to this store again and will not recommend to my friends.

Waited in line at 7pm until the store opened the next day at 8 for the new iPhone 6. Terribly regulated when the doors open and they just let everyone pile in the doors first come first serve. I was 5^th in line and walked out empty handed due to all phones being sold out. Management did nothing for me and people farther back in line got a phone before me. Terribly organized and terrible managing. If you are looking to get the new phone order online or search a different AT&T store.

My Galaxy S3 has been acting up and this location is one of the 3 stores in Georgia where they can repair your phone with a repair partnership in the back of this store. When you walk into the store there are many associates who greet you and direct you to where you need to be which is great! The experience when you walk into the repair section is also very similar based on how they immediately greet the first person walking through their door to gather basic information about issues and concerns but I cannot say that about the wait time and lack of common sense. My family and I sat there for 45 minutes only to be told by Kay that I need to first back-​up my phone when she could have easily mentioned that when giving her my initial information so I could have had the choice beforehand to leave and back-​up my info at home then come back or I could have found ways to back-​up necessary information while I waited. I explained this to Kay and she gave me some explanation about how telling people to back-​up their phone is like dealing with a customer based on how other customers are also waiting. Also, I told Chris (one of the managers at AT&T front end) about my concerns and although he did hear me and over patronize me, when I called to speak with the back-​end manager of the telephone repair business, she said Chris never spoke to her about my concerns as promised.

Look for CJ, he is the best sales rep

Came in knowing exactly what I was going to buy. Still had to sign up in and wait for 30 minutes to get a sales associate to ring me up. I get having to wait if you need personal attention or have questions for the sales staff. But if you already know exactly what you need, really should be a fast track line just to make your purchase. That’s more a general AT&T comment than a comment about this particular store, because I’m pretty sure this is just their regular procedure. Anyway, I finally get an associate who is friendly enough but gave me a dirty look when I said I didn’t want to buy a case and screen protector. Then he made fun of my last name. Then he told me my phone bill was due yesterday (it had slipped my mind.) I was reaching into my purse to grab my debit card and pay the phone bill and buy my new item and he starts lecturing me on how paying my bill is more important than buying a new phone. I am not kidding. This actually happened. No idea if he thought he was being funny or cute, but it definitely fell flat. I’ll be calling AT&T about this. The bill was about 12 hours past due and I was reaching for my card to take care of it; it isn’t like I’m three months late. Either way since when is it a sales associate’s job to lecture a paying customer about the necessity of their purchase? I was perfectly capable of making my purchase at that store and this guy blew it. I’m going directly to the Apple Store and switching to Verizon pretty much next week.
Update a few days later: Left word with the manager, who gave me his personal cell phone number and took the situation very seriously. The initial experience was bad, but I do believe the manager will be speaking with the associate and he seemed genuinely concerned about making sure it doesn’t happen again. Doesn’t change my initial rating or desire to switch providers, though.

Going to make this a quick and dirty review. I haven’t actually been in the store itself — but I’m sitting across the street and their free wifi service is making it possible for me to «work from home» while my truck gets serviced. Three hours and counting of free wifi, I’m pretty happy about that. Thanks AT&T.

I stopped in here because I wasn’t receiving voice mail on my iPhone 4. I walked in and was greeted immediately and directed to a service tech who was available the moment I walked in. I explained my problem and it took him 2 minutes to fix my phone, give me some tips on how to recognize any further issues and I was out the door in a FLASH!!! Cannot complain about any other times that I have been in here and I only end up in here when I have issues. They have always taken really good care of me and my husband, we have no complaints.
The only downside is the narrow parking lot that can be difficult to maneuver if there are too many cars there.

Customer service is a joke here. I was told when I walked in that my satisfaction was important to them. Then I waited over 30 minutes to see a a rep. and the place was almost empty. They have 8 registers and 2 people actually working them. To make matters worse, something was wrong with their wifi and my iPhone 4 couldn’t connect to it. I ended up walking out without ever even talking to a rep.