The UPS Store

The employees are BEYOND RUDE at this location! I went in on Friday to mail a 10×10×10 1 pound box– the only reason why I went here instead of F-​X is because I was right there at the Walgreens for cold medicine. As I walked in the empty store, I saw two employees behind the counter and neither of them acknowledged me. I stood at the counter with the lady looking at me, not saying a word. After awkward staring, I asked «Can I get this boxed and shipped?» She responded «OK» in an extremely rude manner, accompanied with an obvious eye roll. After packing it up and giving her the shipping information FOUR TIMES, she gave me a $ 15 and some change total, which I was okay with. She stated that the package would arrive by Tuesday and I agreed that timeframe was fine. Then she quickly said «BUT it’s not guaranteed to get there Tuesday.» Ummm what? I was confused. she said it would get there Tuesday and now you’re telling me you can’t guarantee it to get there Tuesday. I then said «Okay, as long as it’s there no later than Thursday, that’s fine.» She said okay «$ 37 to get it there by Thursday.» YES, she said $ 37 for a 1 pound box to get there in 6 days! How do you go from getting a package delivered for $ 15 on Tuesday and then changing it to $ 37 to get it there by Thursday?! I’m sorry but that’s a scam and ludicrous to pay $ 37 for shipping a one pound box! I then made a call right in front of the employees to have someone check on a shipping price with F-​X. As soon as I said the F-​X company, the idiotic employee made a sigh sound along with her signature eye roll, as if I was forbidden to talk about another shipping company on the phone in front of them. Well, I’m glad I made that phone call, because it was $ 12 to get the package where I needed it to go and it was guaranteed to be there by Tuesday! I’m in shock that UPS allows these rude, incompetent people to work here! NEVER AGAIN UPS!

The most unprofessional business I have ever been in! I go in with the intent of dropping off some packages to be shipped. The employee, who is too busy sitting on a back counter eating to stand up, just stares at me when I walk in. After about 30 seconds of staring, she says «what do you want?». I could go further into detail how unprofessional, rude and ineffective the service was, but that would be a waste of time. After 5 minutes of the employee being rude and insulting me, I took my packages and left. She made it obvious my business was not welcome.
I use UPS, daily, for my business. I will be switching to a carrier that is more consistent and better service.
DO NOT USE THIS UPS STORE!!!

I love this family owned franchise of USPS Store I have been a customer for 21 years only two owners all this time I think that speaks for the commitment.
I have been a training coordinator and use the mail system a lot and also an ebayer. To complain about tape purchase how about go to the local post office if you are not sending priority there is no free tape. They charge $ 3 plus dollars and there is no free tape…
I love having my mail handled by the staff here they never give me grief about not having my key they treat me like a valued customer.
Thanks for the great service!

Was charged $ 1 to tape an Amazon return box closed. I’ve never had this charge at any other UPS store. It needed 12 inches of tape at the most.
Customer service was mediocre at best. Due to time constraints I didn’t leave, however I will never use this location again. I hope the 97¢ you made covers the cost of losing a potential regular.