Stryker Insurance Services

If there were *zero*, that would be the rating.
In mid-​July, Terry Carruthers, owner of the agency, came to our home and helped us select Medicare B and D. He said he refuses to sell Aetna, but recommended Blue Cross/​Blue Shield for the Medicare Supplement, and United Healthcare for my
Part D and some other odd plan for my husband.
Then he changed my husband to UA Healthcare for Part D without telling us. I had a problem with Medicare. My husband did not but instead of doing my husband’s Supplement & Part D, Terry waited until I was cleared for Medicare. Right before the deadline, he had to go to his father’s, who suffered a stroke. He did not tell us so our calls to his office went unanswered. In frustration, I called one evening. The answering service did not say he way away, just that she would take a message. So we were left hanging again. He finally returned, he said we needed proof of prior insurance coverage, which we got the same day: why was this not requested over a month earlier, when we first met?
Then he registered both of us for Part D under my husband’s SS number! I had to straighten that out myself on the phone.
Then we both got rejected for the supplement because a page of the application was missing, but no telling whose fault that was, he said it was Blue Cross’s. I was very antsy about Part B because I had to be covered. On Sep 28, Terry said he would have an answer on Monday. That is the last communication from him.
Terry Carruthers abandoned us at a crucial time. I made several fone calls and left several messages and sent several e-​mails, but he simply abandoned us, and left us to fend for ourselves.
I kept calling Blue Cross to check status, and one time I was told Terry had the info that we were approved — but Terry chose withold that information from us.
We had to go on vacation with the hope all was well.
BEWARE OF DOING BUSINESS WITH THIS COMPANY.
We were registered incorrectly for part D and the Supplement, and we were ignored and abandoned. That is an unethical way to do business.