Ron McCleave – State Farm Insurance Agent

I used state farm for about a year and the experience was very disappointing.
Soon after I had my car insured at state farm, I received a mail request my VIN. I called back as well as wrote an email to let one of Ron McCleave’s assistance know my VIN. After a month, I received another letter saying that as I wasn’t able to provide my VIN, my insurance was terminated. I called again. The assistance told me it was a mistake and they would continue my insurance. However, the insurance increased by 10 dollars a month. I am paying for their mistake!
A few months ago, I got another car. I called to get a quote for my new car. I told the assistance all necessary information. When I asked about the payment amount, the assistance simply said she doesn’t know. I couldn’t continue my business with them simply because they weren’t able to provide me a quote. So I decided to terminate my insurance. The termination process was also painful. I wrote an email to terminate my insurance. It took the assistance 2 days to get back to saying that she would need my signature. I signed and sent again. It took another 2 days to get reply that they would need the policy number to be included in the termination letter. I wrote again and no reply. I wrote and called to see if my insurance was terminated, still no reply.
Their office number is always busy. It took me on average 4 to 5 attempts to get through. State farm does not have a online tool for you to configure your new policy neither, while many of its competitors do. I wouldn’t recommend Ron McCleave and state farm.

I’ve been doing business with Ron McCleave’s State Farm office since 2006 when I took out a renter’s policy with them. My representative there has been Staci McGowan who has always done a fabulous job at finding the right policies that fit my needs as I grow and my material needs have expanded.
Currently I have my homeowners and my automobile insurance through Ron McCleave’s office and could not be happier. The rates are very affordable and they beat the competition on their premiums.
Up until recently I have never had to file a claim with them until a month ago when my basement flooded. I picked up the phone and gave Staci a call who was more than happy to set up my claim and handle getting a mitigation crew and construction crew over to my house in a quick manner. The claim process so far is going very smoothly unlike that of other insurance companies who drag out the claim process and take months to get back in touch with you.