Fast Trac Car Wash

My car was damaged in the wash tunnel. Management gave me the run around. Ownership refused to respond. My advice is to take your business elsewhere.

I always have a great car wash experience here. But today, I always had a great customer service experience. I accidentally locked my car keys in the car when I was vacuuming. Marty and another gentleman there let me use the phone to call roadside assistance, let me stay in the office to stay warm and kindly offered me something to eat. Very considerate. I will go back there in a heartbeat. No one likes to be sitting waiting for help, but these guys made that experience very enjoyable!

I love the location and have gone there over the past year that we moved here, but it doesn’t seem to clean as good recently.
Most importantly, I bought a new car and when I went through the wash in the last 30 days it put a long scratch down the left side of my car. I had Audi buff most of it out and it happened again last week. Unfortunately, they lost a customer permanaently and I hope this review helps others take caution as you enter at your own risk.

All I can say is I love this car wash and the people working are super nice the wash is amazing and the vacuums really suck. Get it suck. Lol.
my car is clean and shiny but mostly I get treated well every time
If Chick-​fil-​A had a carwash it would be called Fasttrac keep up the great work guys.

I came from a road trip with 5 girls. We stopped at a beach and had fun
When we came back the car was so dirty
I took it to the car wash
I got a basic package and it was good and then vacuumed the car free of cost. Vacuums are very strong and really got all the mess out
One comment bring your towel to dry your car or the management can make them available
Now I know where to go for a good car vacuum

I like this place! Car washes where I come from give you a do it yourself wash at this price and you can add more for tire shine, more for vacuuming and more, and for a place to wipe down after… oh yeah you can’t do that there! But here you get ALL of that and more for free!!!
I had never heard of free vacuuming nor an area to wipe your vehicle down afterward but Fast Trac gives you that without the «add more coins for more time» do-​it-​yourself hook.
They even give you a machine to put your floor mats in, which beats and vacuums them FOR FREEEEE!!!
They only reason that this is not a 5 star rating is because some people have figured out how to beat the system… maybe a system should be in place so that people that are not paying are ruining it for the folks that are paying for this service.

I really like this carwash and I’ve gone here over 20 times. It’s fast and inexpensive.
You choose which level of car wash you want. I get a great car wash for only $ 15 — but you can pick a less expensive one. They have free vacuums and mat cleaners as well.
I like the different color lights they have as you go thru the wash !

DO NOT PATRONIZE THIS FACILITY! Upon visiting this car wash in July of 2015, my front bumper was pulled off of my vehicle by the car wash system. The owner agreed that this was caused by there machine but told me that they were not liable because I entered the car wash at my own risk. The damage amounted to over $ 500 and the owner is refusing to pay. My car is a 2012 Ford Escape with no previous damage. Extremely unacceptable!

Good job. My car looks detailed upon leaving.

This place is really great; The prices are competitive and the carwash machine itself looks state of the art. I was very impressed with the suctiom power of the free vacuums; Some other places it seems like they don’t have any cleaning power. Over all, really great experience! the only thing I didn’t like was the arrangement of the vacuums. It seems like they didn’t plan out the placement very well. I’d recommend this location. 4.5 out of 5

Best deal in Smyrna if you get your car washed often. It’s 35 bucks a month for unlimited washes, also free vacuuming. Good service and state of the art equipment.

This place gets the job done… there is nothing exceptional that stands out about it. Where you pull in at is the same area where the vacuums are, so this area can get pretty congested with people pulling in for car washes and people pulling out the vacuum area or even trying to pull into the vacuum area. The vacuums are also somewhat confusing, for a minute I thought I had to pay extra to use it. But you don’t, you just have to pull pretty hard to get it out the socket.
If I just need a quick wash I would return… that’s what these types of car washes are best for :).

I cannot say enough about this place. I was greeted and helped through any possible deals to save me $$$. What stood out most was a serviceman named Diangelo went above any expectations I had and treated the customer (myself) in the most non salesman manner, but to actually help me for what I needed. Hats off

Super fast quality car wash that doesn’t damage your finish (unlike the laser washes which can peel your paint). I also like that I don’t have to get out of my car and let someone else drive as my car has a very quiet motor… several times, the kid at the car wash gets in and tries to restart the engine which I’m sure has done some damage. Anywho, I highly recommend this place!!!

There are not many car washes near us, so when we found this one we hoped it would be great, and it was! We take my Scion XB and my husbands Jeep Liberty often. The last time I went through the track broke with my car inside! It was quite scary being stuck in a car wash for roughly 10 minutes, I had to put it in drive and get out. They not only gave me a free top of the line car wash to make up for it but a gift card for ANOTHER car wash later. Nice to know even when bad things happen in a company that is beyond their control, they go out of their way to make up for it. We will be returning!

So, after posting my original review, I received a call from the aforementioned Kyle, who turns out to be the manager. He tells me that they ordered the replacement part, and it was ready for pickup. Why I had to post a bad review on Unilocal to get a phone call about it is beyond me. So I managed to get back over there a couple of weeks after he called, and the guy who was there REFUSED to help me. Said I had to wait for Kyle, who would be there around 2. I didn’t have time to wait, so I came back a week later and was given the part. I still had to go to the dealership to get the wiper blade, but at least they got me the part.

I am usually not a fan of car wash places that have those spin brushes and I’m still not… BUT this place is very nice and in my direct vicinity, conveniently located at South Cobb and Highlands Pkwy just before I285.
I had noted this wash many times as I pass by daily practically. I did a quick impromtu dash in the morning of my birthday, as my ride was filthy dirty from a previous road trip. (everything, including my whip must be on BLINGGG on this my personal holiday… LOL). I had no idea how the setup worked so I went straight for the vacuums (which are always on and free:-). There were two guys working the site and they were actively moving about, answering questions and assisting.
After vacuuming the interior, I stepped over to the automated drive to view the works and packages offered. They do have a range of options, so I chose the $ 8 wash that included wheel cleansing. You simply drive up, touch the screen and follow the prompts. You are then directed to line your wheel with the auto-​feed and off you go thru. Again I prefer touchless but this Fast Trac did a fine job and my car looked wonderul.

Ruined my paint — stay away!
I tried this car wash for the first time today, and purchased their expensive $ 15 deluxe wash. During the wash, I thought the brushes were hitting my car pretty hard, and when it was finished, I was horrified to see how badly they ruined my paint. There are now scratches all over my car. It’s going to cost a fortune to fix it — I am fuming.
As if that weren’t enough, the quality of the wash was horrible. The wheels came out filthy (the deluxe wash was supposed to include their super duper wheel cleaner), and the tire wet must have been sprayed all over the car, because after driving the ½ mile back to my office, the fenders were completely coated in dirt (tire wet is very sticky, so if you get it anywhere other than the tires, it attracts dirt like a cat hair on a black sweater).
Overpriced, horrible quality, and ruined my paint. Stay away from this establishment.
Update on 1÷15÷13: Received an odd «compliment» on Unilocal accusing my review of being bogus because I did not contact the manager (which makes me think it was the manager who sent the message, because how else would they know I had not?). So, in response — I did try to find someone on site, but I could not find the staff person to assist me. The company does not have a website or any way for me to leave feedback for the manager. The person’s comment did not address any of the relevant complaints I mentioned in my review.
If you believe my comments about the scratches are nefarious, here is a more detailed explanation: the brushes are so strong, they pull on the car’s attachments, resulting in stress and scratches on the paint (the brushes themselves are not scratching the paint). In my case, I have a front license plate holder attached to my bumper — the brushes pulled on it so hard that it stressed and cracked the paint.
The other reviews on this site mention of how intensely strong the brushes are here. Perhaps the other reviewers just didn’t notice the cracks in their paint, or maybe they survived unscathed. If you’re willing to risk this, then go ahead and visit this establishment. However, I’ve found plenty of other places that charge less and do a better job — I won’t be going back.

This is a self-​service car wash. Meaning you vacuum your own filthy vehicle with the FREE industrial vacuums provided. You then pull up to the touch screen to choose your level of car wash — which ranges from «basic wash» to «I didn’t think I could spend that much at a drive through car wash». Then you drive onto the track and slap the olé swagger wagon in neutral. You are warned to stay off your cell phones while in the aqua tunnel. Apparently they are sporting some sort of modified Boeing avionics to apply the tire sheen… you know how I love commercial aviation. Overall clean and well run.

I went here for the first time last weekend, to get the sand/​salt/​dirt off my car from the recent ice storm. Cars were lined up into the street to get into the place, which I took as a good sign. The attendants were directing traffic to guide people into the drive-​thru lanes, taping down rear windshield wipers, lowering atennae, etc. to prep the cars for the wash.
The automated system was easy to use (with a credit card) and has «parking lot gate arms» to control which car from the two lanes is next into the wash tunnel (so you get the options which you paid). Another attendant helps drivers get their wheel into the track and gives the standard «put in neutral, don’t steer, don’t brake» advice.
The trip through the tunnel is pretty standard, and you get whatever wash, wheel polish, etc. options you’ve chosen, followed by a really cool «jet dry» so when you pull out, you’re basically clean and dry.
I chose a mid-​tier option ($ 10) that included a tire-​shine. When I got out of the wash tunnel and checked my car it looked pretty darn good for a $ 10 wash. I took a rag and wiped up some run off water and was good to go. Since it was so crowded, I didn’t try to vacuum the interior on that trip, but I love having the free vacuums available.
I’m very happy with the value for the price. I will use this for my in-​between-​hand-​wax cleanups from now on.