Appliance Smart

do not buy any appliance from these folks if you need a warranty. i bought a washer in february of 2014. it has needed 4 repairs already. their warranty is crap. the company that services the warranty will not replace your appliance unless it has had the same issues 4 times. long story short, i have been without a washing machine for 1 whole month with 6 month old twins. i can’t even cloth diaper my babies right now. i have spent well over $ 100 in diapers. appliance smart doesn’t care and says it is the warranty company’s fault. the warranty company doesn’t care! do yourself a favor and buy from somewhere like sears!!!

I have used this place and the other two locations for the past 8 years in dealing with my Real Estate Rentals and Leases that I own. Have bought more than 14 Fridges, 12 Stove/​Ovens and so on from this place, had two that went bad; but really that is the odds out of 37 and manufacturer defects. The process for me has been enjoyable and I love the scratch and dents they offer save more than 60% off of the horrible proctors such as HH Idiots. Every person I know at GA REIA uses them as well and that is where they constantly earn most of their work. Keep that in mind and if it did a slight bit of bad then the word would spread fast, instead this place keeps on going far outpacing the ups and downs of others.

Worst Experience Ever! Let’s just say, I am in disbelief and this entire situation is just ridiculous at this point.
We purchased a washer and dryer at this location 10/​26/​2013 and our delivery was scheduled 6days later. The delivery guys arrived, brought up the washer and said, «hmm you guys need a stacking kit»! We said «yes, we purchased one!» They confirmed everything on the paperwork but someone at the warehouse never included the stacking kit with the delivery. They apologized and called the delivery manager. The washer was left and dryer was never brought in. Then the delivery crew suggested since we have to re schedule your delivery anyways, we will submit a side vent with the stacking kit at no charge since it will fit nicer. We agreed and were told that we would hear from the General Manager. Well, that never happened. We did not hear anything from anyone. I left multiple messages, emails and nobody called us once. Long story short, Four attempted deliveries were made where we took off work for each one if them, first time, they forgot stacking kit, second time,…no unit at all yet delivery crew met us in front of bldg, third time, no side vent, fourth time, vent on wrong side.
DEC 21^st delivery, wrong cable (no 6ft cable included)!!! Then, four dents made by delivery crew on washer and dryer plus they damaged our wall!
It’s been almost two months, no phone call from manager, no discount offered, nothing! We are outraged! We called the sales person and she stated, «we’ll why don’t u guys buy a 6ft cable at Home Depot and install it yourself» with such an attitude! And Mrs Deborah Fraser would not even listen but cut us off every time when talking to her on the phone.
This appliance smart needs new management desperately and some good customer service training!
I HIGHLY RECOMMEND, MAKE A PURCHASE ELSEWHERE, these guys will screw you over!

This had to of been THE best experience at a store ever! We were greeted immediately when we walked in the door and were asked if there was anything in-​particular that we were looking for. Dave Griffin was SO knowledgeable, nice, not pushy at all, funny, great sense of humor, looked for the perfect product for us, and helped us on the price.
He went way beyond customer service. This place has TONS of great items for great prices. We will most definitely be back to furnish our new home with these guys!