STAT Health Immediate Medical Care

Was having a bad asthma day and my two primary doctors were too busy to see me. I arrived at STAT 1 minute before closing. Staff was friendly and caring. I had an asthma attack in the office and was treated with excellent care. Three staff members assisted me, provided needed treatment immediately and continually checked on me until I was better. Very impressed and very appreciative. Thank you! :)

Staff was friendly and helpful. Came in for a TB test and paid out of pocket. I called around to other places and Stat had the best price. A quick drive from my house, I was in and out both days I went there and everyone from the front desk, billing, the Dr. etc were all friendly.

Maybe it’s unfair to give just two stars for good service, but when I’m charged $ 275 for a 15 minute doctors visit I can’t help myself. The doctor and staff were polite and helpful, they even made a follow-​up phone call, but the bottom line is I’m stuck with $ 150 of the share of the bill after insurance. No procedures were performed. This was for a cold… next time I’ll just stick it out I suppose…

I have visited this location at least (4) times. The office is clean comfortable and the staff is extremely professional. My autistic daughter is very frightened of doctors; but Dr. George Reimann put her at ease during the exam. We have never had to wait more then 20min without an appointment. I don’t get that kind of service at my family doctor. I have recommended this office to family and friends.

So I came to the smithtown office because I had a severe sore throat with white patches all over my tonsils. Automatically I thought, I have strep. My primary care doctor didn’t have any openings so I was recommended to go to a stat health. The staff was friendly and the doctor saw me pretty quickly. They did a rapid strep test and it came back negative. So they did a throat culture and sent me home. 4 days later I get a call saying everything came back normal. I was shocked because I still have white patches on my tonsils with severe pain. I go on the patient portal to look up the lab work myself and it says positive for beta hemolytic streptococcus. It’s one thing that they don’t think I need antibiotics but don’t lie about my results! I called back and the doctor says she’s sending over antibiotics to my pharmacy. I will never be going here again.

It’s almost as if there is a brick wall between the front desk (young staff) and the professionals. The young ladies were kind and attentative. Unfortunately the PA and the doctor were not. The nurse told me «antibiotics take time to work you know» with a poor attitude. The doctor was in the room 60 seconds and I had to pull him back in to ask him a question. In a pinch, suck the attitudes up, get the meds and be on your way!

I have been here on several occasions. The first was back in October. I brought my 7 year old daughter in, who by the way is afraid of doctors. The med tech was great with her and I did let her know that my daughter was a little afraid to be there. The doctor had a great sense of humor and made her feel at ease and the appointment was thorough and have a very positive experience.
I recently took my son there right after Christmas. Knowing that it is flu season, I anticipated a wait, it’s normal. We waited over 2 hours to be seen, but with about 20 people ahead, it’s expected. We had a lovely nurse, Maureen, who was really great, definitely an asset to that practice and the Dr. I felt was caring and thorough with my son.
After a few days on the medicine, he ended up having the same symptoms, just worse. I called in to the office to speak to the nurse or doctor to see if another med can be called in. The receptionist, who I had met on his visit, was actually pretty rude, and insisted that there was no one there who could help me. Really? She said there are about 20 people waiting here and no one can talk to you, you have to bring him back in. Which, I also paid out of pocket, so really to wait another 2 plus hours, bring my 3 kids with me and pay another $ 110. I get it can be hectic, I totally get it, I worked in health care, hands on for nearly 15 years, I know what busy is. But I also understand the value of patient care. She was not the greatest reflection of the doctors, nurses and other staff who work there. After she left me on hold for over 15 min, I called in on my other phone and got a very nice man who answered and did not just push me aside — right after that, Dr. Smith got on the phone. He was so nice and so helpful, and took the time to speak to me, which I really appreciated. He understood that my son needed a different medication and quickly called it in. By the next day, my son was up and running all over the place and was feeling so much better!

If I was allowed to give negative stars, I would give as many as possible. The only reason this place deserves one star is for the front office staff, which were very pleasant. They cared a WHOLE lot more than the Dr. I was given to see. Michael Franklin was beyond rude and showed absolutely no concern. When he walked in I was greeted with a «what’s wrong with you?» (Hello, nice to meet you as well.) When I explained that I believed I had the flu, I was sternly told «No you don’t have the flu. No one gets the flu during the summer!» Thanks, I really felt like being scolded. My apologies Dr Franklin, but I’m pretty sure that’s why I am paying you, because I didn’t go to medical school to be able to diagnose myself. The rest of the 3 minutes I spent with him were much of the same, him being very rude, not explaining anything. Luckily I walked out with a prescription (that wasn’t explained to me) and a nasal spray (even though my nose isn’t congested.) When looking up info on the medicine, not one place did it say it was used for what I have. It is actually not supposed to be used for it as it lowers your immune system and if I have an infection, that I wasn’t tested for, it can spread. So over $ 100, hours of my time and a whole lot of patience later– I’m left with medicine I can’t use. If you’re bitter with your job, quit. No one needs to be made feel worse because you’re having a bad day. We come to you because we can’t help ourselves.

Dr. Franklin and and a Female Doctor whose name I forgot, the other Doctor had a Greek last name and lots of experience going to Stat Health was like having a Concierge home Visit for 30 which was my deductible. FYI concierge Home visits cost 500+ to visit before any treatment or diagnosis. I Did visit once and had a younger Doctor that spoke down to me. Good news he works in another office, Yes. 411 if you go on a weekend the earlier you arrive like before opening decreases wait time. Though a weight for the Great Staff is worth it. Front Desk very kind, they even say feel better after visit. Huge Waiting Room. ;
What I like about Stat Heath is doctors level of experience. Dr Franklin reminded me of Dr. Welby, except Dr. Franklin was head of Emergency room at Huge City Hospital. Some doctors retire and play Golf but the best Doctors stay in the game are the the Superstars that work at Stat Health.

Great experience. The staff is very friendly and make the process easy. We had the pleasure of meeting Dr. Coppola who was awesome. Happy to help and easy to talk to. Sure beats a trip to the ER and is a fraction of the cost.

Great place to go when you’re not feeling well, need a quick x-​ray or to find out what’s been ailing you. I have visited this place twice now (luckily not more) to get a quick diagnosis. Each time I was seen quickly, received the appropriate diagnosis, and sent on my way. They take most major medical insurances so the co-​pay and out of pocket expenses should be minimal.