Evans Tire & Automotive Center

I had a water line blow out, and AAA recommended Evans. They got the part and had me back on the road in less than two hours. Super nice, super professional. If you’re stuck on 95 anywhere close, they’re the place to go!

I was traveling from NY to SC and had mechanical issues. They were recommended by AAA. Knowledgeable staff and friendly service. I would make them my go to shop if I lived locally.

Unexpectedly had to have my car checked due to pillowy smoke coming from under my hood. They suggested a pressure test to see if my radiator was cracked. Common sense should’ve told me that this was not a good idea… But after doing it I have a cracked radiator and of course my car isn’t drivable bc it’s leaking so bad (which I wonder why it’s leaking so much when at first the mechanic couldn’t tell where the crack was???). Then instead of letting me decide to have it fixed they roll out all the stops and say it’s already been taken apart and ready to be fixed for $ 700. All in all, I feel cheated and taken advantage of– I would not ever come back to this repair shop again. Very friendly staff but dishonest in actually wanting to help the customer, they’re more so interested in getting business even if that means pushing you to get it.

I live near Fort Bragg, NC and was traveling on i95N when my ancient Subaru Outback lost it’s ABS and the needles on my speedometer & odometer fell to 0 even though I at full speed. I immediately pulled over at the next exit, which happened to be Selma. I called USAA’s roadside assistance, who then sent a tow truck and coordinated with Evans Tire & Automotive. It was luck of the draw that my car was sent to Evans since I have never even been to Selma/​Smithfield, let alone know which shop to use! Thankfully I wasn’t stranded in Selma, but I faced the dilemma of how to get my Subaru back to Ft. Bragg since I’m on my own. Doug was constantly in contact with me to let me know what needed to be fixed and was 100% honest and upfront about everything. I felt very comfortable that I was NOT being taken to the cleaners on repair costs, which could have easily happened since they knew I broke down on i95 and was not from the area.
The thing that blew me away about this company was the above-​and-​beyond customer service. I called this morning to confirm the address of their shop (since I had never been there) and I told Doug that I was taking the train from Fayetteville, NC to the Selma-​Smithfield, NC Amtrak station and I was planning on just walking the 5 miles or so to Evans. He said, ‘absolutely not, we’ll come get you.’ I don’t know about other people, but never in the history of my life has an auto repair center cared this much about me and my car. He asked me what time the train would be there, and when I got off the train — there was an Evans limo! Crazy.
The husband & wife who run Evans, Doug, and all the people at Evans were beyond kind throughout the entire experience. When I got into my car I found a cute little box of Easter jelly beans! Honestly, it felt like I took my car to my mom’s house to get fixed. I would happily drive the 40 miles or so back to Evans just to have them do regular maintenance for my vehicles.
I could go on and on, but the main reason I wanted to put my experience out there is to let other people know that there are good people in the world who will do a quality job, charge a fair rate, and be ridiculously kind all at the same time. I would recommend Evans to anyone in the Smithfield area (and further!) to take your business to Evans.
To the owners, if you read this: THANK YOU, THANK YOU, THANK YOU. You have no idea how much stress you took off my shoulders.