Public Storage

The establishment is purely awful. My locker was robbed. My lock was cut off and replaced with another lock. For over 2 years I have been paying an extra 15 $ a month for insurance. There insurance company would not return any of my calls. I took a loss of over 7000.00. What upsets me the most there are absolutely no cameras at all. People in good faith store millions of dollars in property. They sell a useless insurance policy and there is absolutely to protection. This property should be closed down. My collection I spent a lifetime building is gone forever. Never ever use this company or this location.

The guy gave me a discount on a unit way in the back that I needed for some of my mother’s possessions when she passed away, and told me it was good for as long as I rented it. However, of course, he was just lying and after a few months they raised the rent on the unit by $ 25 and said it was a month to month contract and so they can do whatever they want. So buyer beware. They will raise it on you until you can’t afford it and have to again move elsewhere. I suggest using a different company with higher standards. This lying BS by everyone used to initially get your business is really bringing our whole country down to very low standards. Is this type of behavior just standard procedure now? Am I supposed to be able to afford an attorney to review every negotiated agreement I make because deceiving people is just «the way it is»?

Nothing ever gets fixed! The entry door on the south end has been broken since July and the south elevator has been broken for at least six months. It gets two stars for being pretty clean otherwise, but if things don’t get fixed I’m definitely moving my stuff out.

In the last two years the price at Skokie Public Storage has risen from $ 57 to $ 73 with service steadily getting worse. Security is practically non-​existent as the doors are always broken and proped open. It’s been like that for years. The door or keypad stays broken for months at a time, then it’s fixed for a week or two, then it’s broken again. Every other week I report it to the service desk, and every time they act as if its the first time they are hearing about it. The fact that this keeps happening tells you how good security is and how much they care (not at all for both.) The building also floods with every big rain — both from the floor and through the roof. So if you are storing anything you care about, make sure it is stored in a sealed plastic bin high off the floor. The first time my locker flooded, they refuse to admit it even happened. I showed them the foot high water marks on all my boxes and they said «maybe I brought the boxes in that way». The second time it happened, I took pictures of the water pooling in the hallways. They said that if my stuff is valuable, I should have insurance on it. They offer no guarantee that your stuff is in any way protected. (Read the fine print on the waiver you signed.) They won’t even reimburse you for the rental fee paid for the period when the storage space is unusable. Now you’ve been warned. I suggest paying a buck or two more and storing your stuff where it’s better protected.

Ever since this mysterious establishment opened I’ve done business with them. They used to be a 4 star location but now I’d have to take it down to them being a 3.
At one time their service was so bad and they chained up all of their carts (which there were NOT a lot of to begin with) and if I were reviewing it during that time (prior to last year) I would have gone so far as to throw the 2 star marker on there and give it a 2.5.
The prices have skyrocketed since they first opened and the service has plummeted. However, once in a while you’ll find an A-​Ok employee working at the front desk. They’ve got a big surveillance system set up, the lights are motion sensitive, and it smells like… storage? Something in between a warehouse, dust, and magic. Lets put it this way: If you were to blindfold me and stick me in a room with the smell of this Public Storage I would be able to tell you exactly where we were.
They have fire extinguishers all over (just in case) and one thing I don’t particularly like is that on top of your unit it isn’t fully closed, just caged. That’s nice if there’s a fire and all and the water units need to spray into the units to put it out, however. That’s also a con if you have things that aren’t well sealed in there, they can be destroyed. Also, dust falls all over your things as if you had a plaster like old ceiling and your upstairs neighbor was a 400 pound man who liked to jump rope once a week.
They provide locks and packing materials there, though I tend to believe in buying your own locks to lock up your things. They have small to really large units almost the size of a garage but it’d be a really tight squeeze to get your car in there. If you don’t pay your bill on time for the month they toss all of your stuff out into the hallway apparently.
Other than that, it’s a great place, key code entry and gated doors (not always in the best working order) PLENTY of parking room and sky high ceilings for easy truck access in and out.

Well… we just rented a unit here for a couple of days (we only needed it very temporarily). We took advantage of the «$ 1» special for the first month, but with all the admin fees and insurance, it came out to nearly $ 60, but that aside. The manager was unfriendly at best. Very nice that you can pull your vehicle into an indoor lot that is only accessible via key pad. The hours are very limited though, and they lock up the carts, so it is rather inconvenient.