Petco

This review is regarding Petco’s grooming salon. First, it is incredibly difficult to schedule an appointment. Their grooming salon hours are much shorter than the store hours and appointments cannot be booked when the grooming salon is closed (e.g. when I call at 7 or 8 and the salon is closed, I’m SOL). I’ve had my dog groomed here twice and they’ve both been fine. I’ve also had two scheduled appointments cancelled at the last minute, the day of the appointments! I recently walked in and scheduled an appointment to have my dog groomed. Today, the day of the appointment, I get a call around 10am, informing me that their groomer didn’t show up and they have to cancel my appointment. The said they had to cancel my 2pm appointment, (which was actually scheduled for 5pm). This is the second time this has happened and last time I received the call two hours before my appointment. They offered me a discount last time (like 10%) which was not worth it. I think it is completely unprofessional and the fact that this has happened to me twice is not okay. I schedule grooming appointments for my dog so I can go to other things (like a graduation this evening), which I will now have to either cancel if I cannot find someone to watch my dog. The grooming itself is fine, not great, sometimes the cuts can be uneven, but nothing terrible. I was going for the $ 20 promotion, but they’d have to offer a few free groomings for me to go back! I’m definitely going back to Petsmart, they have multiple groomers at once (so I don’t have to worry about canceling), have flexible hours, they’re open from 7am-​9pm and Leo did a great job the last time I went.

I am updating my review from «0» stars to 3.5 stars My issue was resolved shortly after I expressed my dissatisfaction on Petco’s Facebook page, I would say all in all within one week from my initial contact.
I posted on Petco’s Facebook page and messaged them and they contacted me immediately. I spoke with a Petco corporate higher up the following day who said that I could keep the damaged cage that I had and do what I wished with it — whether it be return it or donate it to a shelter — and she sent me a brand new cage at no charge. She would have sent me a UPS call tag to have the cage picked up so I didn’t have to do anything with it but she said that since the product was inexpensive the call tag would have just eaten the cost of the credit back to them. She also matched the current online price which was lower than my original order. She left me her contact information in case I needed to follow up if my replacement cage was also damaged.
All in all, eventually everything turned out better for me than in my original situation, but I just wish that corporate stores would empower their employees and give them higher wages so they are encouraged to help customers and provide excellent service. This isn’t just a Petco problem, but a problem with big box stores across the country. I just hate dealing with big box chain stores because even when they are approached with a reasonable and logical solution to a problem, they just shut you down and hope you swallow their answer, which forces you to persevere by going higher up the corporate chain and prolonging your frustration.
In case any of you were wondering, my new basset hound puppy is enjoying his new cage :)

This store has a couple nice employees (Brittany is one) but the store manager (Pam) is so appallingly rude and downright nasty that we fled and will NEVER return. I can’t imagine someone like that working with animals — terrifying.

This review has nothing to do with the store itself and the employees within the store. They are seriously great, especially Brittany who takes the time each time we go to speak with us and answer our questions. She’s so great. The one star review is for the grooming salon. We’ve been there 4 times and each time has been an unpleasant experience. We only went back in hopes of a change and because it’s so convenient to get to from our house. Well, the groomers continue to be curt and continue to make our experience horrible, so much that we are seriously taking our business elsewhere. They are never able to accommodate, even for services that they claim don’t require appointments. I spoke to the store manager, David, who was very understanding. Regardless of this, we will not be back.

DO NOT TAKE YOUR DOG HERE TO BE GROOMED THEY CUT MY DOG & DIDN’T TELL ME. My dog came back from a grooming with 2 large cuts on his rear he was groomed by Ashley & she didn’t even tell me she cut him! I took him home & over the course of 2 weeks these cuts turned to large scabs. My poor dog was so uncomfortable. I called the manager & he told me he knows the groomers are terrible but they can’t fill those jobs.
The groomers are rude and obviously not well trained. They should not be grooming dogs. Please take your dog elsewhere.

My review is mostly about the grooming services –
This is a smaller store with a very small grooming area, compared to other Petco’s I’ve visited. In fact, I walked right past the grooming area (which was at the very front of the store) without even noticing it! The sales staff was very friendly, though. In fact, a salesperson noticed me looking lost and directed to the correct area.
I was initially a bit worried because I felt the groomer was being rather aggressive with the pup she was shaving when I walked in. Nothing report-​worthy, she just didn’t seem very caring. I know this sounds silly, but I want to see groomers that seem to actually enjoy working with animals! Try comforting the little dog that is freaking out on your table, or acknowledging my pup when we walk in.
Since my dog always does well with grooming and is fine with strangers, I decided to go ahead with the bath and nail clipping I had planned.
I’m not a fussy dog owner, by any means, but I didn’t get the impression that the girl working there had a ton of experience with grooming, so I’m not sure I’d take my dog there for a haircut (or even for another nail trim… makes me nervous) in the future. Still, I don’t have any specific complaints about this particular wash or nail trim. For an easy and convenient bath, I would maybe return. In the meantime, I’ll be looking for other options.

We have used Petco grooming services to clip our dogs nails in the past? Today I brought my almost 14 year old greyhound in for a nail clipping. His rear legs are weak but we managed with difficulty to get this 70 pound dog into the car and into the store. The grooming manager was curt and would not clip his nails unless we had paperwork from the Vet confirming his recent rabies vaccination. He had a 2015 rabies tag and our testimony that he was vaccinated in May but they required that the vet be called to verify the current vaccination. The manager of the grooming area said that it would be easy if we had gotten the shot in Petco. The Vet’s office had closed, so we just took the poor creature back home. The store manager would not even come out to talk to us. What an inhumane way to treat our dog. I would never go back to Petco.

was here the first time to get dog supplies, the staff were friendly and helpful with information. Also has a variety of dog food to choose from.

Awful awful service and terrible manager. I never ever leave service comments, but after being here I must say that they are terrible in customer service.
I purchased a grooming kit from a different Petco, and they said that I could return it if I don’t like it. Before going to this Petco, I called beforehand to make sure it wouldn’t be an issue returning it to a different store. I also wanted to make sure I could receive cash for the refund since I didn’t have the same credit card I purchased it with (my wife used her card).
I arrived to the store and they weren’t even sure what to tell me. I tried returning it and the process started and then once I asked to receive cash for it, they said that they do not give cash back. This was 5 minutes after they told me over the phone that they do give back cash refunds. Ridiculous!
They urged me that if I wanted to get my money back and return the item, I should go to the original Petco to return it. I mentioned that I drove 15 minutes to their store just because they said it wouldn’t be an issue and she didn’t care at all. I also told the manager that I am a rewards member and I will never shop at Petco ever again and she laughed in my face. What a crappy experience!!!
Never go here, awful manager. Her name is Liz and she does not manage properly. Customer service should be doing anything they can to retain customers while all she did was push me away. Terrible.

What an utterly miserable place to visit. It’s difficult to move around, the aisles are cramped to the point you can’t get a cart past somebody, and none of the staff appear to have much interest in being there. Not that pet stores are usually «fun» places to go, but this one’s more of a chore than most, and decidedly not worth it.

I have to comment that I recently stopped in (12/​30/​2013) and found all of the employees to be working that day to be really polite. Like over the top– did you guys just get yelled at??-polite.
Exhibit A: I was trying to locate a specific type of wet food for my cat. The employee first was like «I am so sorry but I don’t think we carry it.»
Then he found it and was like «I am so sorry– we do carry it.»
«I am so sorry I found it right here and told you that we did not carry it.»
«I am so sorry».
I told him it was totally fine and he didn’t have to apologize at all!
«I am so sorry! Have a great day!»
Exhibit B: I was checking out at the counter and one of the associates was cleaning up the dog treat area.
«I am so sorry to keep you waiting».
Um…I waited like barely 30 seconds! That was not waiting.
The employees were really polite and I will definitely come back for my shopping needs.
I do want to note they have a great selection of natural dog products. I was feeding my dog Beneful prepared meals for the longest time (it looks like real food with real peas and rice inside) but discovered how crappy it really is (mostly by-​products and corn)…
So I switched it up and this Petco carries Blue Buffalo and all of the other «holistic» and «organic» types of dog food at comparable prices! I just want my dog to be healthy and if food plays a part of it? Then my best friend should get the best!
Minus one star because they have live animals and I don’t support mill breeders or the small animal trade.

I have never used their grooming services, so can’t speak to that, so this is review to say that I think the staff here is great, so friendly! I have yet to meet one unhelpful salesperson and I am here a lot (we have lots of pets.)
I am also impressed with how great the staff is to the cats up for adoption at the store. They really seem to care for and about them, and that is so nice to see. That alone makes me want to support this store. I will only shop at pet supply stores that help shelter animals and Petco certainly fulfills that requirement.

I came into this store for the first time yesterday and was expecting a normal Petco visit. I was hoping to get my cat a cat tree and also some food.
I was immediately greeted and asked if I needed help. I said yes that I was wanting to take a look at their cat trees. After some hesitation, the girl walked me over to the aisle where they were and said to let them know if I needed further help. I thanked her and started perusing. Next thing I hear some screaming from the front between a customer and the person I believe to be the manager. The customer was very irate but I couldn’t understand what happened.
I kept shopping when I realized the price of all cat trees were $ 30 more in store than online. Shipping is free but they have an odd disclaimer that they use a third party shipper that only delivers curbside and that you have to make arrangements to move the item from the curb. That’s fine I suppose but I live in an apartment so I don’t have a curb.
So I got some canned food for my cat instead and went to the front. I asked the cashier why there was such a big difference in price from online to in store for cat trees and she said it was because the online store doesn’t have to worry about paying employees like the stores do. Ummmm??? Products don’t pop up automatically online [I know this as I’m a Web Editor for a Publishing Company]. I then told her about the weird shipping issue. She said that was odd and then asked the apparent irritable manager. The manager just said nope never heard of that. Nope! The cashier told her I had just read it off their site and the manager kept saying nope that’s not right. So apparently I can’t read.
I just told the cashier that I would think about it and walked out.
Very odd experience. The manager seems like a total b**ch is my main complaint. When managers are like that, there will not be a good work morale and therefore not a good environment. I have no problem with the stock of their goods or even the prices. I read a review for the cat tree I wanted and apparently someone wrote in there the same issue of $ 30 more for cat trees in store. That seems to be Petco issue. But I didn’t like the environment. I’ll stick to going to the Petco or PetSmart near my work in Vernon Hills. Much nicer and not b**chy!

i previously reviewed this place poorly as my previous visits they had this very rude Rusky lady who just didnt give a rat’s ass. This got rid of her I think and seems like new management took over as every time I walk in here now, i am approached by staff inquiring if I need assistance. Very friendly and helpful! Yay, they listened finally!!!

Customer services rocks at this location.
I was running late for a «21 year old puppy party» (my friends dog was turning 3, what better reason to hang out) and I go into this store to get some items.
I found some treats and I wanted a gift card so I go to the register and the cashier asks me if I wanted a more festive card. I said yeah, so she was running around with me looking for a nicer card. We found one, she rung me up and sent me on my way. Both ladies at the registers were super nice and helpful. Their names are eluding me but they worked the Saturday night shift on the 9^th and were super!

OK, so this is from a couple years ago, but this still bothers me to this day, so I am finally posting it. I have a VERY bad grooming experience in Feb. of 07 and I wrote a complaint to the store. They did not get back to me until JULY and when they did, they told me to call them!!! 5 Months to get back to a customer regarding a complaint??? I have never and will never go back there and I want everyone to know what a TERRIBLE place this is. See below!
Your PETCO Inquiry # 69 3560Tuesday, July 3, 2007 7:25 PM
From: «
»
Dear Lisa,
Thank you for contacting PETCO Customer Relations.
I would like to take this time to apologize that we have not been able to reply to your email within a timely manner. We have been backlogged and are trying our best to respond to all of our customers.
If you still need assistance regarding your inquiry, please be kind enough to contact PETCO Customer Relations at 888−824−7257 Monday through Friday from 5am to 10pm PST, and Saturday and Sunday from 6am to 9pm PST. A PETCO Customer Relations Coordinator will be more than happy to assist you immediately.
Thank you again for contacting PETCO Customer Relations. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. Again, please accept our apologies for the late reply. We thank you for being a PETCO customer and look forward to working with you again in the future.
*Please do not respond to this email message. If assistance is needed, please call 888−824−7257.*
Sincerely,
Becky M.
Customer Relations Coordinator
At PETCO, Animals Always Come First… Our People Make it Happen!
— — — — — — — — — — — -Original Message — — — — — — — — — — — –
— – Original Message — –
From:
[mailto:AstuteCRHelp@petco.com]
Posted At: Monday, February 19, 2007 12:02 PM
Posted To: Inbox
Conversation:
Subject:
Subject: A StoreConcern
Message: This is the third time I took my dog to Petco for grooming. Yesterday was the first time at your facility in Skokie, IL across from Old Orchard And I am completly disgusted with this experience.
1. My dog’s anal area was bright red and he is unable to sit down now. He seems like he is in pain.
2. it looks like part of the underside of his tail was cut, which looks terrible, and none of his hair on his behind was cut (except around his anal area)
3. his toenails were not clipped
4. When we got into the car, there was a ton of hair flying around, which makes me think he was not brushed. This has never happened when I picked him up from a groomer before.
5. as mentioned earlier, this is the third time i had taken him to Petco and the Third different price I have paid. Where is the consistancy?
Then to top things off, there were about 10 people in line and 1 cashier that was very talkative with the customers considering there was a lot of people waiting… What a terrible experience…

Petco is Horrible. Pet smart is a little better but Petco has nothing, is run horribly and is dirty and thats almost everyone i have been in.

My nightmare with Petco began due to an online purchase. I had purchased a crate online because it was $ 60 cheaper on their site against their in store price and they had also offered free shipping. I stupidly bought their brand because it had glowing reviews. I have 2 70lb+ Dobermans. They are crate trained. I already had 2 crates, but I lost the part to one of them… the other was so huge (about 6′ x 4′) that both dogs could fit into it comfortably, stand and turn. I decided to purchase another crate so that they could each have their own. I purchased the largest size available. What a joke this crate was. It’s flimsy, and cheap. We used it once. For 4 hours on Christmas. We returned home to find one dog in it’s crate and the other one loose. The crate had fallen in on itself like a parallelogram, and the cheap plastic tray was shredded beyond recognition. I am fortunate and shocked that my dog survived. I was really really ticked.
I returned the crate at this location because it was near some other errands that I was taking care of. The return process was a complete pain in the butt. I had all of the information handy, the receipt and return process printed from the website as well as the name of the cs person that I spoke to online. It should have been easy. I have also found the quality, selection and prices here not as good as Petsmart. Other than dog food, I have no use for the store credit.
I have since spent 5 hours tearing apart my house to find the parts to my other crate. Thank God!

I am very disappointed with this Petco. I’ve gone to this store a few times and every time I go there, the workers are so rude, their customer service stinks and they treat you like you’re a dumb. I will not be going back there.

I’ve finally figured out the difference between Petco and Petsmart. Petsmart has a MUCH better selection, better customer service and most importantly, awesome grooming salons.
This particular Petco tends to have an okay selection, though maybe smaller than other locations. In addition, I found the grooming service to be rather inadequate:
First of all, the girl working was very unfriendly and it seemed as if I was inconveniencing her with my business (I saw no other dogs in the salon, and I had made an appointment!) The grooming itself was poor quality– I could not tell that my puppy had been washed or dried/​brushed. She had tangles and curls that absolutely would NOT survive a thorough grooming.
I did not feel comfortable with the groomer, both her attitude and her service. Although this location is convenient for me the lack of selection and the poor grooming quality means that I will not be returning.