Old Navy

Arrived to this location right when the store opened. The store is a complete mess. Clothes and shoes were all over the place. Racks were a mess. It doesn’t look like a manager exists at this store. Went to buy a pair of pants for my son… a sign clearly read, «Boy Tops and Pants $ 4». We went to pay and they rang up a different price. I mentioned the sign and she says, «No. They’re not on sale. Show me.» Since it’s apparently my job to show her, I walked her back to the kids section. She sees the sign that is clearly above some polo shirts and the pants I was trying to buy, and says, «no.» Ok… no other pants are in sight. Didn’t end up buying the pants. Store is a mess, people are rude. Terrible experience.

Over the past couple of years, they have started making better clothes and also finding ways to keep their cost low. I usually get my daily wear such as t-​shirts and shorts from here. This store is always stocked and organized which makes shopping a breeze. I’ve always been part of a long line when it was time to pay, but they do move at a decent pace. They do have deep sales which helps with stocking up. They do have their clearance section as well where, if you have the patience, you can find great deals. As for kids clothes, I’ve often gotten clothes for my nieces from here. Cute designs at a great price!
As for parking, there’s a lot of that at this location. I just hope they don’t move and become part of the mall!

I buy my two year old clothes here. Always easy to find, with a helpful staff. I would have given at least four stars. But last time I was in the store at the registers the cashier (I think her name was maral) kept making comments about how my son doesn’t look like me and asked me two or three times if he was mine. It was extremely uncomfortable. She wouldn’t stop talking about how he looked nothing like me (he is half Filipino, her exact words were «but he’s Asian?»). It was really weird and off putting. I’ll be going to lincolnwood from now on, where I don’t feel like I have to explain genetics to the staff.

OK, so I’m a huge Old Navy enthusiast. I’m am incredibly particular about ‘basics’ and their black Tami undershirts and jeans are a staple of my wardrobe.
However, despite my love of their products, this store leaves much to be desired.
Firstly, the place is a huge mess. I’ve attached a picture for reference. No one wants to by a shirt dirty off the floor. And by no one, I mean not me.
Second, They don’t have enough merchandise, even some items on mannequins aren’t there! None of the items I wanted were in-​store in my size.
Third. the clearance racks aren’t even sorted by size? That’s pretty much Retail 101.
Lastly, they are understaffed and untrained. The only people who seem to know anything are the managers.
SAVING GRACE was a manager named Santos (well, I think that was his name…) He was the only person to greet me, the only person who could properly process my refund AND knew where all merchandise was in the store. So for him alone I gave this location a second star. As a manager, this team would clearly be lost without him.

I haven’t been to ON in years but saw an awesome deal online and purchased a bunch of cheap athletic wear. Old Navy shares its company with Gap, Banana Republic and Athleta (which makes athletic clothes) so for the price and money I saved I was super happy.
The layout of the store changed! The cashier is now in the middle of the store (instead of the front) which gives it less of a fast fashion feel but more of an actual retail clothing store feel.
The clothes are of decent but cheap quality. It’s fast fashion that is produced by third world countries overseas in sweatshops. (I recommend the documentary The True Cost) which explores this industry.
Although I primarily shop at actual athletic retailers for athletic wear that is more costly (and produced in «better» environments), it’s hard to always justify paying $ 100 for a pair of compression or yoga leggings when you can get it for super cheap $ 25 at Old Navy. Especially when said leggings will wear out in a few months anyways from daily wear. The Old Navy athletic clothes that I have purchased are pretty affordable and a good value for the low prices.
Service is okay but super slow. The sales associates are nice enough but this is fast fashion and they’re not paid on commission or anything.
3 stars for affordable, fast fashion although I can’t speak for the non-​athletic clothing.

I think it’s ridiculous that since my son received jeans as a gift with no receipt I can’t exchange them in the store. It’s an in inconvenience to your customer and by the time I get the gift card by mail I’ll probably end up having to pay more! Not cool at all.
Btw…their new policy is that if you don’t have a receipt they can only do a return and mail you a store credit certificate. Crazy!!!

This is my go to Old Navy. I can always find inexpensive casual clothes (tops, jeans, shorts, skirts, and my daughter’s beloved leggings!) here for my whole family. The clearance racks are fabulous! And this location has a much bigger and better selection than the store in Lincoln Town Center.
There’s usually a survey with the receipt where you complete it and get a coupon for an additional 10% off… and it never expires!
Love the summer flip flop sale!

I always feel guilty shopping here. Everything is so inexpensive that I personally think about where things were made, who made them, did they get paid enough, etc. That’s why I try to mix things up… middle of the road ($$) clothes from other shops mixed in with with discounted ($) basics from stores like Old Navy.
Shopping for twins really throws me for a loop financially, and it gets tricky finding the same sizes every single time. But, there is this one line of clothes that never seems to disappoint. Reminds me of Champion brand. I have no idea what it’s called, but the threads are a bit nicer, quality seems better, and the best part of coming here the other day was the FLASH SALE! We were at The Children’s Place (having little luck in the size department), and my hubby logged into his email and there was a flash sale notice that had just popped up on his phone. We headed over, picked up four pairs of pants, saved 40% and received a $ 10 off coupon for the next time around.
One thing I noticed in the checkout line were these adorable fun gift items. They might be the same distributor that sells to World Market in their toy section, but fun toys like mini bowling sets and Mad Libs and kids books. They also carry refrigerated drinks (including Honest Juice) for thirsty kiddos while you shop. Don’t forget to notice the super adorable canvas totes hanging along the divider wall. I wanted to buy one of each!
Yeah, it’s Old Navy and it’s a chain, but that’s where my life has been taking me lately in the fall shopping spree for my kiddos.
Happy shopping!

WOW– absolute rudest staff at ANY store I’ve ever encountered. I of course cannot comment on the entire staff but 3 different employees that I encountered had the worst attitudes I’ve ever experienced. EVER.
Upon walking into the store, the sales associate who must have had a really hot date or something to that effect informed me that the store was about to close. When I verified that they closed at 9, she said, «YEAH– it’s almost 9» with the most disgusted tone. I take responsibility for coming in 14 minutes before close on a Friday night. I get it, you girls have plans and are anxious to go get crazy, but I can’t imagine that my purchase of 3 baby items and a tank top that took me all of 4 minutes to pick out is REALLY going to put a huge dent in your primping time.
This is the first time I’ve ever posted a review on Unilocal.I never expected to post a 1 star review, let alone any review for an Old Navy, but the service I just experienced was THAT bad that I felt the need to post this in hopes that the this might be seen by whoever is in charge of hiring.

This visit was GREAT! Last year and the year before I tried to get some professional clothes but the items were very limited for work clothing.
Last week they happened to have a sale and great button down shirts I can wear to the office.

Went there today and needed to find a staff person to ask a quick question. There was literally not one staff person on the floor in the entire store. I assume they were all in the back performing some type of eyes wide shut scenario. Walked out. Boo.

Worst manager EVER!!! I started buying back to school clothes for my 17 year old daughter-​as of last month (first visit ever), I’d bought hundreds of dollars worth of clothing. I came back to return ONE belt – as I brought out SEVERAL reciepts to try & return it for my daughter, I could’nt find that particular charge, so the manager JULIANNE was called for a store credit. She said that the tag had been cut off the belt, and although it was in perfect condition, and had several more in the store to verify that it was indeed their belt, she said she would not take it back. She said it was «used». I told her that there was no tag on it when purchased – I even went so far as to show her other belts in the store with no tags. Oh – she was willing to SELL me a belt with no tag, but wouldn’t allow me to exchange for a belt with no tag!” I then asked her what it would cost to purchase the «new & improved» belt from the store – even if there were no store credit for me. She said she’d have to find another one to verify the price. THERE WERE NONE. It was one of a kind, so she «guessed» a price. ($ 10 higher than all the other belts on the rack!!) So I walked out without purchasing ANY of the 14 items of clothing I had hoped to purchase –simply because she was so rude, unproffesional, and a BAD business woman. She (and old navy) have lost a great potential customer (s) over A BELT_​_​too bad, I have 3 more daughters that wont be back to shop there either!!!

I never paid any mind to Old Navy, but I really found a ton of stuff today. At this store, you have Forever 21– or H&M-level prices without the absurd sensory overload… and none of the snaking lines and merchandise strewn every which way. Oh, and here, the fitting room doors actually lock. Fancy that!
The prices here are insanely good and the people who work here are overall very nice. I’d recommend trying this location out!

This store is NOT handicapped accessible, which is surprising, given that it seems to be fairly new construction. The doors may technically be wide enough for a wheelchair, but anyone who is in a wheelchair and who is alone will not be able to enter. The doors are not automatic, and are really, really HEAVY. Such a disappointment from a national chain. I’m a mom who needs to spend $$$ on clothes for my family, but since I can’t get in here, I go a few doors down to Marshall’s, which is happy to accommodate my chair so that they can get my money.

I wasn’t as impressed as I thought I would be with Old Navy. The selection wasn’t nearly as impressive as I thought it would be and they seemed to be out of a lot of stuff.

Old Navy, Old Navy… you keep my back warm and clothed. I love your deals and it’s never really busy. They’ve got a lot going on here. I once paid $ 20 for a mystery bag filled with clothes in my size and I was surprised to find lots of cool things. Everyone’s been pretty nice here too, except you never really find anyone on the floors, just the registers. Hmph.

I like coming to this store. I always seem to find something, recently a scarf for under $ 10! I realize that this is not upscale, but for someone on a budget, I seem to find decent casual clothes for everyday use.
People are helpful and nice. I’ll be back.

The most horrid men’s selection of clothes. Otherwise, if your shopping for your wife or kids, it’s a must check out location. Huge store space and it’s filled with so much and a ton of clearance for the above mentioned. Thankfully I’ve never encountered crazy shoppers here, but that’s due to only shopping during off peak hours and dates. Ha.
There’s only one bad visit I’ve had here and that was with a gift card. The employee was a useless waste of time. We had no idea how much was on the card and the associate offered nil assistance with getting to that value. I guess Old Navy does not have an easy way to check the value, so it must be used towards the purchase of something to find out. I inquired as to whether he could charge us for something on the counter, unfortunately it was magenta colored nail polish, and then void it out, just to get the value. Fucking numb-​nuts. He asked if we could go and finish our shopping and then tell us. Still, how do you know how much to spend? Ignoramus. I remember your name doctor, you are lucky I’m not writing to management.
I buy so much less from Old Navy these days to care. Did I tell you their Men’s area is awful. You can count the number of styles of clothes on one hand. Bah! No customer greet or exit greet or even a thank you for visiting. Have kids gotten lazier or does management not care much for that?

Decent store that carries a lot of reliable clothes for reasonable prices. I personally prefer the GAP as I find the clothes last a bit longer.
The selection here is wide and the staff do their job.

My sister gave me a gift card to Old Navy one year ago. I still havent used it. With H&M and Forever 21 being in the same price range as this place but with WAY more fashionable merchandise, I am bored stiff every time I come in here.
Ugh, what happened to you Old Navy? You used to have cute stuff!
Anyone want to buy a gift card off of me?