Mattress Firm Skokie

Dan was great. He was not at all pushy and helped me and my husband pick out the best mattress for us. I highly recommend this store.

Vince and Dan are great guys! They were extremely accommodating to me and my wife. They found us a great mattress at a reasonable price and weren’t pushy. I would highly recommend this store

We have now bought 4 beds from here, and have been so happy with the service provided. Vince and Dan were awesome! I could tell that they had years of experience with this business, and could educate us about different types of mattresses. Highly recommended!

So happy we decided on this mattress store among so many options. My boyfriend and I came in and Tabatha greeted us right away and helped us to determine whether we like firm, soft, etc. Firm it was! We tried a few different types of beds — memory foam vs innerspring vs blended. Tabatha helped us to narrow it down to memory foam. Then we had to narrow it down even further from 11 options. It was great to be able to try every possible tempur-​pedic option but we started to get a little confused. Tabatha, Vince, and Dan were extremely helpful in asking questions to help us figure out what we liked and disliked. They were awesome! We finally made our decision and we can’t wait to sleep on our new bed!

I love to online shop. No pressure, no haggling, no travel time to/​from the store. There’s only so much shopping you can do online, though, and you can’t truly do mattress shopping without checking out the merchandise in person. Vince was our salesperson, and Dan, the manager, was there as well. Both men were so helpful as we made our decision on this purchase. They asked about and listened to us describe our sleep styles and made recommendations in various price points. We walked out having purchased a tempurpedic that we’ve had for five nights now — we love it! Do your research online but go into Mattress Firm and talk to Vince and Dan about what you’re looking to purchase. You will be happy, satisfied and confident when you walk back out the door.

Vince the Store Manager was awesome all I needed was a king box spring and bed frame and that’s what I got. He was not pushy at all like other mattress stores. I didn’t realize that they had to be delivered since I needed it by the next day. He hooked me up with SAME DAY shipping! I bought them around 1p and they delivered at 4p great service Vince is the best

We went looking for a new mattress for our teenage daughter. Mark was a great guide and helped her find what she liked best while staying within our budget. Thanks!

This is the only mattress firm to visit Marc Hoffman was a great sales rep. Extremely helpful, very knowledgeable, took the time to get us the best mattress for our sleep needs. Will only buy from Gene. Hands down the best sales rep and great human being. Not pushy like others.
Marc was fantastic And we will be sending all that need a mattress to him.

Great fast friendly service Vincent was a joy to do business with he got us a awesome deal and made sure the bed was the right fit for me awesome!!!

We were hesitant to walk in, not wanting to deal with smarmy salesmen, but needed to do some research and decided to go for it anyway. We were definitely on guard but Vince greeted us and made us feel at ease immediately. He let us know his experience right away which proved his credibility. He listened to what we wanted and needed and guided us to the mattress that best fit us, rather than try to sell us the item that would garner the most profit. It also turned out that we came a week late for a deal that only came around yearly. However he was able to work it so that we could take advantage despite our poor timing.
During the transaction, we also met Marc who was also extremely friendly and personable. It is obvious they are a great team and work well together. We are pleasantly surprised and glad that we took the chance to walk in after all. Highly recommended!!!

My husband I went to Mattress Firm this past weekend and walked out with an incredible bed. Blending the memory foam technology we were craving with the coils that give just the right amount of spring the Beautyrest Black Hybrid is incredible. We are the happiest of campers. Mike was so courteous and helpful as we perused the store, answering any and all questions we had. All in all the experience was truly fantastic!

Ask for manager Marc Hoffman — called him for a mattress I had bought previously in another city. He gave me best pricing immediately that I later verified was lowest out there. Delivery in 3 days. Knowledgeable, honest, easy to work with. Bought Simmons Beautyrest Recharge Bay Spring Luxury Firm Pillow Top. Best out there — love this mattress for kids and guest room. Have in queen and Twin

Great experience. Got a great bed at a great price — Marc really took his time with us.

Got a great deal and great customer service! Can’t wait to sleep on my new mattress tmrw

I spent a couple weeks visiting mattress stores all across Chicago. Somewhere in the middle, I came across Marc after a long day of shopping with the lady. We walked in expecting the same old ordeal as we had with other mattress shops: walk in, cold greeting from the sales associate, ‘what’s your budget’ oh we have this but it’s about $ 200 over what you’re looking for.’
I just moved to the area and my king was too large to get to the 7^th floor so I was forced to toss it out. We’ve been sleeping on a pull out couch for a couple months and we finally decided to get this checked off our list.
Marc showed my lady and I a mattress that not only fit my budget, but was without a doubt, super comfortable. So comfortable, in fact, that my lady has decided to get the same bed I will be getting. I say WILL because we actually walked out that day without making a purchase.
Throughout the last week or two, all we kept bringing up at every mattress store was the fact that none of the people we’ve talked to were like Marc. Realizing this is the reason why I will be finally returning to this location to finally purchase my new bed.
See you soon Marc!

Steve was great! He spent a lot of time with us and helped us figure out exactly what we needed. Can’t wait to get our new tempur pedic home. He got us a next day delivery too.

Nikki and Steve were both very helpful and informative. They helped educate us about mattresses, and found us a great deal, all while being patient with our indecision and our four-​year-​old daughter running around the store!

Great customer service! Super speedy and friendly! Excited for my new bed! Prices were great and is highly recommend this place when looking for your next mattress!

Low low low pressure pleasant shopping experience.
After deciding to upgrade from a full to a queen size bed we did our reading, did some on-​line comparisons and finally visited a few stores in person. This Mattress Firm branch was the last shop we visited and if we had started here we might not have visited any other store. Marc took us through the initial steps of deciding on which firmness level we preferred followed by zooming in on the exact level of support we found comfortable. This whole process was informative and laid back, no sales pressure whatsoever.
We narrowed it down to a Sealy Deveraux mattress which offered the right kind of support for a stomach and a side sleeper. When it came to talking numbers we were upfront about our budget and mentioned that the Sealy was somewhat higher than we had anticipated paying. Marc got on it and we got a great deal on a high quality mattress and probably the most amazing pillow I’ve ever experienced! (ask Marc about the LuxLiving pillow)
If you’re looking for a pleasant and informative shopping experience look no further!

We had a great experience at Mattress Firm!
Let’s face it… mattress shopping can be stressful… buying a new bed is a big and expensive decision. We went in to a couple of places armed with knowledge from researching on-​line and recommendations from friends. When it boils down to it, you need the time to lay on a lot of beds and a good salesperson to guide you. Marc Hoffman is that salesperson for us.
We were extremely happy with Marc’s knowledge, patience, and attentiveness. No high-​pressure selling; just a lot of his time and knowledge.
My hubby and I are very pleased with our new Tempurpedic and thrilled with their 100 day guarantee. Thank you Marc for your invaluable service!

Very glad we came here. Marc was very very helpful! We came here after going to Macys first, and the service is so much better here. Much better deals too! Definitely go here if you’re looking for a new bed.

Second bed from Marc! Amazing, helpful and threw in bed boxspring and special mattress cover :)

Marc took excellent care of us! He helped us find the perfect mattress for our comfort and price range, and it didn’t long at all. Highly recommended.

We had a great experience at this store! We were buying my daughter her first adult sized bed. They worked with her asking her all kinds of targeted questions to help her start. She ended up with exactly what she wanted at a really great price with next day delivery. Everything went perfectly smooth with the delivery too!

Marc was great…
he took the time to show us the right choice.
We shopped several places and we had to come back to see this guy again cause he was the cheapest and had the best matress option…

My wife and I walked into Mattress Firm expecting to browse and reconnoiter. We walked out less than an hour later with a hell of a deal on a complete bed set, AND a very high opinion of both the brand and this particular location. There are two other Mattress Firms within half a mile, and it was pure luck that we chose this one, but I could not be happier with our experience there.
Marc the store manager was an outstanding salesperson; he was not at all pushy but made it clear that he would do whatever it took to find us the right bed. He listened to our preferences and budget needs, walked us through some experiments on several different mattresses, and answered our numerous questions expertly. And best of all, after we had settled on our top choice, he cut us an outstanding deal.
I had not been looking forward to bed-​shopping – just one more chore to be tackled surrounding our big move – but after an hour at Mattress Firm with Marc, I was singing a different tune. We knocked off this major task in under an hour, got a bed that we both love, saved a lot of money, and actually had fun too!
We bought the bed about six weeks before our move, and scheduling (then re-​scheduling) the delivery was very easy. The delivery itself was painless too, very punctual and efficient.
We highly recommend Marc but I’m sure that under his management, any salesperson in this store will take very good care of you.
After two nights so far, we like the new bed – but if we didn’t, we could return it no questions asked under their 100 Day Happiness Guarantee. Obviously this company is highly committed to customer service.

As soon as I walked into Mattress Firm, Mike greeted me and helped me pick a great affordable mattress. If you need help ask Mike, he’ll give you a great deal!

I was thoroughly impressed by Steve the assistant manager. He was very helpful and helped us purchase our mattress in half an hour. I’ve had bad experiences shopping for mattresses and Steve made it an absolute delight. I will be referring him to all my friends and coming to him for all of my future mattress needs.

Marc helped me pick the best mattress in no time. He was very helpful and made the process easy and painless.
Prices are great here and I wouldn’t go anywhere else!

It was Memorial Day weekend, and naturally a girl’s thoughts turn to her mattress. It was time for a size upgrade, so my husband and I, equipped with very little knowledge of the mattress landscape in 2015, ventured into Mattress Firm. There, we were made to feel very comfortable by Marc, which helps when you are going to repeatedly lie down and simulate sleeping in public. Since my husband and I like slightly different support, and are different types of sleepers, Marc had his work cut out for him. Oh, and we didn’t want to spend a billion dollars. Challenge accepted.
Marc first walked us through the basic types and had us try them out. He answered our questions — ranging from construction to country of origin to «gassing» to low-​profile foundations. And he did not lose patience at any point, including when we pulled yet more mattresses from the back wall to try out. He also gave us opportunities to talk amongst ourselves, like a professional Linda Richman. In the end, we found what we wanted and feel confident with the purchase, and really comfortable with the process. We’re looking forward to our first night with Kingy.

The customer service at this location is excellent. I was searching for a king mattress, and decided that I wanted a pillow-​top. Salesman Sonny helped me find a mattress quickly and gave me a great deal, too.
Unfortunately, within a month, I was back because the pillow top was completely caved in and the whole mattress was so uncomfortable we couldn’t sleep on it. Mark, the manager, thought the mattress was defective and offered to exchange it out for a new one. So we did.
Well, a month later, we were back again with the same problem. I felt so sheepish going into the store to complain yet AGAIN. Mattress Firm has a 90-​day satisfaction guaranteed policy, but, after complaining about two mattresses already, I thought for sure Mark was going to tell us to pound salt. Not so! He was incredibly understanding and flexible, and we ended up exchanging the uncomfortable mattress for a completely different one – one without a pillow top, FYI – and we have been much happier ever since.
I am so grateful to Mark for his patience and understanding while working with us. This store really treats customers right – and the salespeople definitely stand by the 90-​day satisfaction policy. Really outstanding service.