Imperial Auto Works, Inc.

Imperial is an amazing place! Everyone there is pleasant and helpful, and the work they do is outstanding. We have used Imperial twice in recent months and have nothing but good things to say about them. I would never go anywhere else. Beyond highly recommended.

I would give Imperial 10 000 stars if I could! This place is so amazing — from my first phone call, I felt completely taken care of. The shop was able to get me in for an estimate the same day I called-​they handled everything with my insurance and took great care of me while also being efficient and courteous. Just when I thought things couldn’t get any better, they offered me their shop car to use for the week while my car was getting fixed. For free!!! Ada truly is amazing, and all the staff there truly go above and beyond in every detail. My car looks like new — you’d never know I was in an accident. Oh, and did I mention the shop stayed open late just so I could pick up my car after work? If you need body work done, look no further — this place has the best customer service and the work they do is exceptional– I didn’t think places like this existed anymore! Thank you, imperial!

The team at Imperial — especially Ada and Jim — are superior in every way — always making the unfortunate situation that brought you in the door in the first place quite tolerable, and even pleasant. I’ve visited Imperial a handful of times over the past ten years — twice for significant body damage plus a few times for minor body work. Thanks to them, the body of my Audi continues to be in nearly mint condition.
Ada handled all the financial information and other paperwork directly with my auto insurance company (they are authorized by State Farm) and communicated with me regularly w/​status updates, etc. She also arranged for my rental car whenever warranted. Jim is a perfectionist and an artist/​magician of sorts; every repair, no matter how seemingly complex, comes out of the shop as if the damage never occurred. In fact, somehow, it always seems as if it looks better than it did originally! On the one occasion that the damage was not covered by my insurance, Jim shopped around to find better pricing on the part (sideview mirror) and also offered to fix the damage for a very palatable price (plus he didn’t charge me for buffing out a few additional scrapes and knicks.)
I cannot overemphasize enough how wonderful these folks are — kind, compassionate, talented and trustworthy people. I promise, you’ll be in good hands with Imperial… love them!

Just got my Audi back after being side swiped pretty bad, and the work done is amazing. My car looks just like it did prior to the accident. I could not be happier with the professional service I received. The entire staff was extremely helpful and sincere. I was referred here by friends and now I know why. There are few honest business’s left out there, and this is one of them. They also got rid of other scratches I had on the car. Best body shop around.

Fantastic! Great job! Fast, affordable, honest, great craftsmanship. Recommend to anyone!

you have got to be kidding! this place is the best. i brought my 2014 suburu in with some road damage and a hole in my bumper – thanks to the parallel parking in the city. the road damage was a rock from an overloaded salt truck putting a hole in my left fender. fender was taken care of by my insurance comprehensive. they asked if i wanted the bumper fixed and i told them it was not in my budget right now. well, this past friday i picked up the car and the bumper was fixed and the entire inside of the car including the salt stained carpets on the drivers side was cleaned. i will recommend this place to anyone and everyone – the best customer service i have ever experienced – not normally what one expects from an auto body company – they exceeded all expectations.

My car looks perfect. These guys have never let me down. They go above and beyond to make sure every detail is properly repaired. Since I have a teenage son, I have visited them often lately. Quick, thorough and so easy. They managed my car rental for me and negotiated with my insurance agency. They even replaced my rear bumper for free after the tow truck scuffed it. I love these guys!

These guys are the best! If you want good honest people that actually care about you, this is the place to go. They only perform the work that you need done, if you ask them. I have had a tree fall on one of my cars, I have been t-​boned at an intersection with my current car, had damage to the front passenger panel (twice). Every time they are kind and helpful. The last time I was there, it was because my headlight was out. I thought maybe it was a loose connection because it was on the same side as the panel they worked on the last time. I guess I was right, they looked at it and fixed her right up. I was in and out in 10 minutes and wasn’t charged for it. These are some awesome folks who know how to treat people. I won’t go anywhere else!

i just picked up my car yesterday and it looks fab! i didnt even recognize it thats how great it looked i will definelty recommend this place for any body work

Just picked up my car yesterday and these guys not only did a great job, but I think they fixed stuff that insurance did not approve. Above and beyond the call of duty. The car, from what I could tell, was detailed, inside and out. It almost smelled like a new car.
Andy U.

Love this place. Ada is the best. She is polite, kind and helps you make the best of what are often trying circumstances. They do great work and are extremely helpful. The staff are kind and repectful.
I used them more than 10 yrs ago after an accident damaged my previous vehicle. Ada remembered me! More importantly I remembered the great work that was done and service I recieved. I am grateful for not having to use their services that often but if and when I do I KNOW I WILL GO BACK!!!

Imperial did impeccable repair work on my very damaged mazda 3 that was rear-​ended by a Hummer. Almost $ 10,000 in damages, and a new back end to my car, and everything is perfect.
They constantly updated me on the progress of the repairs and let me know the timeline to be expected with such a large amount of repairs to be made.
They are a State Farm authorized repair shop, and all the paperwork, etc was very simple. All of the staff was very helpful and answered all my questions — I’d definitely recommend you go there for repairs. It is a little out of the way from the city, but was worth the experience and end result.