Chase Bank

Be careful of the ATM under the building. Two weeks ago it are my daughter’s check and had an error on the deposit forcing her to get the deposit credited. Today the same machine screwed up a cash deposit. I went to complain to the bank and they really seemed indifferent. It’s really sad that within two weeks two different people in the same family had trouble to an ATM machine and they denied that there’s anything wrong with their ATMs. I had a call corporate and hopefully they will get the money credited it is scary to make a cash deposit and not know if it’ll ever be credited I hope Chase makes us right

Not sure why so many people have issues, I’ve been coming here on and off for a year or so, and every teller/​banker has been nice and able to help with any issues I have had. I’m pretty much only reviewing this so that some of the negatives get balanced a bit.
They also have a free parking lot for customers behind the building, so no need to park on the street or public parking lot.

greatly improved staff has been trained in customer service and shows affect review for this branch only as Chase is definately a one star bank

This branch is located in a drab and vacant business complex in downtown Skokie. I have been banking here for over 5 years and have seen repeated turnover in the business and personal banking department. The overall look of the branch is terrible, and the customer service is worse. Try finding a working pen while you fill out the poorly arranged deposit slips. Typically there are none or if you’re lucky someone has left one behind. Waiting in line as a business customer you are greeted by 10 possible teller windows with a maximum of 2 open at any time but typically just one window open with an over-​burdened bank employee behind the counter.
The customer service desk is hosted by rude and often times annoyed attendants. They often have no banking skills or ability to notarize a simple document. I constantly see elderly people told to wait in a chair while they find someone who can help them. Why are you working the customer service desk if you can’t help people?
Working with the personal bankers here is useless. They are ignorant and have no knowledge about running a business or of creative ways to be invested and take advantage of surplus cash. They have a small company script they read from and can only work from these limited and fee based strategies.
In the past I was taken advantage of and sold high-​fee/​low-​gain Ira shares from a now fired personal banker (Candace). While trying to work out business options for my small business I have been continually hounded to open up lines of credit. I have received random calls since meeting the new from the woman in the business banking dept. (Archanna) asking to meet with me or to see «how things were going?». or visit the branch for who knows what. With no knowledge of running a business or any knowledge of my business model, her calls have become harassment and unwelcome. I would think with my business less than a mile away she would get in her car and come see what my studio is all about.
Dear Archanna, With an average bank balance of over 20k I don’t need to borrow money, I need to earn interest or keep it invested. You could care less as you most likely work on a commission basis or try to attract clients to fee based resources.
As she is the fifth business banker to fill that position I don’t expect her to be there long.
I asked myself today «Why do I bank here?» as they attempted to charge me $ 8 to have a cashiers check drawn from my business account.(Knowing I could get a better rate at a check cashing outlet.)
I have the answer… I don’t have to. So here’s good-bye…I’m done Chase, but before I leave I just wanted to say thank you to all the wonderful people at the Skokie 8001 Lincoln branch who helped me make up my mind.

I received a letter yesterday dated 3÷9÷10 stating they received my compaint and are investigating my concerns. I’ll hear back soon. Which complaint did you recieve? The BBB, OCC or my multiple attempts with the branch and 800# to resolve this? Real clear… :-/