Calvin Lam – State Farm Insurance

This is definitely an amazing agency! The employees took care of me in every way, shape, and form. They where all very kind, friendly and they always try to put a smile on your face. Even when I call in they are so pleasant over the phone that I can’t stop smiling.
The team always tries to go above and beyond by reaching out to me to review my polices and make sure that everything is to my liking. No one has ever done that for me until I joined this agency!
I would highly recommend them to all of my friends and family.

As a customer of State Farm for over 20 years, my agent recently retired and my policies were transferred to the Calvin Lam Agency. After my first interaction with this office, I had a feeling this office was not right for me. I had spoken to a particularly unprofessional customer service agent at the agency, and immediately had concerns about this agency conducting my business in a professional manner. This concern was confirmed when a few months later as after purchasing a new home, my mortgage lender needed to work directly with Mr. Lam’s agency to modify the start of my policy to reflect a change in my closing date. Once again the same customer service agent from before was unprofessional and treated my lender in an extremely rude way, providing false and incorrect information to by lender regarding State Farm policy. The lender was so surprised by the rudeness of this associate, that she took the time to call me informing me of the lack of professionalism in dealing with what should be a very simple issue. Because of all the drama, this agency adversely affected my ability to close smoothly, ultimately culminating in me choosing to switch agencies. My suggestion: stay away from Calvin Lam’s agency. There are so many great State Farm agencies in the area. Don’t waste you time with one that isn’t.