Barnes & Noble Booksellers

If I could give 0 stars I would. Won’t accept a return with out a gift receipt. It’s the holiday season. Thanks Dave!

I don’t like how B&N places some books on tables throughout the store instead of on the bookshelves according to category. This sometimes makes it more complicated to locate books.
I went to the checkout in front of the store to purchase some books. During the sales transaction, the cashier licked her finger in her mouth to open the shopping bag. I have never observed a B&N cashier resort to this practice before. I think it demonstrates a lack of respect for customers.
Also, I have observed a barista at the B&N café (that is located inside the store) talk about customers in a disparaging manner in the presence of other customers.

I was here a week ago. I would still like to see there’s only a couple people in line. I was not delighted to see that the one cash register clerk had to stop to gift wrap. The whole line had to stand and wait. I paid $ 30 for a Photoshop magazine. They can afford a second person at the counter.

Worst experience yet! I ordered a book and was guaranteed to have it within a week. A week goes by, week and a half… no notification that it was in. I called and I was told that they did not know where the book was because there was no shipment date on my order. My order was given to the manager, Elisa, to follow up with the distribution center and call me the next day. I ended up calling her. She claimed that she was just about to call me. She told me that she did not know where my book was and didn’t know when I would get it. This place does not have their act together, I will not be purchasing anything from there again.

This is my favorite Saturday afternoon spot. I love sipping coffee and walking through the store. I do feel sad that there are more and more games and toys in places where there used to be books, but that’s the way of the world these days. I love the bargain section. I found a cookbook for $ 7, I though that was a great deal.
The employees have always been nice, even during holiday season.

The books are always amazing and I bought a couple of small books for 7 dollars each, and a journal for 6, great deals love it here.

How is this place still in business. I went in looking for a book and when I was ready to checkout they informed me they do not price match their own website. This was shocking especially these days when stores are looking for any competitive edge they can get. Larger chain stores are now matching other stores to stay competitive and this place is still stuck in a time before there was internet available.
Nobody knew why they do not price match their own website someone said it’s because they have overhead (lighting, employee salaries facilities, etc.) in the store and they do not have overhead online. This is ridiculous because they don’t have dark warehouses full of books run by robots when you order online.
Another employee said if I ordered it online and shipped it to the store then I would get the online price which made no sense at all. Finally another genius said that I would need to pay for shipping if I ordered online but even with shipping and tax combined online they were still overcharging by nearly 20% at the store.
I have no doubts that this place will go the way of Borders bookstore and will be closed very soon if they do not change their pricing policies. Barnes and Nobles cannot operate in this market if they are not flexible to changing market dynamics. We cannot blame big businesses like amazon for hurting sales at smaller bookstores if places like this do not adapt and compete. I for one will not have any issues if this place closed down. Maybe they can open a five guys burger place in its place at least I know I can get a good deal there.

This review is mostly for the café which I believe is affiliated with Starbucks. When my sisters and I decided to get something to eat, an associate named ERIK gave us the worst service. It was a Sunday morning so there was hardly any people. He just kept starring at us with a look that was not so friendly. When we did ask a question, all his answers were spoken in a rude manner. When he rang us up, in a rudely manner once again informed us that they do not accept Starbucks gift cards. I didn’t even have one or did not plan to use one so I don’t know why he had the urge to informed that. Not planning to go back.

Kim was SO nice. She works at their café. She totally took care of us (me and my daughter). I hope BN managers appreciate her!
We have dietary restrictions and she went way out of her way to make sure that my daughter could get a pastry she liked based on the coupon we had.

Not a fan they are over priced and won’t price match even there own website let alone other retailers, and there staff is rude and not helpfull at all.

Café in the bookstore always difficult to find a table to sit an eat or have a coffee largely because of immigrant men in their 70’s who don’t care how loud they’re being or how many seats they take up in the middle of the seating area.
Café always kept extra cool.
Decent wifi unless you’ve got to download anything large.
Bring a sweater an maybe a jacket too if you’re cold averse.

Like most big chains. you know what you can expect when you walk inside.
Every location differs slightly, but overall, you can’t really be surprised.
PROS for this location:
Starbucks inside (not all have them, so you appreciate when they do!)
Large magazine selection
A great kids book/​games section
Lots of parking available
Attentive staff (I’ve never had a problem getting help when needed.)
CONS for this location:
The back of the store faces Touhy, so you have to go into Village Crossing and follow the maze to the front door.
Overall, I’m such a fan.
I lose a lot of Saturday mornings wandering around this place.

most all barns and noble over priced. but this one goes way to far. and caff in store just goes to show they don’t care about books its more aimed at pleasing customers

These days, It is certainly harder to get your hands on a new book– immediately.
I am not a huge fan of this store, but, BOOKS!
It can feel a bit pushy with people pushing local fundraisers on you at the entrance; hard way to fund book drives.
I typically am able to locate helpful employees, I find that to be a plus.
Why 3 stars? I have been badly burned on their recommended series, etc. These are not the chain wide, but local suggestions. I have had better luck at every other store. Granted, I have tried some esoteric mysteries, etc, due to this, but …
I still shop here, I still want to hold my paper books. (immediately)

Don’t like this one as much as the other B&N locations (i.e. Old Orchard, Evanston, Webster Place), but it usually is fine for a quick something to read, or get from the café. Employees can be hit or miss at this one, and I’ve never liked how this one seems to get picked over sooner for sale/​clearance items (namely the new year’s desk calenders). And like the majority of remaining B&N locations, they’ve gotten rid of (just about all) seating outside of the café in the last few years, forcing you to be creative on how you sit down. And I give the employees kudos that they realize myself and others will do that anyway, and awesomely they don’t yell at people doing that.
Most times I can find whatever I’m looking for fine, like I said above. Kids section is bigger than some B&N locations if you’re interested in that (I’m not), and that’s all I need to say.

Friendly service and a large book store. Was able to pick up a few books from friends and myself in their sale/​clearance section.

I love browsing at Barnes and Noble. They have a great magazine section. The staff is very helpful. I’m grateful we still have a bookstore left in our neighborhood.

I love Barnes and Noble, and bookstores in general.
This location seems to have a better selection for the authors/​books I’m looking for (mostly fiction/​fantasy), which is strange because overall the store seems smaller than other locations (especially the children’s section — if you have kids I’d recommend the store in Evanston instead).
One of the employees was very honest with me and told me to order a box set online instead of buying it at the store because it’d be cheaper.

5 stars for cleanliness.organization.prompt attention. and above all friendliness (2 days before xmas)!!!
way to be awesome b&n

Been awhile since I been here… pretty much the same.s.taff.ebing young. maybe drank too much coffee.
Hoever.still friendly and professional.