Smart Xposure Tanning

I can’t get through to them. The phone # listed is no longer working. Anyone have a new #?

This place is now Palm Beach tan. I’ve been going to Smart Xposure for 2 years, and it was an average experience — nothing to write home about that’s for sure. About a month or so ago they sold their business to Palm Beach tan.
This place is WORSE THAN A USED CAR LOT with PUSHY SALES PITCHES EVERY TIME — even when you politely decline, they continue to make the pitch and WASTE YOUR TIME.
I was totally hosed by Smart Xposure, they sold me a «package» two weeks before they went out of business — knowing the whole time that they were selling something they couldn’t support. The new owner (PBT) is «honoring» our points, but it’s total BS — they just push, and push, and push you every time.
I HATE going there and will stop as soon as I’m out of points.
Save yourself some time and a headache — GO SOMEWHERE BETTER.

Well, I used to like this place, but last week they hard sold me on thousands of points (with the buy one get one free deal), which was an offer I didn’t mind taking because they said once the busy season starts they were only going to offer 20% discounts.
Well, I loaded up on points last Wednesday and wouldn’t you know, they CLOSED (sold the business to another tanning company) a couple of days later! I found out the hard way on Sunday.
Shady indeed!
My new points (hundreds of dollars worth) were NOT even in the system! The manager of the new company offered to manually add them into the system and said customers of the old company could continue to use previously purchased points until they run out, at which point they would have to switch to a subscription service.
I refused to take this offer since I only bought the points for the Red Light Therapy, which the new company does not offer. I told them not add my new points since the service that I paid for is no longer available and that I would be contacting my credit card company to dispute the charge.
As far as I’m concerned, Smart Xposure sought out to make a bunch of last minute sales, took the money and ran while leaving the new company on the hook to honor «previously purchased points» for services that are no longer available.
I believe in Karma, and I believe the manager of Smart Xposure Tanning will eventually get what’s coming to her.
Speaking of Red Light Therapy, the manager of Smart Xposure wasn’t even legally providing the service as I found out she just outfitted a standard tanning bed with red light bulbs, which according to the new manager is illegal and why they are not providing that service any longer.
Apparently, all of the employees from Smart Xposure have not even been informed that the company was being sold and were just terminated on the spot as they arrived to work. I guess screwing just the customers over wasn’t good enough, well done Smart Xposure, well done.

I have never been so offend. i didn’t want to sign up for the expensive bed because can’t afford it and the girl treated me like trash for wanting the cheaper bed… and she kept trying to sell me a more expensed plan a month… And I kept trying to tell her that I couldn’t afford that and her whole attitude towards me changed and I couldn’t get out of there fast enough. Terrible experience and I would never go there ever again. You guys really need to work on customer service.

Literally the worst tanning experience I’ve ever had. I walked in and told them I saw the coupon online, rarely use real tanning beds but spray tan all the time and was looking for the cheapest way to tan for an upcoming wedding. The wedding was in about a week and a half so I didn’t have much time. I was looking to use their coupon for the one week of tanning and then purchase a mystic or airbrush. All I got was some sales spiel. The girl kept saying «Well I can offer you these points for this that and the other thing». I kept telling her I really didn’t see why I had to pay that much or buy some package when I just wanted to use the coupon and then pay for a spray. She insisted that she was giving me the best offer and me being new to Simi Vally I thought maybe I went to the wrong tanning salon and not the one with the online coupons. I took her offer and paid the $ 50. While lying there getting my tan on and thinking about the awkward transaction I looked the coupons up online and realized that I was in deed at the right place. I came out and spoke to the girl again and explained that I was kind of upset and a little confused why I couldn’t use the coupons offered online. She then gave me some condescending explanation of what a coupon was and that they can’t do refunds. After that every time I came back to tan I would get some high school style attitude from the girls in some sorry attempt to up-​sale me. When it finally came time to spray tan it was hands down the worst mystic tan I’ve ever had. I only write this because I’ve been spray tanning for years and this place really needs to update the machine and I’ve also worked in sales and the staff is in need of some serious training… I’ve just honestly never had such awful customer service in my life.

I recently started tanning again after months of not having a membership. I have worked in the tanning business for over 6 years, and I can confidently say smart xposure is one of the best salons I have been to! All the staff is extreme knowledgable and incredibly helpful (especially Michelle, she rocks) they truly care about their customers and it shows. I highly encourage everyone to check them out!

So disappointed in this place. I’ve been wanting to try it out so I purchased two gift certificates at an auction only to find out you can’t use it towards services but just product or points. It doesn’t state that anywhere on the two $ 50 gift certificates. I can’t trust a business like this, it makes me feel like all they care about is up selling the client.

This place has been great especially since I’m a beginner they answer all of your questions and don’t hesitate to help you out with anything you need

Everyone here is super nice. Definitely recommend to others. Prices are reasonable.

Worst airbrush experience ever! Do not go to this place ! They left a white steak on my face and on my leg. You would think they would check their customers before they walk out of the place! Their equipment left streaks all over me. The girl said it would wash off and it did along with the whole tan. What a waste of money. I have had airbrush tans done at other places and never had this happen. A word to the owner, perhaps you want to reevaluate staffing your place with 18 year olds!

I’ve been tanning for 10 years. Several different salons in different cities. This salon is by far the best. My first day signing up the receptionist walked me around and showed me every bed, explaining the difference, pros, and cons for each one. She was extremely knowledgeable and friendly. Then I looked at the prices for monthly memberships and I was shocked. Amazing prices for such great beds! I thought I would only be able to afford the basic bed, but I wad actually able to get a lever higher. I also love that they’re always offering special deals and free upgrades. This place is a keeper!

I like this place for the beds and the prices compared to other places. Beds kinda smell like skin and sometimes not whipped down enough so I usually make sure to use my towel to try and do a second whip down before getting in. But the prices are really great compared to other places

I have tanned (bed and airbrush) at a large handful of salons in the area, and Smart Xposure is by far the best in regards to service, quality of the product and of course, cost. All of the girls have been nothing but friendly and helpful for the most part. Make an effort to make the customer feel comfortable and informed. The salon is always clean, and you always see someone sanitizing, which is reassuring considering the nature of the business. As far as quality, VERY happy with every airbrush tan I have gotten there. Very natural, and customized to everyones different needs and desires. Cost is still pricey, but more reasonable than other salons. They do offer a variety of deals ans specials though, so its always helpful to call ahead of time and see what the deals are at that specific time. All around a great experience, highly recommended.

I don’t know what’s happened to this place. Couple of years ago, I got my very first airbrush tan, and it was wonderful. It went on smoothly, and lasted a long time.
About a year ago, I got an airbrush tan and it was horrible. Streaky, patchy, and when I pointed it out to the girl, she said it will all go away in the shower. She was right! I took a shower the next day, and pretty much the entire tan washed off. I could even see the white lines on my shoulders from my tank top farmer tan! Since I was in a wedding wearing a strapless dress, I called to see if they could help me. They did let me come in and redo my chest and shoulders and upper arms, so that was cool. They then blamed my blotchy not-​so-​tan tan on the fact that I had not used their exfoliating cream prior to the airbrush. I HAD exfoliated the hell out of my body, just not with their magic cream…
Fast forward to a couple months later, and it is time for my next spray tan. Went in and paid the exorbitant amount for their magic exfoliating cream. Long story short, guess what? Same results! Streaky, blotchy, patchy, and after showering, I look barely tan. Knowing that this was a possibility, I even went much darker than usual, which doesn’t appear to have made a difference at all. My feet however are super Duper tan. They look like a have been dipped in dark chocolate. Fabulous. Everyone wants tan feet.
Will not go back. I have heard of this place going downhill in recent years, but now I have experienced that for myself. There are other, newer salons that have new equipment and guarantees on their tans.
Smart Xposure was smart in reeling everybody in, but are not very smart to retain long-​term clients.

This place is AWFUL.
I have 10 tans left there because I bought points ages ago and I won’t go back.
First time I went there the prices were good, the beds seemed OK. although they are old now. I had just moved to Simi so didn’t feel like investigating for a good place to tan.
Every time I have been back, I have had subpar or awful service. First of all, the girls are idiots. They answer the phone like idiots. They know nothing about professionalism. They don’t even know about tanning! Beyond their lack of product knowledge, they are SO rude.
The last time I went there to spray tan I requested not to be orange… I heard the girl laughing down the hallway when she was done and the other girl working goes «hahah what did you do to her?» … guess what? I was orange.
Then I bought a point package that was supposedly triple points, I kept a tally in my phone based on their point menu they have on the front desk… the next two times I came back and asked how many points I have left just to see if it matched my tally — to discover they never honored their «special» package I bought. I was pissed. Naturally, I asked to speak to the manager and there wasn’t one… there never is. You ask to leave a message and have the manager call you, never does. Never got that sorted out so THEY RIPPED ME OFF.
THEN, I had previously bought a brand new lotion on my last visit — I went my next visit and it was half gone… dude, I worked at a tanning salon and would catch girls giving customer lotion to friends or using it themselves all the time and busted them for it… such a bad practice and I know thats what they did to me.
Finally, tonight I called and asked to see how many points I have left… her response was «what day?» then she kept talking to someone else… and I said NO I WANT TO FIND OUT HOW MANY POINTS I HAVE… the idiot girl tells me how many tans I have left instead… doesn’t the point system work to where different types of tans are different point amounts? It was just the most retarded conversation as they usually are there. Then I asked to come in for an airbrush and she goes ohhh umm like uhhh we only have one airbusher… really you have like 3 hours left of being open and you’re telling me on a Tuesday night in OCTOBER you are booked solid for airbrushing that takes 15 minutes per customer? I call bull. At that point, I was finally fed up with this place. I won’t go back… ever. The owner should really stop spending so much money blasting her advertisements in my mailbox and spend it on better quality employees.
Due to the awful staff, this place will never have my money again. Gladly, I switched to another local competitor tonight … Coco beach is 10x nicer and the staff was wayyy better. I just left a 5 star review for them instead.

Everything seems really unorganized, there are no set prices. They try to upsell and the girls make you feel unconfortable, they dont know much about the business either. The first tan was supposed to be free and they asked for my payment, the next time I went the booth didnt work. I felt violated. Managers don’t seem to care much about anything.

Ugh. if your. looking for a salon.witb.employees that know anything about tanning go somewhere else. all tbey do is
upsell and they spend half fhe time on the phone ecalling the owner cause they dont know anything. only redeeming
.their beds are not half bad. so I go but wont anymore cause now you can add DIRTY to the lists of nos. used to be so clean. But not today.disgusting.wont be back. dont go annoying managers

I get soooo excited when I know I’m going to tan at Smart exposure, its easy, quick and I love the beds, next best thing to Hawaii… wewll maybe I have a little too far, but honestly, I do love to tan there

I love this place!
I wouldn’t consider myself an avid tanner. I basically have special events I would like to be a bit darker for. So their package rates worked perfectly for me. I got something like 3 custom spray tans for like $ 50. I have one left. I was holding on to it for a while, but I’m going to use it for Halloween and just buy more. They never make a mistake and give me a perfectly even tan.
Customer service has always been really great. I’ve waited like 10 minutes for my tech one time, but that was because the place was packed. They have a nice waiting area with plenty of reading material. Check it out. It’s reasonably priced and great quality!

I honestly really like Smart Xposure.
I don’t tan often, because I’m already pretty tan, but during the summer I will go 3−4x a week for a month to even out my tan for the rest of the year.
I always come here. The girls are so nice & friendly and its like what 17.77 for a month now. It’s not bad at all. They are super informative if it is your first time tanning and will show you a mini tour.
I leave out one star because sometimes there is a wait for the beds. But other than that this is a really fun tanning place!