Reliable Rooter Plumbing

We have used this company for years and they are great! I called today because my son flushed a hairbrush down the toilet & they came over within 15 minutes & got it right out. Very reasonably priced too. Very nice guys!

Well here is an update: six months after Lee and Marlin snaked my sewer line and cut out the tree roots they grew back. Lee had told me this was likely given the age of the pipes (25 years), but I had hoped to avoid the cost of trenching and replacing the pipe. But we had another sewer back-​up so I called Reliable Rooter again.
Lee and Marlin arrived within 2 hours of my 7am call on Tuesday and ran a camera down the line. It showed the roots were back at the same spot — about 35ft in. They used their sensor to locate the blockage from above ground and this time Lee suggested I have the affected area trenched and replaced. He quoted me a very good price for the job and said they could do it Thursday or Friday.
The next morning I get a call from Lee with a question about the job and says he’ll be there in an hour! Sure enough, next thing I know Lee and Marlin and «El Topo» (the mole) show up and start digging. By 2pm they were done, having dug about 8 feet down and three feet under my driveway (not breaking the pavement) and replacing three feet of pipe and the flex joint, and also replacing the clean-​out access.
The pipe had been completely filled by the tree roots growing back and I’m amazed we didn’t have a huge flood in my house from this. But the crew from Reliable Rooter got the job done fast, cleaned everything up after and just performed as true professionals. These are my go-​to guys for all my plumbing needs now, they provide great service, fast appointments and many, many years of experience with these problems. The price was absolutely reasonable and I couldn’t be more pleased with the entire experience. Lee took my Visa credit card which made it easy to pay (he doesn’t take American Express) and now the pipe should be good for another 20 – 25 years. I like these guys and they do a great job.

It was absolutely refreshing to have Lee from Reliable Rooter come and fix our kitchen drain and not be told that other things needed to be replaced or fixed and try to «pad» the bill! He charged exactly what he quoted on the phone and he even showed me how to fix a broken toilet handle, what part to buy, and didn’t charge anything for that. I always dread phoning repair people because «trust» is a huge issue with them. Now I’ll always call Lee and know that I won’t be taken for unnecessary work & I’ll confidently refer him to family and friends. Thank you Lee!

After over 20 years in Simi and using a variety of plumbing companies, never quite being thrilled with their service I found one that really does deserve a 5 star rating.
I am sure you are wondering why I would give 5 stars to a plumber. Well it is deserved and here is why.
A few months ago we had an issue with the laundry drain and since our neighbor recently had a good experience with a plumber they used we decided to ask them for the number. We called and talked with Lee about our problem and he was able to give us a quote over the phone. Since it was similar to what we have paid previously for drain cleaning we schedule him to come out. He and his helper showed up and cleared the drain, just like every other plumber. What impressed me more was that they were much neater about it and friendly. When done, they even ran the washer to ensure it drained properly. At this point we felt he was above the average plumber we have used previously and kept his card for future reference.
Last month we started a remodel in our kitchen and had to move a gas line. We decided to call Lee to check if he was certified to work on gas and he was so we had him come out. Even though we knew we wanted him to do the work, we wouldn’t commit until he could come see what had to be done and give us an estimate. After looking at it and quoting us a price we felt was fair we hired him to do the work. Again he brought a helper and they do a good job. It wasn’t spectacular, but they were just as friendly and neat as before. If this is where it had stopped I would have given him 4 stars, but something else happened.
About 15 minutes after he had left, my wife noticed something on the side of the toilet, and when she went to wipe it off found out it was cracked. I immediately called Lee and asked if he remembered if a wrench may have hit the toilet, he couldn’t remember anything, but he said it it wasn’t cracked before then obviously they had somehow hit it and owed us a toilet. There was no argument or denial, which is what I typically have encountered when a contractor damages something. Lee even called back later and explained that his helper thinks what happened was that when they had cut the pipe the piece fell and must have bounced and hit the toilet just right.
Since honesty and integrity is so hard to find these days, Lee deserves all 5 stars. I highly recommend calling him the next time you need a plumber.