Public Storage

Phillippa is a great manager. She is always patient and nice and was very helpful through the process of moving in and getting my unit!

I have had a space here for a number of years and had no problems at the beginning. Then every year they raise the rent without fail. In 3 years for a small 5×5 space it has gone from $ 53.00 to $ 76.00. I understand prices go up but there is supposed to be good security and my space has been broken into and no cameras that I can tell anywhere inside the building. The facility has become increasingly dirty. I have seen cockroaches on many occasions as well as a USED CONDOM in one of the buildings entryway!
After my space got broken into, that was the time of one of their rate increases and I called to complain to the district manager and got blown off. Not even a sorry that happened. I made calls to him and left messages and he just never got back to me! Looking for a new space as we speak. I used to be very nice… now, yuck.

Lexi was fantastic! I rented a unit a couple weeks ago and she made the entire process extremely easy! She was friendly, knowledgeable, positive and the property is kept up well.
I also received a follow up call from manager welcoming me. I got a great price on the unit too!

Lexi was awesome great energy and service fast and easy as could be!!!

Philippa was so kind! Amazing customer service! She took her time with us and made sure everything was clean and clear. $ 1 first month special is awesome! Woohoo!

Very good experience and mostly because of Phillipa. She was caring, attentive, called to check up, and was very accommodating if needed. I would come back here if I needed.

Philippa helped me to get started for my non-​profit organization. Various items go in and out of storage for the non-​profit at different times. Philippa helped me to get an outside location so that I can drive the car right up to the unit and go straight in. The traffic in this area is minimal most of the time, making the unit easy to get in and out of. Most recently Jassi assisted me in making a payment. She was friendly and courteous. I would recommend Public Storage to a friend.

Very friendly employees. Phillipa is wonderf. Very well maintained facility. If i ever need storage again I will definitely come back here.

I was reading some other comments about things being stolen and units being broken into. I had things go «missing» from my unit but lock remained. I thought how could this be… Well I bought a lock from the office… I’m pretty sure a master key exists for these locks. I was told when moving in also if I ever lose my keys they could pick my lock for me. HMMM.

Philippa is the manager and is on top of things. She knows my name and handles all my questions. Price is reasonable, and hours are convenient. I’d go back here again.

I don’t have much to say about the organization that is Public Storage as my dealings with them are minimal. I do know though, that my experience at Public Storage in Simi Valley (property #20 627), was above average. I went to drop a few things off as a favor to my mom. Everything went wrong, she gave me the wrong gate code, wrong unit number, and her unit had been locked up due to insufficient funds. As you can imagine I spent plenty of time in the office dealing with Dallas the customer service rep. She was extremely professional and patient in dealing with the whole situation. I appreciated that and just had to take the time to write about it. If Dallas is in anyway a reflection of Public Storage as a whole, I would recommend doing business with them.

I just recently moved back to Simi and had asked my dad to search some storage places for me. We chose this one for the great security and friendly help. Philippa has been super helpful and remembers my dad each time he stops by and has asked how my move went. Makes you feel good that these are the people watching your things.

Jassi and Philipa, provided great customer service with a thorough walk through of all the paperwork and facility. Needed some extra space to store stuff and have never used a public storage before. Jassi approached with a friendly smile and have me all the options. The facility is good and has mostly what one would need to pack stuff away for however long. Def recommend this to other folks.

It would be a good idea to re-​think this place. Just had my unit broken into over the last 2 weeks. Extremely unhelpful folks in the office. When asked if «it might be people working there that did this» the response was, «well, it could be» They really don’t have a clue as to what to do. Makes you wonder what would happen if the place was on fire.
if you want your shit to remain yours, STORE IT ELSEWHERE
And this was found on the Ventura County Star:
When Katie Dragoo moved back to Simi Valley in January, she took her treasured collection of Coca-​Cola memorabilia, her prized art books, antique furniture and other belongings to a storage facility for safekeeping.
Within two weeks she got a call informing her that these possessions, and others, were gone.
Dragoo, a 21-​year-​old painter and office worker, and her mother, Susan, went to the Public Storage facility on East Los Angeles Avenue on Feb. 8, where they discovered thieves had cleared out much of Katie’s 10-​by-​5-​foot unit, leaving only some boxes.
While waiting for police to arrive, Dragoo and her mother met others at the facility who also had been robbed.
«A police officer told us there have been about 20 such break-​ins» in less than two months, Susan Dragoo said.
She noted there is a security camera at the front gate, but she didn’t see any other cameras, including on the second floor where her daughter’s unit is located.
Sgt. Bill Lapin, a spokesman for Simi Valley police, confirmed the number of break-​ins, adding police are actively investigating.
«It’s obviously something we take very seriously,» Lapin said.
Katie Dragoo said she wishes she had known about the burglaries before she rented the space on Jan. 24. «This is information that was not given to us,» she said.
Clemente Teng, vice president of investor services for Public Storage, a Glendale-​based company that operates some 2,100 self-​storage facilities in the United States and Europe, said the company does not publicly talk about ongoing investigations into thefts at its facilities.
«It’s something we work with law enforcement with,» he said by phone.
Teng also could not directly address the complaint by Dragoo that the Simi Valley facility does not have enough security cameras. He did note the on-​site property managers patrol the facilities regularly, looking for any sign of theft or other crime.
Since Dragoo’s belongings were stored in a second-​floor unit, whoever stole them had to take an elevator there, and to do that, he or she needed a security code, information Teng said investigators will consider as they try to find those responsible.
Katie Dragoo said after the theft the facility offered her a more secure lock than the one they had sold her when she moved in.
«They told me it’s a better lock,» she said. «If that’s the case, why didn’t they sell me a more secure lock to begin with?»
Teng said the company’s tenants have choices in the kind of merchandise they buy from Public Storage, including locks.
«It’s not as if we tell them they must take this lock or that one.»
For now, Dragoo wants to get the word out about what happened to her in the hope that future tenants don’t suffer the same fate.
«I feel completely invaded by what happened to me.»
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I never realized there could be such a thing as bad service at a public storage facility. After all, the only thing you’re getting is storage space, right? Once you’ve signed up, you wouldn’t normally even have any human interaction
Well, at least that’s what I thought. For starters, they have this gal there who starts off charming and helpful. She’s good and quite the up-​seller. Before you even realize it, she’s sold you a 17 dollar lock for the space. She’s smooth, too. She doesn’t even tell you about the REQUIRED insurance until you’ve signed all the paperwork and of course it’s ONLY another nine bucks a month… NINE BUCKS A MONTH to insure a small walk in closet full of stuff that not only wouldn’t fit in my apartment, but wasn’t important enough to warrant being stored in the limited space available in the apartment.
The layout of the facility is OK but they have it set up so that you MUST get out of your vehicle to open the gate from either side. It would have been much more practical to have drive-​up gate lock keypads.
And don’t go back in for any help. That charming young woman turns into every «don’t give a damn» customer service person you’ve ever seen. They have two buildings with two levels of storage. For each building they provide a cart which is a needed tool. Well, oftentimes one greedy person will go and grab the cart from the other building so they can unload (or load) a large load of stuff, leaving the other building with no carts. So, I go into the office to ask for help and her only reply is «first come first served». So it’s OK for one guy to have the ONLY TWO CARTS they own? Apparently so.
Oh, and by the way. THE PRICE! I’m paying SIXTY FIVE bucks a month for a 5×5 walk in closet. That’s half again as much as I once paid for a full sized parking space in San Francisco. Yes, I know that makes me sound old but I cannot fathom how you justify sixty five bucks a month for that tiny space. Gotta get busy on Craigslist to sell that stuff so I can tell PS to STUFF IT.