Indiana Bones Temple of Groom

The owner is extremely helpful, knowledgeable and kind to our pet. Despite being busy, you can tell she has an affinity towards all kinds of dogs. They feel so comfortable with her. Days later, I brought in another pet and this time the manager was there. She’s rude, unprofessional and in your face. This is the only reason why I give this place ⁴⁄₅ otherwise it would be ¹⁰⁰⁄₅. The manager wouldn’t even let me talk to the owner. She said she is the manager and as if there is nobody higher than she is. A bit frustrating there. Will take my pet there when the owner is there. I’ve heard other customers specifically asked the owner to provide care for their pet and nobody else. The other employees look kind and are also really nice to animals. Just don’t know why the manager, a Hispanic lady, works there is she seems not to like customers or her job.

The staff is always super friendly and remember my dog’s name. My pup always comes home happy looking shiny and new with a stylish bandana!

My sweet tempered little Japanese Chin came out of the grooming with ultra short hair all around, cut a bit unevenly around the ears, chest and rear. But that wasn’t what bothered me. That has happened before. It is difficult to groom a dog, and not many groomers know the right cut for Chins. What upset me was something that I have not experienced before.
At the time I was picking up my little dog I did a quick check up prior to paying. The nails and paws were nicely done. But when I checked his rear below the tail I unexpectedly noticed clumps of something sticking to his now short fur. I asked the groomer if he had pooped. She hesitated, and then said that he had, and she had done her best to clean it up. I asked if he had pooped before or after the grooming. She told me that he had pooped after the grooming had been completed. So I told her that I would have to clean up the poop after I got him home.
When I returned home the first thing I did was to try to gently clean up the «poop» sticking to my dog’s rear end fur with ultra soft bathroom tissue. That’s when I noticed that the «poop» was red. I lifted his tail and looked more closely. His anus was bleeding. The groomer hadn’t mentioned a thing about injuring the little fellow during the grooming. I called the grooming place and asked the groomer about it. She now said that while doing his hygienic clean up she had nicked him. This had happened before his bath. She said that the bleeding must have stopped during the bath, and then restarted later.
Didn’t she notice the bleeding when she was drying him? Whether or not the bleeding had stopped and restarted should she not have mentioned this to me? There were blood clumps sticking to his fur when I picked him up.
I understand that issues happen, sometimes. But why didn’t she tell me the truth when I asked her about the stuff stuck on his rear end fur? This has me wondering what else went wrong about which the groomer may have forgotten to mention? I wouldn’t feel comfortable taking my dog back to this groomer again. I paid $ 60 for the full grooming, which is not a lot, but it is the standard price in this city.

My family has brought all of our pets to Indiana bones. We got a new puppy about a year ago and starting bringing him to see Olivia. He had never been groomed before and was nippy and fidgety. Olivia took her time allowing our puppy, boomer to get comfortable with her. On his next visit he was much better. Olivia noticed he had dry skin and made sure to give him an aloe bath to help him not be so itchy. Olivia truly cares for and loves the pets that come into Indiana bones. I wouldn’t bring my fur baby anywhere else.

I like to give a big shout out to Bree for grooming my dog didn’t even recognize him thank you

This place is great! My Ramese is always looking good after his grooming. Thanks Bree

Yeah, my poor dog came home with a limp. It was the saddest thing I’ve ever seen. He’s a small maltese poodle and he is so gentle and kind. You have to be gentle with little dogs, I guess they just don’t know that. Maybe if you have a big dog they will be ok, but my puppy was hurting for weeks.

I LOVE this place. My little Paisley needed her nails trimmed and her hair groomed bad! She was a total scraggle puppy! When my daughter and I arrived to pick her up it was like a total makeover! She looked so soft and cute it was shocking. They did a great job and Paisley is loving her summer cut too. Go here. They rock!

This place is horribly disappointing and has degraded substaincially in the last 6 months.
I have a GSD puppy who is currently 10 months old. I had taken her here a few times and while the service was LONG but she always came home clean and for a reasonable price.
Well, this last weekend, that all changed. This place had here there for almost 5 hours!!!
I dropped her off at 10 and didn’t get her back until 3! WHAT THE HELL WAS THE PURPOSE OF THE APPOINTMENT??? 5 hours??? Really?
Also, they jacked up my charges $ 20 from the last visit! (which i didn’t know about until i came to pick her up) I mean, i understand that she has gotten bigger, but that would’ve been something nice to know ahead of time. Also, she had only gained 15lbs from her last visit??? WHY SO MUCH MORE???
Also, the conditions were bad inside… it was very hot and one of the dogs in the kennels had horrible watery bowel movements… to which they did nothing… I am guessing that is was a virus of some kind cause my pup has had loose stools ever since…
NEVER AGAIN.
It’s a shame cause, this place has a great name… sadly, the service, doesn’t match.

TERRIBLE!!! DO NOT TAKE YOUR DOG HERE.
I have two Pomeranians and I took them in for a groom last week. They cut the fur of my dog so short and did not do the cut that I asked for. Ontop of the that, the facility was so hot that when my dog got home, he threw up three times due to heat exhaustion. I called them asking if they fed my dog something that messed with his stomach, and they admitted the heat and bad conditions are the cause. I also mentioned I was not happy with the cut and the response was «I will tell the groomer not to cut it short next time» I never got my money refunded. Bad customer service, all my friends who see my pom, refuse and will now not go to Indian Bones any more.

Absolutely awful. And they had 3 of my dogs to groom to earn that feedback. It was as though each shih tzu had been hacked with uneven garden shears. My poor dogs looked ridiculous. And they didn’t smell any better either. What a waste of time and money. I’ll never go back. Never.

Olivia, I NEVER stated my dog was «in horrible shape due to the fact Toby had not been in for a year». If you will recall CORRECTLY from our conversation Olivia, I said that my dog had been shaved other times throughout the year. Just because it wasn’t on your record at your store that doesn’t mean it wasn’t done. And after getting off the phone with you I decided that I didn’t want to waste more of my time bringing my dog back to your store. What exactly would you have been able to do? You already ruined his coat and cut him. Maybe your groomer should have thought about whether they should call the dog’s owner before they shaved such a ridiculous amount of fur off my dog without my consent. Your groomer shaved so much off of him that I need to actually put sunblock on my dog every morning before I leave for work because he is bald. Yes, Olivia there are always two sides to the story.

Cannot say enough good things about this place!!! They are awesome and you can feel their love for dogs. They will trim your dogs nails for free! I have brought my small dog in several time and they always welcome me with a smile and drop what they are doing to accommodate me right away. They are gentle and kind to my dog. I always leave them a generous tip! I highly recommend them.

I have been bringing my bichon here for years! I will tell you Jackie is the best groomer EVER! You can tell she is a genuine animal lover! My bichon always looks great when Jackie is there! When I say to Biscuit «let’s go see Jackie» she races for the door. That’s a great feeling. I’ve recently added a little chihuahua terrier mix to the family. He will be going for his first grooming Tuesday! I’ll update my review then!

I have a german shepherd and a shih tzu mix, I take them when needed. My dogs are kept together in a german shepherd sized crate. My german shepherd barely fits in the crate, let alone stuffed in there with my little dog. When I get my dogs back they are terrified and run out of the place immediately. They never trim my dogs nails and I can not explain the way these people act here! They are complete jerks and treat you like dog crap! I went back to have them trim my little dogs nails and they gave me hell for it.
NEVER TAKE YOUR DOG HERE! EVER!!!

Though $ 20 more than I have ever paid to have my poodle groomed, it was the best groom my dog has ever had. Nails trimmed, ears cleared of hair growth, fabulous cut and best of all… the red discoloration on her butt, mouth and paws is gone (for now). She looks beautiful and she knows it.

First off, this is probably the best business name I’ve ever come across! Once my girl told me that this place existed and she said the name, I couldn’t stop laughing. The name alone deserves 5 Afros!
Anyways, we have been staying in Simi Valley with my girl’s parents for 2 months, with our dog, and we couldn’t use her shower to clean him so we decided to bring him here. The staff was awesome and they took care of all of all of our needs. They explained everything we needed to do to clean him as far as, how to use the controls on the shower, where to leash him, the different types of brushes they have, the shampoos and fragrance sprays they supply and where the aprons were.
The personal stations were excellent and allowed enough room to where I didn’t feel cramped up trying to clean him. Also the showers/​baths were elevated to the perfect height so I didn’t have to lean over or feel uncomfortable in an awkward position trying to clean him like I do at home. Afterwards, they clipped his nails (he definitely needed that) and our little guy was on his way! As long as we’re in Simi, this will be our new grooming spot.
OOOOO
5 out of 5 Afros

I came here because my pup was finally able to be groomed! Yee! Its such a great feeling when your puppy is done with shots for a while! I was nervous because it was his first time and didn’t want him to be traumatized. They did great! They were all very helpful and he looked great when I came to pick him up. The only reason I am not giving 5 stars is because they didn’t file his nails. They clipped them but that just made them sharper… gee wiz I got him in the car and he kept trying to shank me ;).

With such a clever play on a movie title, how could it be bad? I smile every time I see this name. I don’t know why I stayed away for so long, but I guess I’m just a creature of habit. While I still love the other place we «used to» take our dogs to, the problem is that they severely cut their hours, making it ultra difficult, if not impossible to book an appointment. We then went to PetSmart, and I just wasn’t happy. Whatever I said to do, they did the opposite. Finally, my husband put his foot down and said we’re giving Indiana Bones a try. Okay… who was I to argue?
We were able to get a last-​minute appointment, which is usually how I get the dogs groomed. While they are more expensive, I’m okay with that because they really did a great job… and they did just what I asked them to do. In fact, more than 2 weeks later, their fur is still incredibly soft and nicely fragrant. I guess I know where we’ll be going from now on.

Took Axel for his first wash and nail trim today and they did a great job. I didn’t have to wait long for them to call me he was ready, and when he came out he was happy with his tail wagging. His nails were neatly trimmed and his fur was soft and shiny.
I found the staff to be helpful and attentive — especially when I told them Axel has sensitive skin and limited eyesight.
I really liked this place and will be taking Axel again!