Enterprise Rent-A-Car

Worse service EVERRRR!!! I arrived being the only one at this location in a hurry to go out of town. Camille assisted me with my vehicle rental & she was very RUDE & not friendly at all. Will not be returning to this location ever again! I love the Tapo Street as very polite & makes renting a car very enjoyable. The location, parking lot & customer service reps not good at all! Very disappointed!!!

I had to rent a car earlier today to visit my daughter out of town. The team at this enterprise is by far the nicest and most professional I have seen in a while from a car rental company. The sweet young lady who helped me, I believe her name was Camile was very helpful throughout the entire process and answered all my questions thoroughly. Everything seemed smooth and swift and was overall a good experience.

This enterprise office is great to work with the staff is very friendly and professional. They usually have a good selection of vehicles. I like to work with this office when I rent a vehicle. Enterprise is definitely better then the other rental agencies out there.

Returned my car from returning from a weekend special. Thor, Diana, Louis, Camille, and the rest of the crew at this location rock. I rent A LOT A LOT and these guys are awesome and they never disappoint. Seriously, why rent anywhere else?

This is by far the best experience that I’ve had with a car rental company ever! They have a great selection of cars and the customer service is outstanding! They were always accommodating and polite. They made my experience completely satisfying. Thor was particularly helpful and delightful. He was the first person that I saw upon arriving at Enterprise and he made me feel at ease and comfortable. This is especially important due to the fact that I had been involved in a hit and run accident the day before and my nerves were shot and I was extremely stressed. With his genuine smile, professionalism and kindness he brought ease to my very stressful situation and he was very accommodating. Bryan and Johnny were also amazing! Everyone there went above and beyond for me. This is how a business should operate. Superb service! To all the people at Enterprise on 764 East Los Angeles Street, Simi Valley… THANK YOU! :)

Love this place and the people! Wouldn’t rent from anyone else. The employees are very friendly and I love the weekend special.

I’ve always had nothing but good things to say about this place but that has now changed. We reserved a full size car A MONTH ago! They gave us a small Hyundai SUV and told me that actually it was upgrade. The only other option I was given was a freakin mini van. NOT what I reserved! Not even close. When the girl brought the car out she was extremely pushy trying to sell the insurance to the point of talking down to me like I was an idiot for refusing. The rate I have is $ 200.00/wk. But the hold on my CC was for $ 577.00. We’re going on a trip and I was really counting on that $ 377.00 for spending money. Somebody should have told me about that. Also, the car is dirty. Whatever, it’s gonna rain but the inside really needs cleaning. I don’t like sitting in other people’s messes. This will be the last time we use Enterprise.

FINALLY! I have been dying to vent my frustrations with this place.
I rent a car pretty much every week for work in northern and southern CA. I travel constantly and have rented from Hertz, Sixt, Payless, etc. etc. and I have NEVER felt so uncomfortable as I did at this place.
It’s literally been a month and a half since
I rented from them and it still bothers me so I felt I should express my feelings.
First, their process is ridiculous. Why do I need one person to slowly obtain my info for me to then sit back down and wait for someone to walk me around the car. 10 mins later someone walks me from their office down to the (what used to be RIP) Haggens parking lot. There sat my unwashed Toyota RAV4. My work has an insurance policy that covers any damage to a rental so I never buy their insurance. I politely declined and she responds «well are you sure because if there is a dent that is bigger than a quarter we will charge you and your insurance premiums will go up. You’re driving a lot of miles and something is likely to happen» ummm thanks for the bad vibes lady… I still, politely declined.
She proceeds to ask if I want to prepay the gasoline. Again, I declined. Her response «ok well you’d save money this way because our rates are cheaper than the gas station down the street right now» so beginning to lose my patience… I declined. I do not want to drive around in circles making sure I burn every ounce of gas I can to make sure I empty the tank so Enterprise doesn’t get to charge me for a full tank when I return it with a ¼ or half or whatever I have left when I return from my road trip.
The entire process of picking up the car was EXTREMELY off putting. Sooo now to dropping it off.
Let me reiterate, I have rented (no joke) 40 cars within the last year and never have I had someone walk around a car with their little ruler hoping to find a dent. Yes, I said «hoping» because the way he inspected the car it seemed like they wanted to find something.
As usual, I returned the car in perfect shape. I went inside with the guy to get my receipt and it was a quiet, unfriendly experience until I was standing at the counter and noticed all the business cards. I saw one that said «general manager» so I picked one up. Initially I was going to send this email to them. BUT as soooon as I picked up the card the employees attitude became different. He INSTANTLY asked me «is there anything else we can do to make your experience better? Etc etc» and I said no. His response «oh ok. You seem hesitant. Are you sure?» My response. «Yup»
Why do I have to pick up a managers card for you to provide half way decent customer service. It is literally YOUR JOB.
I will NEVER rent from this place again. I will rent from literally any other company before I rent from this enterprise again. I don’t recommend you do either.

I recently rented a car for road trip to Oregon. Enterprise provided the best car at the best rate. It was a Hyundai Tucson. This is a small suv that provided ample space for to stretch out in and hold a load of luggage and gifts. The people at Enterprise were quick, efficient and very friendly. They dropped off the car and picked it up. Great service. The only problem was an odor in the car. It smelled like b.o. from a little league baseball team. But with a shot of air freshener it was fine. This is the reason for the 4 Stars, otherwise it’d be a 5.

Best enterprise experience ever! Awesome car, staff, and very clean location. I now have a go to spot when I am in need of a car. Thank you!

I have to say this Enterprise has one of the hardest working and friendliest employees. They don’t have a car wash on site, but they make up for it with their great service and hard work. I am a regular customer and I’ll be honest at first it was not as good because cars were not being cleaned thoroughly, but they have stepped it up big time! I am always happy coming here and always being greeted by the staff. They are and will always be #1 rent a car destination. Go LA Ave Enterprise! You guys are awesome sauce!

My car was being serviced recently in Simi Valley so I was given a rental car. Being that I live in Thousand Oaks, I usually get my rentals at the Enterprise there on Thousand Oaks Boulevard and I am always satisfied. The same Kudos goes to the Simi Valley Enterprise staff. They were all very kind and offered great customer service. I was attended to by a lovely young lady named Brianna. She was great! Having all girls myself, and all of them around Brianna’s age of (23), I was so impressed with her work ethic, genuine kindness and people skills. Too bad I don’t have a son to introduce her to :)
The Simi Valley office is smaller than Thousand Oaks, and therefore less busy. Because of this, I might suggest Simi Valley Enterprise if you are in a hurry. I was in and out!
Thanks again for your help, Brianna, aka. «Brain» Inside joke. Lol.

The absolute worst in service and professionalism of any car rental agency.
Vehicles are complete crap, why rent dirty cars? If I wanted a piece of shit I would have gone
to Gilberto’s Nightime Discount Rentals in Pacoima.
I honestly think Enterprise recruits from Cheerleading Camps at Junior Colleges to find the most stuck up prissy prima donnas in SO CAL, it’s Simi not Malibu, no one cares.
Also the architect who designed the parking lot needs to have his asshole removed by Mike Brady and made to take remedial design taught by a kindergartner with a slide rule and a box of 64 crayolas.
In short, go to Avis they don’t suck!

Guy I spoke with a few minutes ago was the rudest sales person a car rental company could ever have. He was in a hurry to get me off the phone, obviously wasn’t listening to my concerns cause he was talking to someone on the background. This has been the MOST horrible experience I have with a rental service. If I could rate it a negative… I will!!! This is for the crew on Sat 10÷10÷15 09:20am.
Turns out that that rude guy was the manager of the place… all the more it makes it disappointing!!!

I have been a customer and a member of the preferred customer card for several years. They normally try hard to accommodate the customers. However I was very disappointed with how they handled an incident. I had left my blue tooth in the vehicle and came back ½ hr later and spoke to I believe the assistant manager. The car was already rented and he said he would call and I told him to call me with the status. I never got a call back. I then realized that I left my backpack with my medication in the rental car and went back in the morning. It turned out that I needed to rent a car again anyway that day. I explained the situation with same person I spoke with and he stated the person did not call back and that is why he did not call me. When I stated that I needed my medication after I rented the car he said he would call when he clears the room of customers because he was busy. How long does it take to make a call? I have been waiting for an hour in the waiting room and he has not said anything about if he called. This is really unacceptable. I am questioning whether I should continue my relationship with a company that clearing a room of customers takes priority over trying to obtain a person’s medication.
Update on the situation. The employee that helped me was TJ. I got to Enterprise and was the first customer at 0900 am. He did not call until I asked if he called. He again stated he had been too busy. He then made the call at 1010 am. Made contact with the person. This was over an hour later from my morning request. The person said she would not be able to look until 2:00 because she was at school and the car was at home. That is when Enterprise closes on Saturday. If TJ would have made a little effort to call first thing in the morning I may have been able to retrieve my medication. I told TJ to give the person my number to call but he would not do it. I now may be without my meds until Monday
I am very disappointed with the level of service.

I have been renting for a year from Enterprise, literally a whole year! I’ve had issues with my credit and a repo and needed a car to go from home to work and back. Yes people come and go from Enterprise but that is because they are constantly moving up to management positions within their company which is a good thing. I’ve had issues paying on time and the management have always treated me with respect in terms of extending time to pay for my rental. I’ve been given the best pricing on my monthly rental and it is bittersweet that my rental relationship will come to end tomorrow. I just purchased a car tonight from CarMax in Oxnard and I must return my rental to Enterprise. I will always go back to rent from them again if I need to and I will highly recommend the wonderful service I have received from this office. Even the «newbies» have been kind and respectful to me and have checked me in and renewed my monthly contract in great time! I clearly know what my charges are and they always call me to communicate my balances in a timely manner. Thank you Enterprise for helping me get to work and around town for a year!

Don’t ever do business with this place. Yes, when it comes to rent a car, I always do with enterprise, but no more. They are cheating. They asked if I want the extra insurance, I clearly told TRACY who helped me at the time «NO», she asked me to initial a few boxes, there was one that I don’t want the insurance, then they charged me for it. Called them back then they told me why don’t you read more before you signed. OK, who would standed there in middle of the summer heat at noon to read while you have someone else is waiting at another place. It’s not the way to do business…

Service is OK. The issue mostly encounter when there’s a new member, this location has a lot of turnovers, seem like all wanted to be in management. When this occurs, it takes a while to process the rental and checkout, also if you are using rewards points such as AMEX seems like they are feeling their way to process.

This was the worst day ever! I had a reservation at 9:00 am. I did not receive the rental car until 11:20am. I was not only late to work. There where details they should have told me but didn’t. It was the most frustrating day ever! Then when finally Ben took me out to sign the contract, asked when which car would u like, I said u know what it doesn’t matter give me the Nissan. He goes in to look for the keys, comes back out and says u know what I’m going to give u this Toyota. It didn’t matter to me cuz I was already 2 hours late to work! Then he says there’s a little bit of sand would u like me to vacuum it, at this point I was pist off! I don’t have time for u to vacuum it. ;
Okay while I was sitting there for almost 2 hours every single customer was getting their rental car washed and wasn’t asked would u like me to wash it? So do u guys treat ALL UR CUSTOMERS EQUALLY ?? OR are u just treating the ones who actually pay the rental different! Because I was involved in a car accident and insurance was going to cover it doesn’t mean u treat me like dirt! The car was fkn filthy ! I was going to shop with my kids and realized the car had been sitting there for who knows how long! there was spider webs inside! Paint on a window, trash on the rear seats, sand in the front seat, McDonald’s left overs in the trunk I was disgusted!!!

We called in more than a week ahead of time to reserve a car for a 9 AM pickup for Friday December 26^th. They told us it wouldn’t be an issue and the vehicle would be ready to be picked up on Friday at 9 AM as planned… My family flew in from Norway and we were there to pick up the car at 9 AM as scheduled, BUT we were then told no car was available until quote «some time after noon» (!!!). Needless to say, but this ruined the day for us as we had planned to pick up the car at 9 to head to Vegas… They could at least have given us a call if it didn’t work out as planned!!! Or not let us reserve a car for a date and time they didn’t have one available! How hard could it be??? Worst service ever, DO NOT rent your car from these guys, the service Absolutely SUCKS.