Dr. Carrie R. Kubota OD

I have been with Dr. Kubota since she was in Walmart. I remember when her girls were just 3 or 4 years-​old and now they’re teenagers in high school!
Dr. Kubota is just the best. She always takes the time to make sure she gets your prescription right and gives you the personal attention that makes you feel like you’re her only customer. Addressing those reviews that don’t give her high marks because the office runs a little behind schedule, refer to my last comment. When you are in the chair with her, you’ll get the same personal attention that she gave the people in front of you. Yes, it’s a wait at times but not too bad for me and I have a very busy schedule. I would much rather have the small wait then to feel rushed once I’m in the chair.
She gets to know her patients and that enables her to better understand their needs.
The front office staff has gone through some changes over the years, but she now has the absolute best up front greeting and helping customers. Maureen took the time to show me a number of frames and gave me her honest opinion on how they looked on me. I didn’t feel like she was selling something – she was genuinely helping me.
I got the progressive lenses for the first time and when I finally put them on, I was a bit skeptical. I went back for a follow up and said I wasn’t sure about them. Maureen said she’d do whatever I wanted to do, including replace them. I said I would try them a bit longer to see if I would adapt to them and I promised to call her back within a day or so. I kept using them and I did adapt, but I forgot to call her. About two weeks later, Maureen called me to see how they were working out for me. I call that great customer service! She’s wonderful, as are all of the front office people.
I highly recommend Dr. Kubota. I wouldn’t go anywhere else.

Awful! Walked in only to find out the Dr. was behind schedule. Not a few minutes, but a patient or two behind. Never really got the full story because the girl behind the counter wasn’t very good at communicating with me. Then while I waited, my daughter and I looked at their selection of youth eyeglasses. The selection was pretty much non-​existent. I asked if they had the ability to order frames online and they said no. Family Optometry gives you that option which makes their selection almost infinite. I walked out. The office is just too small… too few frame options… staff not so nice.

Dr. Kubota and staff are wonderful! It’s so rare to find an optometrist who will take the time to answer your questions… Dr. Kubota took the time to thoroughly explain things to me in a way that completely took care of any concerns I had. The office is clean and bright and the staff were friendly and efficient. Very pleased!

I’ve been seeing Dr. Carrie since she was at Walmart. (So glad that’s over). Her current staff is the best she’s had. My insurance was not scheduled for new glasses until July and we are going on vacation. I have contacts but need glasses for a long plane ride. They called and got approval for month earlier. I dreaded picking frames so when I got to the office Maureen had picked some styles to see what was best for my face and nailed it. A big thank you to Maureen for the help. They also have a machine got retinal exam without getting your eyes dilated.

This office is super small with just one very sweet and talkative doctor running the entire show. Having said that, they are usually on time with appointments. The first time I came here I made an appointment for 5:30 pm on a Thursday afternoon for a typical eye exam. I received a call a few hours before the exam on the day of to reschedule for me to come in a bit earlier at 5pm. That’s fine, doable. I show up at 4:50pm, fill out the paperwork, and proceed to wait for an HOUR! That was super aggravating! They were on time for all of my follow up appointments so that made up for it… I guess. I ended up flaking out on this place cuz I kept having to go back for follow up appointments (5 before I quit) and my wallet couldn’t take the co-​pays. –_–

I love the doctor. She is very competent and does not skimp and push you out until she knows she has gotten your prescription just right! The ONLY reason I am giving her a 4 is because I have never even once gone in and got called back at the time of appointment. I arrive early and always wait 45 minutes or longer after the appointment time to get called back! That’s annoying and a disregard for patient’s time! Once you do get called back she takes real good care of you! Someone needs to stop overbooking or something because otherwise I might have to find a new optometrist!

Dr. Kubota is the best! I have had a couple optometrists over the years and none of them really compare to her. I’ve been with Dr. Kubota for about 5 years now. I always feel very welcome when I come to get my checkups, and absolutely love her and her staff. They all are very knowledgeable, kind, and also always have great taste when helping you select your set of glasses. I would highly recommend Dr. Kubota’ s office to anyone who is looking for a great place for an optometrist!