Bath and Body Works

I went in here yesterday for the first time in a long time. The store was clean, well organized and the staff was extremely friendly and helpful. Will definitely come back again.

To the corporation of B & B works in general: ZERO stars… 9 months after breaking down and buying 3 hand soap covers for my bathrooms, your company decided to change the shape of your hand soap containers… why?! I can only venture to guess that you view your customers as «career consumers», whose only purpose in life is to spend $$$. I haven’t stepped inside any Bath & Body works store since…

What is happening to this place? While they boast many different scents, the actual fragrances are being dramatically diminished. After smelling many bottles, I feel like my sense of smell is diminishing, but I’m pretty sure it’s not. I went in here recently to replenish some of my shower gel supply, and I couldn’t smell hardly any of the scents. They even told me the scents were «new and improved.» Obviously, they knew something was wrong, too, if they had to make it new and improved. Thing is, there was nothing «improved» about it, but it was quite «new» to me that they no longer have any appreciable scents to them. How upsetting. Another place to succumb to the economy problems by cutting corners with their product., I walked out and went over to L’Occitane where the scents are much better… but more expensive, too.

They have the best scents, the best coupons and the best customer service. I recently ordered some items on
and had no trouble making returns and exchanges right at the store. They really want customers to be happy.
I love their selection of home fragrances and candles, aromatherapy and spa items, and gifts. I never walk out of the store empty handed.
(I had to deduct a star just because they sometimes hound me a bit much while I’m trying to do my walking yoga thru the store while selecting just the stuff I want.)