Americana Simi Valley

I’ve lived here a couple of years now and I haven’t been very happy with my experience. But If you don’t mind getting the hot water shut off every couple of weeks for «maintenance» on a week day, work day at 9am then you will be fine. The staff is whatever, they have a bogus response to every problem or question you have no customer service. Overall quiet and safe but overpriced for what you get.

Not only the fact that this place is on the expensive side, you hope you get what you pay for!
But NO! The people are nothing but trashy, and being on the top floor, all we would smell in our house is weed from the people smoking downstairs! And we are on the nice side, tried complaining to the office once but no followup to that, and finally, because we have a baby, my husband was so frustrated that he finally went to the people’s door to complain and maybe they will stop, but of course no answer.
Moved out of here for that reason plus management isn’t that friendly, new faces every time you went in there! Window mesh flew off due to strong winds in summer, complained but never got fixed, so basically no screen on the window so couldn’t really open it never as one could just jump out of it or bugs would fly in all the time!
SPIDERS EVERYWHERE! My husband is a clean freak, and with a baby, cleaned the place squeeky clean all the time but found a crawling spider out of no where at least once a week or two!
NEVER RECOMMENDING THIS PLACE TO ANYONE!

I can confirm John’s comments about the parking. Also, management does nothing about the downstairs apartment in the middle of the complex that throws regular midweek parties, sometimes until 4am. This is probably because the gentleman in the office is a regular attendee to these gatherings.

I’ve lived here now for nearly a year. I like the place overall but the customer service isn’t very good. First off, in order to use the laundry facilities here, you must use a pre-​loaded card. Once I tried to add $ 5 to my card and it wasn’t recognized by the system. I complained to the office and they said there was nothing they could do about it. So I’m out five bucks. But the biggest complaint is with parking. I have an assigned spot but frequently find someone else parked in my space. On more than one occasion, the person using my space has been an outside workman working on one of the units, and the person parking there has told me that he was told by the office to park there. In my space! And of course, I can’t call the tow company to have their car towed and the office will only «tag» the vehicle which means NOTHING since they can’t tow the vehicle for 96 hours after the tag. So the parking thief wins, the management company wins because they don’t have to do anything, and the only person who loses is ME.
And if you get the old woman who works in the office, you’ll really see what bad customer service is like. I’m old myself so I respect age but if you’re gonna work, you need to be able to do the job.

As with any apartment complex, there is an interesting cast of characters that live there (we always had loud or disrespectful neighbors). However, maintenance always responded quickly, management is friendly and the facilities are nice. The utilities are the lowest in the area (everything thing but electric) and rent is super cheap. We also got most of our deposit back (other than cleaning which is pretty standard).

I’m reviewing this complex after 3 months of having lived here. Overall i’m very satisfied. Parking is gated and secure, the community is very quiet overall. Everyone is polite, courteous, and respectful of others.
In my experience, the staff has been polite and helpful whenever issues arise. I’ve read reviews about Americana being unresponsive with any maintenance issues, however when our food disposal broke and the weather stripping on the door was faulty, the maintenance person was over to fix and replace everything within 48 hours.
Rent is a little bit on the pricey side, but honestly, you get what you pay for. It’s a quiet and safe community on the «good» side of town. The facilities on site are clean, landscaping is done frequently, and the apartments are really nice inside.
My only complaint is that the complex is right next door to Brunswick Zone, and at times you’ll get idiots firing off fireworks, and doing burnouts in the parking lot and it’s not what i’d like to be hearing at 10PM. don’t get me wrong though, a little noise is okay, and it’s expected, but it can be a bit of a nuisance at times. But this isn’t the apartment’s fault.
Overall, great place to live!