AAA Automobile Club of Southern California

If I could give «0» stars on here I would. Let me start with saying that AAA has been the worst insurance decision I have ever made. My agent in the Simi Valley office was Jennifer Driscoll. I contacted Jennifer in December when purchasing a home and purchased both homeowner’s insurance and auto insurance through her. In the course of six months, Jennifer lied to me repeatedly regarding the rates I would be paying as well as my coverage. My homeowner’s insurance policy was cancelled three times due to her incompetence and my auto insurance rates have increased 210% above the agreed rates. After many calls with AAA, I have determined that the company as a whole is staffed by grossly incompetent people and customers should be aware that they are at risk in dealing with AAA. I will never do business with this firm again and highly recommend new customers to steer clear of AAA at all costs.

Mary Jo, is excellent insurance representative, she sees it through promptly and she even goes above and beyond duty, she is an excellent insurance representative of AAA!!! Maria O.

This AAA location has been nothing but wonderful. The reason I am taking the time to write this review, however, is the ridiculously efficient and kind Jennifer D. She provides me with instant and effective service in addition to being a fantastic person to speak with. She solves problems and is supportive every step of the way. Really, truly she is a gem at this location. Thank you so, so, so much, Jennifer! :)

I have been a member of AAA since 1992 and have always had great experiences with towing, service calls and coming into their offices. I especially like their Simi Valley office. I’ve never waited more than 10 minutes for any service and the people that work there are very friendly and knowledgeable. I was at this office a few weeks ago to get a document notarized (Premier member-​free) and I will be going again tomorrow morning to get another document notarized. I also use them to register my vehicles (DMV) and they have great prices for movie tickets!

I usually dread going to AAA as one would dread going to the DMV… But today, I had the best experience. Bonnie M was so kind, helpful, and smart! She helped get my vehicle registered in a timely manner and even looked up information for me that AAA doesn’t provide! I would definitely recommend this location. Thanks Bonnie! :)

AAA has many uses such as insurance, trip planning, and passport services, but I came here to take care of my DMV business in order to avoid the long lines and long wait at the DMV. Such a great idea!
At this particular AAA office, the process is very simple and streamlined. You check in with your AAA card and when an associate is available, they call your name. I only waited about 5 – 10 minutes, and it only took a few minutes to take care of my business. The associate that helped me was super helpful and friendly.
Just remember that in order to do DMV business at AAA, you need to bring cash or write a check. They do not do credit or debit for the DMV transactions. They did have a small sign at the check-​in desk that stated this fact but I thought it should have been a little more prominent.
There is plenty of parking behind the building.

I don’t come here very often but when I do there’s never any lines which is very good especially when you’re tight on time. I have the plus membership and it has become very useful in tough situations. If you’re not a triple A member then I would consider becoming one because it is well worth it.

Never received the license plates for my certified used car purchased from Keys Lexus in Van Nuys. Called Keys and they insisted that I had plates and asked if I looked in the trunk … lol purchased the car in April, yes I have been in the trunk a few times. So they asked if I have AAA, I said yes and they asked me to go there to get my plates … since I have no faith in Keys at this point I went to AAA in Simi. I was greeted immediately by a nice gentleman and told it would be a couple minutes. Within 5 minutes my name was called and a great lady took my vin and 20 bucks. I had plates and registration 5 minutes later. (I will be asking Keys for a reimbursement since I already paid for plates) Very down to earth people that seemed to really care. Its nice to know real customer service exists.

Professional, friendly staff, quick service!

First time at this location and it was AMAZING! I had to pay my car registration and it was a month late. All the employees are super helpful and friendly. There is a ton of parking all around the building. I was in and out in less than 15 mins. ON A FRIDAY! I will definitely be returning next year!

I have to say that the staff has really stepped up there game. Very attentive to my needs and always treat you with respect.

I submitted their new address of 2853 Cochran St. so that should be up soon.
My 5 stars is based on the great service I got from Linda who helped me with DMV registration. She was dressed in casual business attire and her overall appearance was so nice and it made me feel at ease. She took care of all the paperwork and never complained or showed signs of stressing out like many DMV workers do. I was really impressed with her service and professionalism and she reminded me so much of Jackie Rudolph who I worked with at the Simi Gemco in the late 70s. I wonder if they are related since they are both such nice ladies?

Always been treated nice at the AAA. This new location is even better than the old one. The folks treat us members pretty well, and they do the greatest service known to all of mankind, they keep me out of the mess at idiot central, aka the DMV. This alone is worth the price of admission!

This location has moved to 2853 Cochran street Simi Valley CA 93 065. The cross streets are Sycamore and Cochran. It is located between the Walmart and Target. This 3 star review is because this has not been updated even though they moved 4 months ago. Other than that I love AAA!

If I could give 0 stars I would. Ever seen the show, Catfish? Where you meet someone from the internet and they are the exact opposite of what you thought they would be in person? Well… that’s how my whole experience went when buying insurance with AAA. THEY CATFISHED ME.
So I go in there, maybe in June or July to get a membership card so I can take advantage of free towing and what not. The lady talks me into Car Insurance which I felt confident about because my parents had AAA and speak very highly of them.
I sign up, cancel my other insurance, with the promise that my new insurance would be less than what I was paying with progressive. After all the paperwork is done they say, «oh.youve been in an accident 3 years ago… the the insurance is going to go from $ 55 that we quoted you, to $ 88 until it clears which will be very soon. And I’m like «woah…I mean… ok…as long as it clears sooner than later.»
Then they start sending me via USPS a bunch of papers regarding my brother and sister in law. I call and say «they are not on my insurance. Stop sending me info on them.» It takes about 3 calls for that to finally stop.
Then my first bill comes. $ 88. I pay it, as I expected.
The next bill comes… $ 98. I stare at the statement like, «What the hell? Why did it go up?» The person selling me insurance failed to mention there would be a finance charge every month.
The next bill…$ 97. By this time I’m beating myself up wondering why the heck I switched for the same mediocre insurance I had before with Progressive and am now paying double the price.
The next bil. I don’t even receive. Instead I get a letter in the mail saying they’ve cancelled my insurance because they didn’t receive payment, EVEN THOUGH I signed up for Automatic reoccuring payments.
So I said «to hell with it» and didn’t even bother paying it. Got on the phone with progressive, got my old insurance back and now I am happy.
AAA is corrupt. Unorganized. And horrible.
Oh, and the best part was, while on the phone they says «Ok Ms. C., thank you for 29 continued years with AAA.» Uh hello, I’m 25 years old and I just got AAA like 3 months ago.
THE WORST.

I’ve been a member for an amazing 36 years.
This does come in handy for sure.
We are on The Premire Plan.
I love to use The DMV desk. I just got a temporary special parking placard. The process took five minutes and I was out the door.
BTW, this is a great gift for a young person.

I too am having a difficult time in understanding where the negative reviews are coming from. I have used this hometown office for a couple years and I have no complaints. they have been helpful, professional and pleasant. The only thing I can assume is that a bad attitude was taken into office by the reviewer or since they had been an out-​of-​towner, they had a difficult experience. One experience out of one is not a fair basis for a evaluation. Some of this attitudes need to be owned not thrown on others.

I am going to this AAA office for last five years, and I want to tell you that «THIS AAA IS THE BEST ONE EVER». The stuff are very friendly and helpful, never any issue that they can not handle .Lot’s of free advises, Children friendly.
They take care of most of your DMV needs and save you lot’s of time.
I am a very hard person to please, but I am telling you forget the other AAA, go to this one and see it for yourself.

AAA has been a 5-​star company for us for the last 35 years. As for their life insurance annuities… I give them a 1-​. We gave them a check for $ 10K to buy annuities. We were later told that we had to have $ 75K liquid to be ALLOWED to purchase annuities! Who has that kind of «liquid» funds? This is not a home or auto loan. We are trying to GIVE them OUR money to invest. We handed them the check on July 2^nd and it is now the 15^th. They have not returned our money yet! We were told that it has to come from their office in Michigan. But I handed them my money in Ventura County, California?! Terrible!!! Very disappointed in AAA.

DawnMarie helped me book a trip to Hawaii and I couldn’t have been more pleased. She was super knowledgeable. I was willing to travel any time over summer and wanted someone who could help me find the sweet spot to go where I wanted for less. She picked a mid July travel, said she’d been noticing the tickets were more affordable then for some reason. The reason doesn’t matter, she had been doing it often enough that she knew. That is what you want with a travel agent because guessing online is like throwing darts at a board, that’s why I wanted a real person to help me.
After I got my quote, I was all set to go when a friend recommended Costco travel. I looked up to get a quote and the exact same package was $ 1000 less. Wow, that’s a big savings. 20% actually. So, I saved the Costco quote, emailed it to DawnMarie and she was able to price match it. Perfect.
In fairness she said that Costco is hard to beat because they don’t have local staff, I get it but two things learned. One, Costco is a good place to start for a vacation. Two a local person who does travel booking all the time is as valuable as a Realtor who shows homes all the time, there is knowledge and talent in every trade if you are working with the right people.

I’m really finding it hard to believe the negative reviews of this location — I’ve always had great service from them, was just by there today to take care of some DMV business and since there was one person ahead of me in line at the check-​in desk the insurance salesperson volunteered to check me in.
Don’t know what the problem is with the negative reviewers, but maybe if you go in with an attitude and a chip on your shoulder you might not get the stellar service you seem to think that you deserve.

Been a member since 1972.
This is the worst ACSC location.
Far worse than going to the DMV.
Insurance service is horrible and they know it and they don’t care.
A very bad ACSC office to use.
Go elsewhere.
Beware of fake high ratings from employees.

FIND ANOTHER LOCATION! Been a member for 15 years and I am a firm believer in the company and services. I have always gone to the Pasadena aaa and have experienced word class customer service. I happened to be in Simi valley for work and needed to transfer owner ship of a motorcycle from my father to me. No big deal! Well it was, I was treated like a criminal, ridiculed for having a signature similar to my fathers then charged extra out of spite because I let them know how poor there service was. I have several businesses in the Simi area and will make sure I never recommend this location and tell them of my experience. Find another location or just go to the DMV where you will be treated the same if not better.