Vintage At Silverdale

Hello world,
My name is Nicole and I am the Assistant Community Director at Vintage at Silverdale. Sharing moments with Vintage at Silverdale residents, whether I have listened to and addressed a concern, heard a funny story, listened to life experiences, assisted with helping somebody finding a home they can be happy in for several years, or simply made somebody smile. ALL of these moments truly make my days.
It’s obvious somebody has had some difficult times. I am sincerely sorry for that. I would like to address some of the complaints previously posted. I’d also like to add that some of the statements made in the previous post are inaccurate and some of the troubles could’ve been avoided with timely and consistent communication.
In regards to late rent charges: Upon signing a lease, residents are aware that rent is due on the first of the month and late after the third. We have a rent drop box and empty it the morning of the fourth. Any payments received after that, are considered late. We do not have a deadline of 4−5pm on the 3^rd. We’re aware that many people have various pay dates and many residents plan accordingly.
Our pool is kept at a comfortable 85 degrees. The pool and spa are open 24 hours, except when maintenance is needed. Our maintenance team tests the pool for health and safety every day and if the water needs to be adjusted, the pool will be closed for a short time in order to maintain regulation safety standards. This does not need to be done every day, but after heavy use it may be closed for a couple of hours from time to time. Anyone who has ever lived in a community with a pool will find that this is standard for the health and safety of our swimmers. We have always passed random public health safety inspections with flying colors.
The chair lift — used to assist mobility impaired people into and out of the pool — is powered by hydraulics. A hose connection is required for it to function. We ask residents to please let us know a day in advance if they need the lift, that way our team can connect and disconnect the hose. This ensures it is not a trip hazard. The chair lift is an excellent tool and easily accessible with communication to the Vintage team for assistance.
Apartment works orders are almost always addressed within 24 to 48 hours. Hazardous building conditions are priority and occasionally cause a delay in the completion other projects. The safety of our residents is our top priority, along with their satisfaction.
We have replaced our exercise bike and the exercise room is fully functioning. The beauty salon is «by appointment». Residents simply call the beautician and she opens up shop for each appointment. Our mini mart, open six days a week, has recently been remodeled for better convenience for our residents. You’ll find basic food staples along with LOTS of extras, including food for our 4-​legged friends. There are two fully functioning movie theaters which boast comfy chairs with drink holders, big screens, stereo sound, and air conditioning.
We are unaware of a tent city in the woods. The police were notified of suspicious looking character years ago and we haven’t seen any activity since. We are also unaware of any apartment burglaries. We keep an incident log and the only incidents somewhat similar involved people who knew each other and had a disagreement. People are people.
In regards to parking, we do have covered carports available at $ 40 per month. Otherwise, any uncovered, unmarked place is first come, first served.
There are no eviction policies for people in the hospital. We have had instances in which residents or their families communicate to us that they are in the hospital and we have been understanding and accommodating. The key here is communication.
Our rent amounts vary depending on location and view. Please give us a call at (360) 308‑9600 to hear about our current availabilities. On average, we stay about 95% — 98% occupied.
In regards to the integrity of the staff, please feel free to tour our property, meet us for yourself, and ask our residents about us. I’d like to say for myself that I am a firm believer in treating others the way I’d like to be treated. I have the utmost respect for our residents, their experiences, and the wealth of knowledge they share. I must say that in rare cases, if I’ve taken a call in which somebody is demanding immediate answers, my assistance may be straight to the point. For the most part, I believe our residents find that we are compassionate, accommodating, and that we do the best we can. Please come meet us and see for yourself! We’d love to meet you!
(360) 308‑9600

Incredibly misleading. This establishment is set up in a way to take advantage of the elderly and disabled. Mainly accepting individuals with Social Security, knowing half of all SSA recipiens get their income the second Wednesday of Evey month, they add a $ 75.00 charge for that. If you are lucky enough to get your SS on the 3^rd of every month, the payment must be in by 4−5pm on the 3^rd (not from the 1^st-​5^th like most places) or a $ 75.00 non negotiable fee will be applied, and if you cannot pay fee you will get a 20 day pay or vacate notice. Remember, this place is for the elderly and disabled. The Silverdale location has a pool, and hot tub, exercise equipment that does not work, the pool is cold which is not ideal for elderly folks thin skin, the hot tub is regularly out if service, and the pool lift has never worked, my mom has lived there for 4 years, and it seems strange that a chair designed to help the disabled get into the pool, at a housing establishment that us for elderly and disabled, has never worked. The amenities do not ever work. They claim to if had a store and beauty shop, theaters and crafting. Nope. Not there, or «under maintenance». Speaking of maintenance, they can’t keep anyone employed long enough to do anything. Safety hazards go unchecked, or delayed because the new guy us trying to catch up. He actually yelled to the top of his lungs about an injured back because he has to do all the work alone. There is also the added enjoyment if a tent city in the woods nearby, people that come from the bus walk right into the woods to live. There have been several burglaries and attempted burglaries from the balconies. Parking is expensive, and if you can’t obtain a short supplied $ 35 spot you must walk all the way from the corner lot, including a flight or two of stairs, or down around a steep hill. The management Gina and Nicole are snarky, have lied to tenants and family members to facilitate their own needs they have no empathy and also have an eviction policy for people who are in the hospital and couldn’t get rent in on time. Almost die in the hospital with pneumonia for three weeks and your rent is late? TOO BAD! $ 75.00 and a notice for you. People cannot afford the rent, it is almost $ 1000.00, so the place is half empty and they save money by no maintenance, no dependable amenities, and raising the rent by a lot, on a regular basis and the no waiver surprise fees. This is the worst thing to happen to Silverdale for a long time. We needed something better here, this is not it. This will drain the elderly and literally scare them every moment. It is not okay to bully, neglect and make people live in fear. Something needs to be done about this place, it is on its second or third Californian owners that have no idea what they are doing, and are no where to be seen or reached. It takes up the whole hillside, and isn’t even in use. I advise anyone thinking about this place, to look elsewhere. I have seen no benefit to having my mom there, she along with many others, is leaving and hopefully something drastic happens to make that a liveable place in the future. A complete overhaul of managers, and ownership needs to take place ASAP. Silverdalians shouldn’t stand for that kind of treatment when all we wanted was a nice happy community for our independent elderly or disabled relatives.